On Monday morning, they arrived 90 minutes late. The cleaning itself was good. Despite our explicit request to call us and let us check the final result, left without notice leaving the apartment unattended. Since their service costs a lot (~280 GBP is obviously on the more expensive side of the market), I feel like 90-min delay is quite unacceptable. When complaining, I was first explained by their clerk that there was an emergency in form of high traffic (high traffic on Monday morning is an emergency in London), then the higher rank clerk told me that 'this is how is life in London, baby', so that I could not finally understand, if intense traffic is an emergency, or 'how life is in London'. The final message was, 'we came late, but this is London so next time we will come late too'. I will never use them again. read more