I am very grateful to Frencesca at the front desk for her kindness and professionalism. She spent over an hour working with the billing department to resolve my insurance issue and handled everything with patience and warm smile. Thank you, Frencesca, for your outstanding service!! read more

I took a hard fall on my left knee. When i checked in, everyone was great. The Dr had already scheduled radiographs. Usually you go in a room. Then they do radiographs, Dr comes in. They skipped the initial go in the room. So Flippin organized. Dr was great. Second time I've been there. These folks are constantly, consistent. They should feel great!​ read more

Late post 6/18/26 Surgery can be unnerving, scary, and filled with so many emotions, but it makes all the difference when you're surrounded by a caring and compassionate medical team. Jenn was wonderful and immediately helped put me at ease. I especially appreciate when a nurse gets my IV on the first try--it may seem like a small thing, but it certainly doesn't go unnoticed! It's always such a strange feeling to go under anesthesia and then wake up with everything already finished. Bette was incredibly calming, kind, and attentive during my recovery, which made the experience much more comfortable. I also want to thank Dr. Kaiser for his care and concern in making sure all of my issues were addressed. My gratitude extends to the anesthesiologist and every nurse in the operating room for their professionalism, compassion, and excellent care throughout the entire process. I'm truly thankful for everyone who helped make a stressful experience as comfortable as possible. Hopefully, this will be my last surgery for a very long time! read more

Reno Orthopedic Center - Sports Medicine Near Me - Reno, Nevada

6/23/26- Can you believe a cortisone injection lasted almost a year.. Dr. Shields, is very attentive and his calming and relaxed demeanor makes the visit pleasant. The next visit will probably be a knee replacement for the spouse.. Glad I did my homework, to find a great physician.. read more

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Outpatient surgery center review. Busy and efficient. They have figured how to get you in and out quickly and with success. Check in to discharge was organized and easy. Nurses and support were friendly and professional. Personal care. Was obvious. Kept informed of each step and times. Next day follow up phone call was appreciated. read more

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I've frequented ROC and ROC express for myself and my kids and always have had reliable great experiences. This time I was at the surgery center for my boyfriend's broken leg. This was a new aspect of their services for me, but it did not disappoint. We arrived at 2pm and the waiting area was super packed. They took him back about 45 m after our slated arrival time. They allowed me to be with him while they did the nerve block and sedation. I was in the waiting room about 2.5 hours after they took him back and I was the last person there. The post op nurse was great and so patient as my bf asked the same questions over and over because he was still semi sedated. We were the last patient there a the last to. I loved that the surgeon called me and he also called my bf the next day. He also answered a text question the next day for us. All in all this was a very smooth experience and they've got it down pat! read more

Reno Orthopedic Center - Sports Medicine Near Me - Reno, Nevada

I haven't been to ROC for a few years. When I was working with elderly, I had to take my patients for their appointments. So, imagine my surprise when I walked in for my appointments, not knowing they did so much construction! First off, pay attention to signs about parking lots! If the parking lot is full, there are other lots to go too. There are signs telling you where to find them. When you call to make an appointment, ask if you need a referral to be seen. Some insurance companies don't need a referral from primary care, that helped me a lot. There is an X-ray area and they have a shop for orthopedic needs! There are 4 floors and each department, including surgery, as its own area. There is even a coffee shop on the 2nd floor, which I will review :) As for staff, nobody was rude, just seemed overwhelmed with business. Everybody was helpful and doctors explained my conditions. I didn't get pictures of building, but I got pictures of X-rays , haha read more

Reno Orthopedic Center - My left knee has pain, so bilateral X-rays - Sports Medicine Near Me - Reno, Nevada

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I hated seeing him, a true narcissist, would not hear anything I had to say, "worst bed side manor", left in more pain than before being seen, he wrenched on my elbow. worst doctor I have ever seen in 66 years!, I tried to tell him it started hurting 3 months ago, the last time was 30 years ago, I had Kaiser health insurance at the time got a shot of steroids and lasted over 30 years, he had made up his mind he was not going to give me a shot before ever walking in the door let alone examining me. He should not be a doctor for sure. I want my copay back and I want to see a real doctor that will at least listen to what I have to say. read more

Tried to see a Dr. Gos to follow up on a lower back MRI. May be a decent doctor, will never know. After arriving on time, I was put in a waiting room (not an exam room as I was never examined). 20 minutes past my appointment, the assistant came in said he was running behind and would be few more minutes. 10 minutes later, same spiel. 15 minutes after that, ditto. I left...care to reschedule...why, so I can go through the same thing. Assistant made me fell like it was my problem. Things happen, I get that. Just treat people like they matter. I have had a great experience going to other areas of ROC, shoulder specialists and an incredible PT crew. Cannot and will not recommend their spine team. read more

Still never got a call. Would have been really helpful to get in sooner, but I guess they don't want Reno's business.

Long line at checkin Need more staff. After wait checkin went smoothly. Facility is near and clean. read more

Reno Orthopedic Center - Sports Medicine Near Me - Reno, Nevada

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The x-ray department was clean and orderly. Heather, x-ray tech, was pleasant and professional. She explained the x-ray process well. I recommend this x-ray office. read more

Dr. Althaeusen and Dr. Cook are excellent docs, and the staff have always been helpful. Only bad thing is trying to call ROC, I'd rather have a root canal without anesthesia than trying to call the general line. Otherwise, you can't really go wrong with a ROC doc. read more

Reno Orthopedic Center is a beautiful place that houses so many medical specialities. I came to see Dr. Chad Watts, MD and Orthopedic Surgeon for Joint & Spine. I was very impressed with my office visit from the first moment Cynthia, Dr. Watts PA came to get me, check me in and do all of my vitals. She was professional and kind. I thought my meeting with Dr.Watts was amazing. I felt he was grounded and intelligent and we talked about my knee. I am so happy I was referred to Dr. Chat Watts. This was a really personal and great Medical Experience with ROC. Also I enjoyed waiting at the cafe for my appointment having a chicken Alfredo bowl at The Roost Cafe. It was excellent. I will try a lavender latte next time. This is also a really beautiful architectural building!Julie A read more

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Main Business on Arlington opens at 8:00 am. Physical Therapy locations open at 7:00 am. Only one phone number to call for ALL issues! Answering Service until 8:00 am. You need to offer the back door phone number for physical therapy locations! I'm trying to reach someone at Ion Drive. I started calling at 7:01 am, but only get your answering service. read more

ROC saved my life, in a figurative way. They diagnosed the severe pain in my right arm as originating in my neck. Dr. Sakon did my surgery and the pain is gone. Recently I started having pain in my hamstrings. It wasn't resolving so I went to ROC. They immediately found that the pain was coming from my lumbar area. I gave an appointment for an MRI in a few days. The people at ROC are professionals who know what they are doing. read more

I was asked to come in at 11:30 from my original 1:30 appt. so I obliged and got there at 11:20 . I live 50 min away and was told I had to have. driver so my friend brought me. after hearing g the front desk staff tell multiple patients they were "running on time" I inquired why I was still waiting and her response was "I don't know ". without even bothering to say she would check with the back .After 2 hours of this crap and now at my original appt time, I left. Talk about a breakdown in communication! Absolutely ridiculous and totally unprofessional. read more

The AI phone system is horrendous. There is no email listing to send an email on the site at all. Terrible website and phone system. Will leave and find doctors outside of ROC. read more

Just had a total knee replacement this past Monday by Dr. Jackson Jones at ROC and while it hurts like heck (it was supposed to), the over all experience was an A+. From the greeting at check in, to the nursing staff treating me like they really cared, I felt like I was the most important person there. Their interaction with other patients was highly professional. There is no where in the region I would rather have an orthopedic surgery other than ROC. Thanks to everyone there! read more

Did you know that ROC has an urgent care specifically for orthopedic needs? I did not, but I wish I had! After I was referred to ROC by a different urgent care, Dr. O'Mara provided fantastic care for my broken ankle--my first ever broken bone! From check-in, x-rays, and the doctor visit, I was impressed with how smoothly the flow of my appointments would be. I rarely waited very long and the schedules always seemed to be on time. Additionally, every interaction I had with staff was professional, courteous, and helpful. Due to some past trauma to the same ankle that broke, I was interested in physical therapy options. Luckily, I was able to easily do physical therapy in the same building. I was even able to snag a couple of 6:30am appointments which was great for my work schedule! PT Dave and his team helped me build balance and strengthen my ankle. My ankle stability has improved beyond where it was prior to the injury! What is so fantastic is that I learned several exercises to continue progressing (or at least maintaining) my balance, strength, and endurance. The only down side to ROC is their parking situation. They have a couple auxiliary parking lots across the street which always had available spots. However, the main lot right in front of the building is very small. When I was on crutches, I coordinated to have my husband drop me off at the door, then he would park elsewhere. If I didn't have a person to drive, then I would have been very frustrated trying to get a close parking spot. I hope I don't need any ortho care again, but if I (or anyone in my family) has a broken bone, then I will not hesitate to go directly to ROC. I am certain to receive superb care from the team at ROC. read more

This is the first time I have ever heard a professional talk to a patient like they just did to my husband. Accusing him of just seeking pills and maybe he needed to go to the hospital instead of asking what was going on! I cant believe the nerve of some people especially in a dr office setting! My husband came in the a fractured arm and was treated like a criminal! read more

Dr. Boyden has been phenomenal. He and his assistant Megan, Benjie and Yenni are incredible. I was having an issue with my incision I was worried about and they took the time to fit me in and deal with it. I would recommend Dr. Boyden for anyone who would like to have a hip replacement done. read more

They have been the best care I have ever experienced. From start to finish they have been absolutely phenomenal. I broke my humerus and shattered my shoulder and they got me in right away at their Urgent Care. And within a few days I had surgery. And I'm doing my PT with them. Everyone is super nice and has been there every step of the way with me. You want amazing care these guys are were you need to go. read more

After seeing Dr Watts for years, I could not connect to his office today. And after multiple calls through their AI attendend I was told I had to drive from South Lake Tahoe to Carson City to reestablish access to My Chart ROC, since they no longer share information with the general Epic account! I also found the staff argumentative and poorly trained. They were not aware of some of the different electronic options. When I asked for the IT department, I was given a wrong number. Although I love my doctor, I am worried how I can get a hold of him if I need urgent care?! read more

We are so lucky to have ROC in Reno. I visited two years ago to have my knees looked at by Dr. Webster. I was so fortunate that he was able to remedy both of them without surgery. I have now returned to ROC for a shoulder issue and I am so fortunate the doctor Webster specializes in shoulders and knees. My appointment was this morning at 8:30 AM. The scheduling staff called me the day before and asked me to come in a little bit early to take some x-rays prior to my appointment. It was no issue and I was happy to get them done in advance for the doctor. They don't screw around here. They take care of their patients and they truly are aware of your personal time. I got in 30 minutes early took the x-ray went upstairs and immediately Dr. Webster's amazing assistant Regina took me back to his office. I was in and out in less than an hour with x-rays. The quality of care provided by Dr. Webster and Regina exceeds beyond expectations and I will continue to send all my family and friends here. I am so so thankful that using incredible medical professionals truly care about their patients and you can absolutely tell that they love what they do. read more

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We had an incredible experience at Reno Orthopedic Center thanks to Rebecca Shoemaker, PA, and front desk concierge Amanda H. The ER missed 3 out of 4 fractures after my husband had a bizarre accident (he fractured one wrist and broke three bones in the other while assembling a plant holder--yes, really). The ER doctor said he might need surgery; a PA at another center later said he definitely would. After 3 weeks of delays, ROC's urgent care was recommended as a way to bypass yet more delays. By pure luck, Rebecca Shoemaker, PA, happened to be onsite on a day not on her normal rotation. She took the time to examine him thoroughly and explain--clearly, confidently, and with so much care--why surgery wasn't necessary after all. Her expertise and calm professionalism were exactly what we needed. She left us feeling relieved and confident in the plan going forward. Amanda H., the front desk concierge, was equally wonderful. From the moment we arrived, she was warm, welcoming, and incredibly efficient. Her graciousness and kindness made a stressful situation feel manageable, and she kept everything moving smoothly without ever losing her sense of calm. She's one of those people who makes everything feel a little easier just by being herself. Wait times for every step were minimal. We are so grateful to both of these exceptional professionals. ROC is lucky to have them--and so are its patients. read more

When it comes to my doctor there Michael kalasvart ( I should know how to spell it by now after 4 surgery's) he is just fantastic. When you first see him or at least when I first saw him I thought that he looked like a little surfer dude from like Malibu but what's great about him is he does not piddle around if you've got an injury it is like boom take care of it. He makes you feel comfortable gives you all the information you need and is one of those doctors that just you know you're in good hands. And one of his assistants Sean he came in and took out my stitches the other day is another one that just cracks you up in a crappy situation. If there was a couple of stitches on me that were a very big ouch and he kind of made me giggle about it so they get a five star x-ray still a two sorry guys read more

Reno Orthopedic Center - Sean - Sports Medicine Near Me - Reno, Nevada

Dr. Dobbs is HORRIBLE! Avoid if all possible! I have now reported him and his PA to the medical board. I was already skeptical after my last appointment with him but this is the icing on the cake. Before my visit, I was able to read my MRI report in MyChart and saw that my knees were listed as having a Grade 2 Chondromalacia patella and lateral tracking of the patella (a condition where the knee cartilage is softening and potentially damaged, and the kneecap is shifting outwards during movement). I also got my 2nd opinion from Swift yesterday so that was confirmed along with a shallow trochlear groove and my knee caps naturally angle outward. Dr. Dobbs didn't even come in the room this visit. He sat outside the door playing games on his cellphone (I know this because this is what my husband and I witnessed while leaving the room). The PA came in and very point blankly told my husband and I that Dobbs looked at my MRI results and "there is nothing wrong with you. You are perfectly ok. Just get back to your regular life and routine and the pain will eventually go away." At this point we told her that this had to be a joke as we could see the MRI results in MyChart and that's not what it said. She repeated herself and got up to leave. I told her that I got a 2nd opinion that said something very different and would be taking my records elsewhere. She laughed and said "ok you have that right" and walked out. About 5 minutes after leaving, I got notified that MyChart was updated with my visit. When I opened it, the summary of visit said exactly what happened: she came in and said there was nothing wrong with me and I said I was going elsewhere. Mid afternoon on the next day I got another notification that the summary was updated. When I logged in to read it the statement was changed completely and nothing but lies. The summary of visit now said that she shared all these issues in my knees, they offered all these treatments, I refused all treatments and told them that I got a 2nd opinion that said the opposite of that and would not return as I was angry with their diagnosis. I never imagined they would change their paperwork almost 24 hours later to lies basically to save themselves. This is when I decided to report them. read more

It's been awhile since my last visit at Reno Orthopedic Clinic (2015) and now I'm back for a "tune up". With the joys of aging, come the joys of aches and pains, and I have been dealing with some pain on my left hip. Arrived early to get an xray of my hip, and then saw Dr. Zebrak, who did a dusting and cleaning of my right hip. Since my last visit, ROC has refurbished their building. Very nice design, Very professional attire of the employees. Same friendly, professional and courteous treatment. Same easy access to your medical record on MyChart, which allows you to schedule appointments and view your medical record and test results. Parking is plentiful early in the morning and if you need a shuttle, you can call and they will golf cart you over to the main building, if you have mobility needs. The next day Liz called me to schedule my MRI for my hip which will be in a couple of weeks due to availability and then it's back to Dr. Zebrak to discuss the plan of care. Glad we have access to these amazing physicians in Northern Nevada as we do have a shortage of physicians and nurses in Northern Nevada, read more

Reno Orthopedic Center - Sports Medicine Near Me - Reno, Nevada

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Excellent facility and great people! Very clean, little wait. Glad to have such a place near home :)

My husband was x-rayed promptly upon his arrival. He was early for the appointment with the doctor, and was called in early for his appointment with her. They could not have run things any more quickly and smoothly. Very impressed. read more

Saturday December 29th 2025, checked in a 1300. Called into the back for an x-ray at 1400, nobody else in the waiting room. checked in with the nurse at 1500 to make sure I wasn't forgotten, she stated there were 2 people in-front of me. 1600 still sitting in the room. I am not likely to return to ROC after 3 hours of waiting, 2 of which was in the doctors room. crazy lack of customer service and time management read more

When I broke my wrist there was something that didn't feel connected after surgery which I mentioned to my Dr. He said "turn your wrist back and forth" I said that hurts and he said then don't do that. To this day my wrist is crooked and twinges and aches. Thanks ROC read more

There are some fantastic surgeons here , however you are treated like cattle . Disorganized check in . Like for Christ's sake , why have everyone stand ( in no organized line , very confusing ) with orthopedic conditions ,? To have to check in . And if you already did online check in , why must you check in again ?! Husband got ankle surgery by a good responsive surgeon , but MyChart responses to follow up questions to complications or questions afterwards were not responded to. They are into making money and no real follow up after they get their money from surgery . If you have other options , look into them before going to ROC for a surgery . read more

My husband was diagnosed with a sarcoma in his thigh. We were referred to Dr. LISA KAFCHINSKI who is an orthopedic oncologist surgeon, She was with him through the radiation 25 days of targeted radiation, 4 hour surgery to remove tumor. She visited him all 4 days in the hospital. And thanks to her great care, the cancer is completely gone. This Doctor represents the best of medicine. CARING, EXPERTISE, and the ABILITY to let you know her as a person. I also want to thank LIZ, her assistant for making our office visits so very positive. I would recommend Dr. Kafchiinski as the very best in her field. read more

I had a hip replacement 5 years ago with a great outcome, but just wanted reassurance that things were still in place and healthy. The ROC is extremely efficient from check-in to imaging to exam room. Cory Wilcox PA answered my questions thoroughly and also gave me resources to help keep my hips strong. read more

Reno Orthopedic Center - Hip xray - Sports Medicine Near Me - Reno, Nevada

When my college kid broke their leg, we were afraid of how quickly we'd get in to see anyone. By the time we drove the 3 hours to get to them, the doctors at this clinic had seen our child and scheduled surgery. The check in staff is great, as most people coming in are scared and broken. The surgeon was fantastic and answered every single one of my mom questions. My favorite staff member was the adorable little blond recovery room nurse. She was so gentle and kind to me when she came out to get me and explained everything that had been done and went over the post surgical directions step by step to make sure I understood everything. I highly recommend this clinic. read more

Reno Orthopedic Center - Check in desk - Sports Medicine Near Me - Reno, Nevada

I've had to come here twice for two different incidents. The first was a broken pinky in 2020. This was prior to their remodel, but construction had started. I first went to the ROC express and was in and out in no time at all. Each subsequent visit was quick and easy. The second and most recent was for a broken foot and broken ankle August 2023. I was seen by Dr Whitlow on August 23 and set for surgery August 24. I was set for the last surgery of the day so the all day fasting was not fun. Once surgery came around, the entire staff was kind and efficient. I was in and out a little ahead of schedule. Surgery went well. Each follow up with Whitlow has been easy and staff has always been in a good mood. A couple of the xray techs seemed a little curt, but they could also have just been repeating their directions like they do every day, not realizing that it wasn't my first time being xrayed. I have one more follow up with Dr Whitlow set for 11/15 and I'm assuming that it will go as well as all my other appointments. I would definitely recommend the ROC for any sort of injury, but especially foot/ankle for Dr Whitlow! read more

Came here today for x-rays. Both parking lots were full so I parked at the meters on the corner. When you first walk up to the building there are two entrances one is building C which is for people getting surgery. The next entrance is the main building a little walk further. I was told to check in 15 minutes before my appointment time. Since I was looking for parking so long I was late checking in. The front desk associates were very nice and understanding. They directed me around the corner for imaging. I was called shortly after. After my X-rays I was instructed to go to the second floor and that's where I was able to speak to the specialist about my images. Overall my experience was great. I got all my questions answered. The inside of the building was beautiful. They have a great team to take care of you. The parking situation is not the best. But once inside it took me about an hour to complete my appointment. read more

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If I could give 10 stars, I would!!! I honestly do not understand why ROC has poor reviews. Perhaps it's due to difficult patients' experiences with a particular doctor. Over the years, I've seen numerous doctors and PAs at ROC, and they have all been EXCELLENT (with the exception of ROC Express physician Dr. "B"). Today I saw Dr. Shukla for a 2nd opinion on my post-op total knee replacement pain and poor function. Dr. Shukla is one of the nicest, caring and most knowledgeable physicians I have ever seen. He was so reassuring, and gave me many options for remedying my issues, excluding having another knee surgery. He is very pro-active, and not afraid to think outside of the box. He is AMAZING! I am so grateful and optimistic after seeing Dr. Shukla!! read more