Adding 1 additional star, given the CEO of this company corrected the prior billing mistake, and sent me a $150 refund check. On it, he wrote "We apologize for not serving you properly. EPH 4:32"
Ephesians 4:32 (NIV): "Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you."
I appreciated this gesture, and for him living their values, once I brought it to their attention.
Still not 5 stars, given their COVID protocols, given these kind of lackluster COVID protocols killed my dad. Meanwhile, even though I'm vaccinated & boosted, after a trip to the DMV 1-week ago - where most people weren't wearing masks, and who knows their vaccination status - I've since been sick & out from work the past week, and am currently awaiting my own COVID PCR test results from Thursday, so I remain highly unamused by the COVID anti-vaxxers in my home state of Colorado. In contrast, most people where I was living before - Northern VA - are vaccinated. read more