I bought packages for this business through Groupon. Groupon allowed up to 4 packages to be purchased & I bought 3. I first tried to email the business to schedule an appointment & didn't receive any communication back after a few days so I called them. The owner said he was only open Monday-Friday despite his website & Google showing Saturdays 10-3pm & said the latest weekday appt. he could take was 5:00/5:15. Even though I was hoping for a Saturday appt. since I work full-time Mon-Fri, & bought my Groupon packages based on this, I made an appt. for 5:15 on a weekday. When I arrived for my appointment the owner barely said a word & handed me forms to complete. Then took me to a room & didn't explain anything. Just asked my reason for the session in one word by saying "anxiety?" and then started inputting needles- again, with no explanation or any communication. He then told me to sleep by making hand gestures & sleeping noises (since his English was broken) so I asked how long I would be in the room for & he said 25 min. When I was done & went to checkout with him, he again didn't say a word so I asked if he needed me to pull up the Groupon. He told me I needed to hit "redeem" on the voucher of the first package I bought (each package was 3 acupuncture services) & I specifically asked him if I'm supposed to before all 3 services have been used & he said yes. So I did & then when I went to schedule my 2nd session & asked for a time around the lunch hour during the week since he wasn't open on Saturdays, he said he was only open from 2-6pm. I looked at the hours on his door & they said "Mon-Fri 9:30-6:00pm & Saturdays by appointment only" so I pointed that out & said "so you aren't open the hours on your door or as shown online?" He said no. I told him I don't think I can come back due to the very restricted hours & would need to get a refund. He said he doesn't know anything about refunds with Groupon & asked why I even bought the packages through Groupon. I told him because it was a referral & I was hoping to continue sessions after my Groupon packages and once I said that he said he could be available at 1 pm during the week, but said I could only use one Groupon package & not the 3 I purchased. As he said this he became very agitated and started raising his voice asking me how much I paid, ranting about Groupon only giving him half the cost and told me I'll get poor services going through Groupon. I tried reasoning with him by letting him know I only purchased what I was allowed to & had I known more than one package was an issue I would not have bought multiple. His English was very broken and he didn't seem to care what I had to say. He just kept repeating himself by saying I can use the last two sessions of my one package & pay regular price after that & if I did he could accommodate me making appointments for 1pm. I understand if he is frustrated if Groupon allowed for more packages to be purchased by one customer than they should have or what he wanted to allow, but that is an issue between him and Groupon. And he chooses to be a merchant on Groupon so it's not my fault if Groupon lowballs him on payouts from customers. The owner even told me it's one package "per family" in his rant. Said if I used a package then nobody else in my family could buy one. That's definitely not the terms of these types of services or of Groupon. Buyer beware: don't try this business and definitely don't try them through Groupon should you want to risk it. He definitely makes his own rules, doesn't honor what's advertised and is completely unprofessional by yelling at customers. I'm now trying to get a refund for the 3 packages I bought through Groupon which is proving to be an issue because one of my packages is marked as redeemed even though I only used 1 of the 3 services of the package. read more