One of my worse hairdressing experiences. The hairdresser did not check with me when cutting the length of my hair and cut off way too much, even with me specifying that I wanted to keep the length. Ended up going home and re washing my hair because of the poor styling and being overloaded with hairspray... then realised that my hair is now shorter on one side than the other. Really unimpressed and unhappy with the result, will not be confident with my hair down until it all grows out. My friend also came with me and had an awful experience with the manager, Alistair. He constantly told her that her hair was disgusting, and that it made her look unprofessional, and referred to her as as a "little girl" when speaking to his colleagues. He also refused to do anything that she wanted for example a blow dry or layers saying he would only do them if he cut it shorter, with him taking his scissors and motioning that he would cut off inches more of hair. He admitted to cutting of more than she wanted, saying he had to so he would get some professional satisfaction from it (whilst completely ignoring customer satisfaction???) She found the entire experience stressful and demoralising and a complete knock to her confidence, when we were supposed to be having pleasant and relaxing experience before an event. We left completely dissatisfied and unimpressed, feeling completely rubbish. My friends hair was finished before mine and she was overcharged. When they tried to overcharge me they were rude and unapologetic when I called them out on it. After a few days of thinking about how she was treated, my friend booked in to talk about her experience with Alistair to let him know how he had made her feel. Alistair was very unapologetic and defensive about all his actions and did not seem to care about they way he made my friend feel. He was patronising, and implied that he didn't care what my friend had to say because she was younger than him. No compensation at all was given,no refund, no hint of apology, not even the amount that was overcharged. This is the worst customer service I've ever experienced.
My friend and I are completely disgusted and drained with our experience with this salon, and will recommend it to no one. Would not give any stars if i could. I do not wish this experience on anyone. Do not go here. read more