Crappy stay, owners are not helpful at all. Messed up our group reservation and split us all up on day of arrival after promising to have us together. No sympathy at all, made promises they couldn't keep to fill the spots for the weekend. The workers were nice but owners are not. Wouldn't recommend this KOA to anyone. Also, the campground has much to be desired. Very old, rough and outdated. Needs work bad. Sites are all broken up and un-level. Playground in terrible shape, no mulch for kids. Overall this place needs a lot of help, if paying KOA prices, it should be in better shape in many regards. read more

Good! It had a great staff. The sites were nice. Lots of trees and you could tell they cared about guests! Go!

Rude staff, including manager. Site patio had old food, ants, rocks, and scattered popper fireworks that kept scaring my kids. Within the first hour of being there, I cleaned the patio, asked for a refund on our second day, and was told no. When we left early, we received multiple calls from staff asking if we were coming back because they wanted to rent our site to another family. When I again asked for a refund, since they were now renting the site to someone else, the manager hung up on me. We've stayed at KOAs all over the country and this is by far the worst experience we've had. read more

Very unprofessional staff all around. While we were there a Friday-Sunday they managed to run off multiple families with little kids because of messes they were making on the playground. I 100% believe people should pick up after themselves and respect public property, but there were staff members driving around on golf carts going up to peoples campsites and accusing them of making messes in a very confrontational way. They were lucky, in my opinion, that no one responded more extremely than they did. This place definitely needs some coaching on how to conduct their business more professionally. It was almost like being caught in a scene on Reno 911 or mall cop. read more

Grounds 3.5 Campsites 2.5 Bathhouses 5 This place is ok for a one night stay as we did. We reserves a pull thru and if you are only here one night they do not give you the nicest sites. All the sites are crowded and you better like your neighbor because you will be sharing a common area with between campers. The site they gave us had no grass just dirt. So our dog was in the dirt the while time. Like I said, little room and no grass. They crammed all one nighters in the same row and there were plenty of site available. read more

Renfro Valley KOA - Campgrounds Near Me - Mount Vernon, Kentucky

Super clean campground and very friendly customer service. Definitely a good stop. It is well maintained with lots of options regarding sites. Easy to get to off the highway. Fairly steep entrance and exit but manageable. The restrooms and showers are extremely clean. Important! read more

Renfro Valley KOA - Patio site - Campgrounds Near Me - Mount Vernon, Kentucky

Stopped here on our way back from Tennessee. Super nice folks here. Very quiet, shady. Super clean bathrooms & Laundry facility. Office was open till 8pm last night which was super helpful. Would stay again for sure. read more

Renfro Valley KOA - Campgrounds Near Me - Mount Vernon, Kentucky

This is our second trip to this KOA and it just gets better and better. The location is great and the staff is amazing. The store is reasonable and very clean. We set up on site 62 and had lots of room. We will definitely be back. read more

Renfro Valley KOA - Lots of room. - Campgrounds Near Me - Mount Vernon, Kentucky

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What a lovely place! Staff is so nice and gracious! From the minute we arrived, it felt like we had been here before because of the warm welcome. The ladies working in the office are super friendly and the gents that escort you to your spot are very helpful. Dont waste your time looking anywhere else, just come here and ask for spot 44. You get a lil extra space with a nice tree! read more

We arrived late and called at the last minute as we travelled south from Canada to Florida. a wicked snow storm had blown through and the temperatures were in the low 20's. There is a steep hill to get into this KOA and we were driving a 42' pulling a tow vehicle. We got stuck at the top with no way to back down. Had to remove tow vehicle in order to complete the ascend and once we drove the tow vehicle to our designated spot it was large with a large pen for the dogs however there was no way we could make all those tight turns and inclines so we called the office and they responded immediately. They came out with salt and sand and moved us to a front lot which was really easy to get in and out of. Remember this was all after hours and they helped with a smile and graciousness we don't often experience. Great job KOA team! Thank you for making this chaos just a bit easier and being so reactive. Anyone considering this place, you certainly have our recommendation! Covered in snow here at the moment but still beautiful so I can imagine the warmer weather. It's a beauty! read more

Would def stay again. Place was perfect. Quiet and check in process was great. Thank you foe having us

This was my first and last KOA experience. I will agree that it's a fairly nice campground, but it seems like it's actually two different campgrounds. When you first pull in, there is a row of cabins and an area over run by kids, the playground and the air pillow jumping area. Then there is the back part, where the yellow shirted people live. When we got there, I immediately noticed and wondered why there were sooo many employees roaming around on golf carts. We stayed on sites 42 and 43 the, which is the back area, where the yellow shirted people lived and continuously patrolled. Maybe they patrolled everywhere, but whatever the case, it was annoying. I must admit, my need for amenities might be different, compared to other's. I specifically picked this location because it offered wifi and because it was less than an hour from the Hamburg area in Lexington. Once we got there and learned that the wifi was almost non existent, I immediately complained... I'll get to that later. I must say that not only were we shell shocked when we were misquoted the nightly rate, but this was the most that we've ever paid at any campground. We don't have small children, so the kid related amenities and events, didn't apply to any of us. Maybe those were the reason for the pricing gouge. Then there was the outdoor kitchen. The concept was cool, but when I walked up and seen rodent feces all on the counter, I was less than apt to take advantage of that amenity either. I do understand that it's an outdoor kitchen, those things are going to happen outdoors, but the poop stayed there our entire stay. I only noticed that because it was near the bathhouse and I passed it every time that I'd go to the bathhouse. They had a family event going on... Christmas in July. There were at least 6 yellow shirters standing around, just watching the event... within view of the kitchen area. I couldn't figure out why some of them were there, at the campground for, other than to drive around on their annoying golfcarts. The owner later explained that they live there, in exchange for their "work". The blacktop pad was crumbling in spots and in major need or repair. Some of the concrete pads in front of us seemed to be ok, but ours was in horrible condition. But ours was so bad, it was worse than any of the other state park campgrounds that we've been to this summer. My first complaint started with the fact that we were charged and quoted half of the rate before we got there, and once we arrived, we learned that the rate was actually double, at $45 per site, per night... which is NOT what was told or quoted on the phone. How that happened, was that the reservation was made paid via phone by my husband, but my parents arrived first by themselves and was told at check-in that only half of the reservation amount was prepaid via phone. Once my husband and I arrived and completely set up, we learned that Dad was charged too. Later, the owner argued... yes, argued that we should've noticed the rate in the email confirmation, but he wasn't even asked for his email address. The whole process honestly felt like a conspiracy... especially the wifi situation. We immediately complained about that too. We were told that they had Windstream out that day to look at it and it still wasn't repaired. At first, on Friday night, I could get on the wifi, but it was so slow that every site that I attempted, timed me out. On Saturday morning I decided to mention it to one of the yellowshirters and was told that because the campground was so crowded, that it basically overloaded the wifi ability. That was it, I'd had enough, so I tweeted @RenfroValleykoa. Hours later, the owner tweeted back his phone number. I immediately called him and that was when the argument started. I'm dead serious when I say... I go a lot of places, encounter a lot of management, owners, etc and he gave by far the worst customer service experience that I've ever had. He arrived at our site and immediately explained that he was in charge of the wifi, spends $8000 on it a year and because it's in the country, it's not going to be what is found at Starbucks. He sat his computer on the picnic table and found his computer didn't work either. So he said that he was going to go reset it... the router I guess. He leaves and comes back with more excuses... never offered any compensation. He was so defensive that it was offensive. Don't get me wrong, I understand things like these happen... but be understanding to the situation. Instead, he continuously argued and at one point said "it's not everyone's cup of tea". Speaking of Starbucks, he needs to go to Starbucks and learn some customer service manners. How this place thrives with ownership like that, surprises me. There are at least two other campgrounds within a few miles of this one... I recommend that you go to one of the others. Like I said, I will probably never go back to a KOA, this place left me with such a bad first impression. read more

Renfro Valley KOA - Note the rodent remnants on the counter in the community kitchen - Campgrounds Near Me - Mount Vernon, Kentucky

Thank you for the nice weekend. We enjoyed our first visit to your campground. It was obvious that the campground is well maintained and the staff is super friendly and does a great job! The store was well stocked with gift items and oops I forgot items. Due to the season and COVID19 some facilities were closed (pool, restrooms) but that didn't impact our stay. The sites are close to one another. They have some premium spots with a nice concrete patio. Hope they build more! Our site was 22 and it had a steep hill on one side so our pull through became a back in. The quiet hours are from 10 to 7 and it was truly quiet! Nice trails and areas to walk the dogs. Nice place for families. All in all a nice place! read more

We got stranded because of car trouble and called last second to get a spot. The management was so very nice and even offered if we were stranded to help us with grocery shopping. The grounds were very clean, with multiple areas for dog walking. We didn't use the showers but if the rest of campground is any indication they are probably very clean. The cable and wifi were strong. The grounds were quiet and peaceful. I would come back for a stay. read more

Very nice campground. Has a pool and many other amenities that are all nice and in good shape. Bathrooms are exceptionally clean and they have a kitchen area that you can use 24/7 that is under a gazebo. read more

We didn't have any problems. Would like the pools to stay open longer (at this, and many other KOAs) because after long days driving and arriving later it would be nice to have a 10 minute dip. I found the bathrooms & showers to be very clean. Nobody bothered us and it was a 5-Star experience compared to the KOA we stayed in the evening before in Russell Springs, KY. read more

This is a basic KOA which is fine. There are basic sites, roomier sites, mostly level sites, etc. There's a nice playground area for the kids. The staff are courteos and helpful. The reason for only a 3 star review is the extremely low water pressure. The campground is mostly empty, I'd hate to be there when it's full. The clerk at the counter said the city put a regulator on the water service at the road. Water pressure has been poor ever since. If this was my business I'd be at city hall demanding a fix. Next, and totally out of their control is the rock blasting and road construction work. There is noise almost 24/7 from construction activity; blasting of rocks that sounds like a thunderstorm approaching, trucks being loaded with rocks, back up beeps from construction vehicles, some of this at 2, 3, 4 in the morning. That being said we would stay here again if these two areas of concern have been improved. read more

I will never be back to this campground again. The employees are very rude and unprofessional. The room we stayed in was disgusting as well. Also, the pool was supposed to stay open until 9:30PM and we got asked to leave at 8:30 so they could close the pool to go home. read more

This was a great campground with the old owners however the new owners have a lot to learn about customer service they just banned A 62-year-old woman from the campground permanently because she wanted $48 that they owed her and they did not want to give it to her I called and was basically told the same exact thing and that I wasn't welcome back as well. This has been a campground we have visited for over three years now and recommended to other campers that will never happen again as I am now going to start veering people away from this campground as a result of the way we were treated and it was all totally uncalled for. I do not make a habit of writing reviews or complaining about anything as I am usually grateful to be able to go camping but this was completely ridiculous read more