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    Renewal by Andersen

    1.8 (22 reviews)
    Closed Closed
    Updated 3 months ago

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    See how this looks like we just got a window inserted into the old jamb? Doesn't look like expensive custom window AT ALL.
    Michelle M.

    We had the money and the interest to replace huge original windows in our midcentury home with new custom windows, but what we got from Renewal by Anderson were ugly inserts that permanently changed the appearance of the home inside and out. We lost 15% of the window, making the unique layout of the home dim and unwelcoming. The sales pitch was slick and incomplete (and unnecessary since we knew we needed to change out the 45 year old windows), failing to underscore that our big beautiful windows would be permanently gone, changed irrevocably. All that sales pitch, two hours long, and never a mention that they were only making INSERTS! Wow. We had replaced windows in a 19th century home with a cheaper company 20 years ago and they had delivered what we asked -- custom replacement windows, not some weird ugly inserts. Extremely disappointed. We have 5 more beautiful windows that need replacing but we will not go with Renewal by Andersen. The photo shows one of the smaller windows side by side (sorry it's so dark), showing the smaller glass. There are windows that are up to 94 inches wide, I just don't have any side by side except for this one. Also showing the smallest window -- the master bedroom suite only has two windows and now they are so small. These photos also show how they are obviously just replacement windows inserted into the sash area.

    Door De-lamination.

    Ordered windows for our entire home in June of 2021. The windows came in late, but all were installed. 15 windows had substantial blemishes. Renewal by Andersen agreed that they were bad, and they would replace them. It is May of 2024 and every few months Renewal by Anderson emails us to tell us that the replacement windows have come in scratched and they will order more. There has yet to be any replacement windows installed into our home. We also ordered a new door unit. The first door had scratches/gouges in it, and eventually de-laminated. Renewal by Anderson then replaced the door with a new door that has significant chips and a substantial paint gouge. The installation crew tried to paint the door on the spot with miss matching paint. Renewal by Anderson agreed to replace the second replacement door but as of May of 2024 we have not received a door.

    Plug covering screw hole wrong size so RBA drilled hole too large & used anyway

    After a couple of post install interaction I rated Renewal by Andersen of Dublin, OH (RBA) as: 2/5. After the 2 year warranty expired I eventually raised them to 3/5 since they had provided a couple of missing screens. I can't say I'm overly pleased with the end results. Here are some of the reasons why - We had RBA replace the windows in our house fall 2021. There were some issues with a couple of screens. One was damaged during installation. The other appeared to be too small for the space and was "strung too tight at the factory" as per the repair guy. Took over a year to get those two finally replaced. Some other issues with damage to existing aluminum cladding and large gaps between the windows and house were eventually resolved. The final challenge has to do with some plastic plugs which cover the holes in which they screw the windows into the house. They apparently can't find/buy the right sized plugs. During the installation they tried to resolve the issue by drilling out the hole so the plugs would fit. They apparently also don't have the right sized drill bits since those plugs are now falling into the window (see attached photo). RBA sent a guy out specifically to fix that issue and he had more of the WRONG SIZED plugs (no you can't get them in with a hammer). That issue was never resolved. Keep in mind you need to remove each of the sliding windows to install the missing plugs so it would be much better to do this correctly during installation! I did purchase a cheap pack of assorted sized plastic plugs on Amazon (multiple sizes in separate containers) so I'm sure I can eventually "finish" the installation of the windows. I'm hoping my feedback can help you can avoid such issues in your quest for new windows.

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    9 years ago

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    4 days ago

    The door installation process has taken over 4 months and is still not finished or fixed.

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    2 years ago

    Business owner information

    Photo of Tiffany B.

    Tiffany B.

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    Ask the Community - Renewal by Andersen

    Broadview Windows

    Broadview Windows

    4.3
    (7 reviews)

    High praise for this business! We live in a historic home that we purchased from a flipper. We've…read morelived in the home for 5 years and we're constantly finding things that need fixed because the work performed originally was all wrong. The front door has been on our list for a long time. I went to 4 different companies to quote the project. One company said they wouldn't do it because of the complexity. One said it would take 6 months to get a specialty door ordered and they wanted half the money up front. So basically paying thousands of dollars for a door I won't see for the better part of a year. Pass. The other company said they would need to rip the door off before they could give me a quote. Nightmare all around. Broadview was able to provide a reasonably priced quote and a 3 month lead time that ended up collapsing down to 2 months! I communicated with Ed for the sale and contract. My installation team was Randy, Bart, and Jamie. Absolutely stellar crew. Outstanding craftsmanship that exceeded my expectations. I did not think we'd get that door centered on the opening due to complexities of the HVAC and structure of the original door vs the new door. It looks marvelous like it was meant to be there, centered, correct size and color. One of the guys said they've been doing this for 42 years and this was the second hardest door he's done. And the only reason he could do it is because he worked in New England where all the homes were old. They also installed 3 layers of insulation because our door had none. Like I said, the list for this home never ends. Grateful for the team, their pristine attention to detail and their commitment to craftsmanship. We are thrilled with our new door!

    Edit as of 3/9/2022: A couple days later I went outside to do some chores as it was warm weather…read moresince finally getting my windows installed, and noticed a very bad caulk job where the window was not sealed properly and damage to the structure below the window. I am also attaching pictures of the caulk job and the damage that was done below the window. Overall with this experience I would not recommend this company. I had ordered windows in September of 2021 and still have not had them installed as of 1/29/2022. The second week of December 2021, I had called to see where the windows were and how much longer it would be until install. It took 3-4 days in order to get an answer. The receptionist would constantly put me over to people who had no idea what was going on and would promise to give me a call back, which would never happen. The Week before Martin Luther King Dr. Day, I finally get a call from who I think is the owner who said that they have my windows, and they could install next day. Unfortunately I work in health care and it is almost impossible to get off at that short of notice, which is something I feel like this person could not grasp. We settled for Martin Lurther King Jr. Day because I was off work. Unfortunately I was scheduled for install in the morning and we had 4-6 inches of snow and according to the owner they had the truck which was stuck in Delaware. No big deal, these things happen and I would feel awful if someone got into a traffic accident or hurt, and said that he was very sorry and would try to reschedule on a Saturday, which was something they rarely do. He said he would call up a team and would call me back to confirm. Never did call me back pertaining to scheduling on a Saturday. I am now suppose to get them installed the second week of February, we will see if it actually happens this time. Overall I have been very underwhelmed with the communication of this company and at this point the amount of money paid is not worth the service, especially one that I have yet to receive almost half a year later

    Central Ohio Repairs

    Central Ohio Repairs

    5.0
    (1 review)

    Central Ohio was not my first choice,I called another Locksmith company because I lost the keys to…read moremy front door and after gathering information and realizing the only way in was to drill it and I would have to wait until the next day to install a lock actually 3 different companies told me the same thing, only Central Ohio Repairs was prepared and he even gave me a discount on top of his low price, very professional and outstanding service, Definitely recommend

    From the owner: Central Ohio Repairs is your trusted partner for a wide array of services delivered by our…read moreexperienced technicians in locksmithing, carpentry, and landscaping. We specialize in rekeying for homes and businesses, installing security systems, and providing a variety of lock solutions, including magnetic strip locks, mortise, and rim locks. Our expertise extends to handling car, house, and business lockouts, ensuring prompt and reliable assistance when you need it most. In addition to locksmithing, we offer comprehensive installation services for both residential and commercial properties. Our skilled team can handle door installation, customization, removal, and painting, as well as trim work to enhance the beauty and functionality of your space. What sets us apart is our unwavering commitment to quality and customer satisfaction. We pride ourselves on being dependable and affordable, providing exceptional value with every service. Furthermore, our landscaping services include mowing, mulching, tree and bush trimming, edging, weed removal, spraying, and fertilizing, helping to create and maintain beautiful, thriving outdoor spaces. Choose Central Ohio Repairs for all your repair and improvement needs, and experience the dedication to excellence and efficiency that defines our work. Your satisfaction is our priority!

    Columbus Windows and Siding Company

    Columbus Windows and Siding Company

    4.3
    (8 reviews)

    I found Columbus Windows and Siding after researching companies that could provide roofing and…read moresiding assessments for a leak issue I had in January. I would only accept highly rated companies with good reviews and an A+ BBB rating which came down to ~4 companies. I had planned on getting a few estimates and going from there. I honestly don't know why I chose to call CWS first, but I did, my call was taken by a wonderful lady whose name I cannot recall but she scheduled me immediately with Jeff. Well, I'll tell you, Jeff was excellent, he gave me honest assessments and helped me figure out what I needed, not what he could sell me. I had several requirements which he listed to and gave me honest, educated advice for all of them. Several weeks later my materials had been delivered, and we set up the date. The crew arrived on time and went straight to work after a brief conversation; I believe the crew chief was Daniel. The crew did an excellent job and listened to all my concerns, I had zero issues with them, they were great and did excellent work. In closing I will say, for the siding work I had done, and I've had siding done twice before, these guys were the best by a mile. All I can say in closing is, make sure you keep these people around, they make your business look really good.

    I love Columbus Siding and Windows, I had work done and the process & people were great. They took…read morecare of everything, including walking the dog!!! I highly recommend Doug and his crew.

    Renewal by Andersen - windowsinstallation - Updated June 2026

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