I am deeply frustrated and disappointed with my previous experience seeing Dr. Robin Levin at South…read moreJersey Skin Care & Laser Center. After waiting several months to secure an appointment, I arrived with a list of legitimate skin concerns expecting a thorough medical evaluation. Instead, none of the new issues I brought up were resolved or properly addressed.
Throughout the brief visit, I was repeatedly handed excuses for why my primary concerns couldn't be evaluated or treated during that appointment time. Rather than taking the time to address items that are covered under medical insurance, the focus of the appointment was constantly steered toward referring me to their in-house aesthetician for cosmetic services--conveniently requiring me to pay substantial extra out-of-pocket costs.
The only things addressed during the entire visit were two previously diagnosed concerns, neither of which were handled effectively:
Issue 1: Dr. Levin simply wrote a routine prescription refill for a previously diagnosed condition, offering zero additional evaluation.
Issue 2: The treatment provided for this concern completely failed to work. Historically, this exact issue has been rectified immediately with proper care, leaving me seriously questioning the effectiveness and quality of their treatment methods.
I did not wait months, pay a co-pay, and have my insurance billed just to receive a simple refill, ineffective care, and a heavy sales pitch for cosmetic add-ons. This appointment felt like a cash grab rather than patient-focused medical care. It is extraordinarily disappointing to spend time and money only to leave with zero answers and ineffective treatment, forcing me to hunt for an entirely new dermatology practice to get actual medical attention. I will not be returning.
My Response to Their
Reply:
Thank you for your response, but I need to clarify several points regarding my experience.
First, the issues I presented are not cosmetic--they are medically necessary conditions covered by insurance, as verified by other dermatologists. Unfortunately, your office never took the time to check my benefits or verify if the treatments would be fully covered without out-of-pocket costs. By the logic that insurance won't assist because a condition doesn't immediately hinder health, standard dermatological care like acne treatment or mole removal wouldn't be covered either, yet insurance routinely handles those.
Second, as an established patient, your office already has all of my contact information and could have easily reached out directly. I even filled out your initial feedback survey detailing my experience when requested, but I never received a response. Following the directions in your public reply, I called your office directly, only to be sent to voicemail with no follow-up.
Given that I was publicly advised on this platform to contact you, I expect a prompt callback to discuss and rectify this matter properly.
Since speaking with them, I'm even more disappointed to find out they could care less about my concerns and they were doing me a favor and not to actually . It's very unfortunate that they have wasted my time and my money.
