Jim LaValle, owner of Renew Kitchen & Bath Design LLC appears to behave like a Scoundrel, in our opinion. We signed a contract with him when most people would not renovate in March of 2020, the onset of Covid. Signing that Contract with Jim was a huge mistake that resulted in a major nightmare! Still to date we are finding things to cringe about! We have many videos & pictures documenting much of the poor shabby workmanship. Worst of all is Jim's poor attitude of bullying us & ongoing abusive responses to us. Jim warned us that if we ever reported our experience with him & his company in an online review, he would contradict it all, deny it all, to make us look bad & protect his company. Since he has managed somehow to get some good reviews, he said that it would be his word against our word & that he would triumph. He may triumph & continue to fool people like us but there is Karma. We hope that our review will save others from the heartache we have because of Jim. Jim is highly articulate, an excellent writer appears to know a lot of psychology & is a great liar in our opinion, so he can fool the best of people. He has used all those skills he has to hurt & deceive us. Here is a List of some things done by Jim LaValle's Renew Kitchen & Bath Design LLC as follows:
1. Jim appears to be an expert at playing with the contract words, so if signing with Jim which we advise against, get a lawyer! Signing with Jim caused us to burn lots of our money, waste a lot of our precious time, get taken advantage of, were repeatedly lied to & terrorized, at least once weekly. The worst of what we did was give Jim our business & then wake up to a nightmare. We had to re-do or correct a lot of the horrible work he declared completed when he wanted to be paid on Fridays. The way he writes the contract is in a general format so that he has all the loophole advantages possible. He is not trustworthy in our opinion by any means. He appears to have learned a great deal of psychology & he used it against us & we are sure he will use it full force against you to reach his objective. It appears for him that making the money he wanted to make justified cheating us, so he did not hesitate to buy low-quality materials & provided us with poor quality work. He never provided us with a detailed itemized sheet of what the items cost. He lumped many things together so that we could be better deceived.
2. He chose many tactics to deceive us. He took partial pictures of what he would present to us to claim that the entire job is completed well when in fact only a portion of the job was completed & mostly not finished or not finished properly.
3. He took pictures of our floor wet so that the porcelain tile floor looked clean & well done. In-person after the floor dried you could see that the tile was full of grout, discolored by acid to an extreme that the floors thru-out the house were completely damaged & totally ruined.
4. Jim said he has insurance, but he also said he did not want to make any insurance claims to replace our tile floors because his premium would go up. After we threaten to sue him, Jim asked us to give him time. Jim dragged changing the floor for weeks. Finally, he got the manufacturer to give him tiles for free that the manufacturer had stored on the side. Those tiles were different color tiles that we had picked originally. Jim limited us to two color tile choices since Jim was getting the tiles free from the manufacturer. Jim refused to go through his insurance & to let us have more than a two-color tile choice despite the fact that we paid well for the original tiles & we were the ones being hurt further financially & being inconvenienced the most.
5. Jim refused to pay for our new baseboards that were damaged when they had to ripe out the damaged tile floors Jim's company installed. We ended up having to pay again over $1,000 to replace the new baseboards. The baseboards were damaged under Jim's responsibility, but he did not accept responsibility.
6. We are still finding problems including major problems such as we just found out, to begin with, that the reason most of our pots & pans do not fit in the Farmer's Sink Jim installed is because it is an irregular sink that Jim admittedly purchased from Amazon. The width of the sink is extremely & abnormally small so there is no company that makes a bottom sink grid with our sink's dimensions. Worst of all is that the reason we ordered the farmer's sink, to begin with, is for the convenience of having pots being able to sit on the bottom of the sink for an easier time of cleaning. This is impossible to do with this abnormal sink that Jim installed. It was made in China & it is called Changie CJ1907. It is a horrible irregular farmer's sink. We asked Jim to replace it & he denied anything being wrong with the sink. Told us good luck with that. We asked Jim to redeem himself with sink or we would post the truth & he said he could easily have the review removed! read more