We were all on vacation in the Dominican Republic for eight days while at home a line to our Jack & Jill bathroom toilet broke and flooded much of the top floor of our house as well as coming thru the ceiling of our kitchen and dining room downstairs. Returning home and seeing all that (as well as water dripping from our kitchen can lights) was certainly shocking to say the least. Remediation Group responded to our calls for help very quickly. From then on, a total of almost five months, they were nothing short of exceptional! From communication with them, to their quick response time, to them keeping us accurately posted thru a very difficult time in our lives, to their much needed assistance with our materials replacement supplier and our insurance company were all so very comforting and helpful every step of the way. Perhaps the best part of dealing with all of them was the feeling that they were truly concerned about what we went thru and did everything in their power to be as accommodating as possible from demolition to reconstruction. The end result is we couldn't be happier with the way our home turned out! For anyone who is or will be experiencing a problem such as or similar to the one we had, we absolutely, positively suggest you contact Remediation Group. read more

Very poor accounting. In fact, the accountant sends lots of emails demanding payment , and oftentimes the amounts are incorrect. This case has invoices coming months after project completing AND an email asking about a payment ONE YEAR after the project was done. Unfortunately many condos get locked into certain companies and then that gives you no choice. Next time I'll live with the damage before i use this company again. I'd give zero stars if i could. read more

just an incredible experience with John at Remediation Group. he made a stressful situation a lot more bearable with an expert hand and concrete solutions to an ongoing mold problem. excellent communication and we had a positive result in the end. he worked with me on price, too, which I greatly appreciated. definitely go here when you have a water-intrusion situation! read more

Remediation Group is an outstanding partner--always just a phone call or email away. I've had the pleasure of working mostly with Jessica, who is my personal ray of sunshine. Her responsiveness and willingness to help in any way possible are unmatched. Remediation Group is my go-to for all things remediation because they make the process seamless and stress-free. read more

10/10 would hire again! -- but hopefully I won't need to. Remediation Group came through with the quickness and got to work. Very professional and proved to be reliable as well. I got my moneys worth and no half a$$ing. read more

Ernesto Mendoza and Miguel Betancourt were assigned to replace the flooring in our condo after a water intrusion event. We could not be more pleased with the work they did. They were professional, communicated well and did an excellent job. The new flooring was installed in a seamless manner and the baseboards and molding look equally superb. We are giving them the highest rating possible because that is what they deserve! Thank you, Ernesto and Miguel. read more

Water pipe busted and the company was there that day to start drying everything out. Miguel Scott and Jesus Rivera was in charge of the remediation and they did an excellent job of staying on top of everything. I would highly recommend this company. read more

We could not have been happier with the work of Remediation Group. We live in a high rise condo and had water intrusion from several floors above. Our primary concern was mold and they solved the problem through using dehumidifiers, replacing tile and replacing wood when necessary. They responded to our call immediately and followed up daily. read more

RUN AWAY! RGI initially quoted water damage reconstruction at $100K while my accommodating insurer agreed to $80K after several request from RGI. Last week, when it was time to finalize the scope of work, Fred (RGI Owner) indicated he wanted to charge for rooms and spaces where no work would be done b/c the initial estimate indicated $100K. I can't help it make sense because IT DOESN'T MAKE SENSE! Don't let the attentiveness of mitigation, project planning or design deceive you because the owner is an earshot away plotting a scam. After 5 months of back and forth, no work has begun on my home and I am working with another contractor. This experience, largely the owner, is a NIGHTMARE! read more

These guys really know their stuff! I heard about them through a friend who liked their service and praised their work. They made our hell of a situation go by smoothly. Top notch! read more

They do decent work but teams don't communicate and require constant supervision. I expect that for simple jobs they are quick and efficient but lord help you if things get even remotely complex. During one of Atlanta's recent cold snaps, two units in our condo (mine and my neighbors') experienced significant water damage. Our insurance referred us to The Remediation Group who had called in teams from around the country to deal with the demand. Before I go any further, let me say that the two-star rating has nothing to do with the quality of their work or their professionalism. I expect that if the job had been simpler, maybe with only one unit damaged, we would have had a different experience. However, they are a big company with multiple types of teams and the lack of communication between them caused us some serious issues. They were able to get out relatively quickly given the demand. They even dispatched one of their principals to oversee our work. However, between the principal's assessment and the team that did the work, there were serious issues. The team ignored us at three different points that the leak had come from a specific place in the kitchen. The result was that in their first remediation pass, they removed all the damage EXCEPT FOR WHERE THE LEAK ACTUALLY OCCURRED. This caused a week-and-a-half delay in getting water restored to one of the units because they had to find someone that could remove cabinets. It was another two weeks before they came out to take away the dehumidifiers. Not only did this add on to our power bill but for every day the dehumidifiers are on-site, TRG gets to charge our insurance company. Suffice to say, we had to fight them on that and eventually got them out of the units. It was ANOTHER WEEK before we could get their re-build guy in to finalize their assessment of the damage. However, instead of giving us the quote, as agreed, so we could square up the estimate with the adjuster they were going to require us to sign on with TRG to do the re-build. At this point, our units had been gutted and unlivable for more than a month. We refused to sign with TRG, called the insurance company about our issues and called in our own contractor to finish the assessment and square up with the insurance company. I appreciate the work that TRG did but the lack of communication between their teams has set back repairs to our units longer than anyone should expect to go. Before you agree to go with them, ensure that you have a SINGLE POINT OF CONTACT for everything you do. No matter what happens, each team should take their direction FROM THAT POINT OF CONTACT. If you don't go forward with that, and document EVERYTHING you will end up getting lost in their maze of interconnected teams. read more

My water heater on the first floor exploded and flooded my main level and entire basement because I was not home. Once I found the damage I called Remediation Group and they were at my house within the hour. They were very professional , handy and friendly. They even handled all of my insurance claims. They were even nice and conscientious of my animals. They have designers on staff that helped me with redoing my kitchen in my living room. I love how everything turned out! I would recommend Remediation Group to my friends and family and I would definitely use them again if I ever have another loss. read more

I don't usually leave reviews, but the crew that cured our family home of dangerous mold went above and beyond! I finally can sleep at night knowing my precious children can breath fresh air. I know they took our health seriously. read more

The Remediation Group, Inc. was asked to do mold, remediation and reconstruction work at my home. The Reconstruction was not completed, yet they requested payment and placed a lien on my home for the entire amount, after receiving some payment. They placed the wrong custom carpet also, because they didn't want to pay for the correct one. Then they requested I come off more money under the table, since it was more than they expected and billed Liberty Mutual. Liberty Mutual sent them three checks to cover the balance, knowing that the work had not been completed, to relieve me from the lien. It was sent with my name to their address, so that I would have to sign them over, to insure the work was complete. They never completed the work. They cashed the three checks with my name on it without my signature, totaling almost $9000. Cobb County police refuse to address the situation because they have too many cases to deal with. They have the worst communication ever. They subcontract all of their work and no one is held responsible. The employees kept changing during the project. There was no consistency. It was a simple project that should have taken 2 weeks-but took 2 months. They billed my insurance for items they never did like storage of my furniture which was kept in my garage, post clean up which I had to do(cleaning all the dry wall dust off countertops) and dump truck usage (which did not occur cause we were still living in the house during demo). They are dishonest! Even my reputable insurance company argued with them about their dishonest billings and invoices. Yes a ruling has been made after a court hearing which is pending further litigation. Another failing Cobb County Justice system which any resident of the Atlanta area knows has some plagues of corruption and injustices. Nothing can be done about a person not telling the truth in court. There is nothing to protect the consumer in a city of dishonest businessmen out to make money. The respondent to this review against RGI was not even employed or witness to the issue at hand- as stated the turnover rate was outstanding during the project. Viewing the photos will show "Quality" workmanship was not achieved. They can not speak on that. I was not made whole. And the court recorded response -which is public record- by Mr. Rodriguez the now owner refers to the cashing the checks (they were holding after 6 months of not doing/completing any work) without my signature a mistake?! Yeah you can't delete a review of an honest consumer. Oh and the ruling did come in MY FAVOR that they OWE ME for the proper replacement of the CORRECT custom carpet- if we need to lay it all out on the table- now let's tell the REAL TRUTH RGI! THANK YOU YELP!!!!!!! KARMA! read more

I had a great experience, they remained professional the entire time and kept me aware of everything that they did and needed to do. Also they made me feel like they were genuinely concerned with the health of my family and the well being of my unborn child. I would definitely recommend them especially for a large job that would seem overwhelming!!!!! read more

I used this company after my daughter overflowed her bathtub and flooded the entire bathroom, hallway and the powder room located directly beneath her bathroom. From the very beginning the staff seemed to lack proper communication but in a panic I decided to continue on with them. Reuben (the owner's brother) was the guy who came out about an hour after the incident. Initially he seemed like a nice person, however once he had our business he became extremely rude and arrogant. Anytime I questioned him about work that was being done, he answered me with an attitude and/or sarcasm. In addition to being extremely rude and hard to work with, Reuben's team showed up at my home at random dates and times on multiple occasions without calling or at least giving a heads up. It's been one week since the aforementioned incident took place and they have yet to come back to pick up their equipment. When I made contact with Reuben, he told me that they don't work on Saturday and he will call me back and let me know when they will be picking up the equipment. When I told him that the equipment was in the way, he stated that the wood should be dry now and we can unplug the dehumidifiers and fans and put them aside until he comes. In the meantime, my home looks like a construction zone, 2 of the 3 bathrooms are taped off and cannot be utilized and I have not heard back from this company. Overall, I am highly irritated and truly regret doing business with Remediation Group Inc. read more

Remediation Group came out for an estimate on some drywalling we needed done. They came out on a Wednesday and promised us an estimate on Friday. The following Monday I emailed them since I had not received an estimate, they told me to expect one by Wednesday. Tuesday I received an email from Loren telling me they were no longer accepting jobs in my building. This would have been nice to know before taking off work to meet them?! I'm not sure what changed within that week but since I have seen Remediation Group at my complex since then I imagine the job wasn't large ($$$) enough for them. Very unprofessional. Not the kind of people I'd ever want to work with. read more

Remediation Group was very responsive in handling damage experienced in my condo due to another resident issue. They worked quickly to remove the damaged area. They did an excellent job with the final repair work. I did experience some issues related to billing; however, they did an exceptional job resolving them and working with me to reach a positive experience. read more

Proceed With Extreme Caution I had this company come out to get rid of mold in my crawl space. When I got the estimate I noticed that the guy who came out and missed measuring part of the area of the crawl space. When I talked to the estimator, he said that it would not be a problem and still be included in the price. He sent this in an email to me. The day the company comes out, they don't have enough dry ice to do the job so they packed up and left. Then I get a phone call telling me that it is actually going to cost a lot more to get the job done. I asked to talk to the owner twice and he wouldn't call me back. He seems to hide behind his employees when things go awry. My tenants who were at the house at the time said they were the most unprofessional company they had experienced in a long time. I would never recommend this company to anyone.. read more

Beware. Their only goal is to make money from your misfortune. They make promises they don't keep. They file claims with your insurance company for work they don't perform. Stay away. read more

Wonderful customer service! We had a water main break that needed attention in the middle of the night and they responded quickly. The crew was at our house in no time to start the drying process. They were very knowledgeable and helped us with the insurance claim process. I defiantly recommend this company! read more

We made a mistake in calling them first. Very loose connections between their staff members, lots of waiting. Water event happened late Feb. Still not satifisfied: on the day it happened, they asked for an "authorization for work" "just to get in to see damage" so I limited it to drying and moving of elements only" and had bunch of stuff crossed out, to no avail. THATS the crux of it. They then went ahead and moved elements all right,...claimed later theyneeded to tear out beams, carpeting, etc. Insurance paid for negociated amount. But we were fools to pay this company upfront. We are missing $800 between what we paid, and what insurance covered. Learned an 800$ lesson. Now I know what move elements means....beware!!! It means move my money in their direction. DO NOT let the urgency of the salesman "mold happens within hours!!!"press you into signing authorizations you will regret. read more

STAY AWAY FROM THIS COMPANY I found this company on Yelp a few months ago. Their website looked good but don't let them fool you. I had a water damage in my basement that I claimed my insurance in order to perform the repairs. They put their air scrubbers and let it work for more than 2 weeks, although insurance said it should not be more than 4 days.They DON'T follow insurance protocol AT ALL. Due to this action by Remediation Group and given the cap I had by the Insurance company I was not approved for other necessary repairs and was forced to pay these out of pocket. Then, Insurance Adjuster sent them a letter stating not to perform ANY work without company's approval. According to protocol after the work is complete Insurance company ONLY can do testing on a mold, but guess what... Remediation Group sent their guy to do testing and invoiced my insurance for about $2,000, when any company you contact the charge is around $400! Obviously my insurance rejected the claim, so Remediation demanded that I would pay out of pocket, which again, the job was not requested or ordered by any one. Once I refused to pay this outrageous amount they put a lien on my house. I recommend to run away form this company as fast as you can. I hope by posting this review, I can save someone from making a huge mistake. read more

I called remediation group when my washing machine over flowed and flooded my kitchen. They were quick to come by and helped me get the insurance claim going. The insurance company was pretty slow but they stayed on top of it for me which was nice. They were friendly and I'd use them again. read more

DO NOT let the urgency of the salesman "mold happens within hours!!!" press you into signing authorizations - you will regret. I made the mistake of signing on with them before looking into other companies. First let me say... my final conversation with the PM Keith he said that they typically do not deal directly with the home owner - that they usually deal with the insurance company directly and can pretty much do what they want.. because my situation was a bit different and that I was involved, they were not a fit for this job because I was too smart to let them get away with it I had a small water leak that resulted from a bad dishwasher install... when discovered, I immediately called the Remediation group to come out. There were at my home within hours... told me I need to hurry and get this fixed... had me sign a contract.. then began the work the next day. I was highly impressed at how quickly they got started.... That, of course quickly went away with all of the confusion, redirecting my call, and not following through on conversations and email. They ripped out the hardwood floors in my kitchen, removed the cabinets (that weren't even touched by the water) removed and broke the counter tops.... Then vanished for 3 weeks... I was also going to have them do the reconstruction so there would be one company responsible for everything... ANOTHER HUGE mistake... the staff did not communicate with each other... there were multiple folks responsible for individual portions of the work that never got done... over a month past and still nothing was done except for ripping out the damaged floor and cabinets... I could go on and on about how BAD this company is, but it's just making me angry... Long story short - $14,000.00 in cost plus 3 months later AND I still do not have a functional kitchen thanks to the Remediation group. read more

Remediation Group is awesome! I live in a high rise condo in Midtown and my neighbor's refrigerator leaked and the water damaged his floors, the wall in between our units and my floors. Fred Rodriguez the CEO, Drew Sorensen the Field Manager and Brandon Alcala the Mitigation Supervisor & Quality Assurance guy were already onsite when I got home from work that day. They were trying to keep the water from doing more damage. Fred got on the phone with my insurance company, USAA and got the ball rolling. This happened on a Tuesday and by Friday, the damaged floors were already ripped up and they put 3 very large fans in my place and a few in the hallway to dry up as much water as they could. They put plastic from floor to ceiling around the damaged floors to keep the dust from going everywhere and to keep my 2 cats out of the construction. My cats found their way in the construction area several days later, but they had a good time clawing at the plastic. Keith Fazekas is the Project Manager and supervised the floor guys. Loren Mulville the Senior Reconstruction Account Manager talked with me about my floor budget. They work with Brent Baker in Sales Management at Surfis Group. He went the extra mile to find some nicer floors than what I had chosen for a price within the budget. He found this deal fast and came over and measured to make sure I didn't order too many materials. They literally finished laying the floors in one day! Chantay Griffin the Collections Specialist kept me informed of the payment process and has such a great phone voice and personality. Crystal Hall the Contract Coordinator helped with scheduling a time for me to move back in my place after all the work was complete. Everyone I have dealt with has been nice and professional. They are all so down to earth and personable. They packed up all my furniture and moved it out to a storage unit while the dry wall, paint and new floors were put down. I went over there almost every night after work to see the progress and I was amazed at how neatly they packed and wrapped my stuff up and also how clean my place was after all the work was complete. They even fixed the top of my wall where the previous painter had messed it up back in 2010 when I moved in. They finished everything so fast and worked hard to get me back in my condo ASAP. They also took $6,000 off the final quote, which was very nice because that way we didn't have to get the master insurance policy involved. They are trustworthy, reliable and dependable and even my insurance adjuster said that the final price was reasonable. They got the job done right and fast. Fred even took time out of his busy schedule to come to my building for a water mitigation meeting and educate people on how to keep water damage from happening and explained the process. I highly recommend Remediation Group and they do remodeling as well. Thank you so much everyone at Remediation Group for your hard work and getting the job done well! I got a freshly painted wall and beautiful new engineering hard wood floors. Just getting those two things done makes my place look brand new. You all rock and I will pass your name along to anyone who needs your services in the future! Remediation Group gets 5 Stars and an A++ in customer service and satisfaction from me! read more

After a water loss occurred in my home in 2015, I hired Remediation Group to perform the restoration and reconstruction work. I ran into a flooring warranty issue along the way with this project and despite some disagreements and differing opinions, Remediation Group stepped back in when I needed them and handled the issues with professionalism and integrity. In the end, I am happy with the help and attentiveness that I received in the project's resolution. read more

Where to begin? Let me start by saying we are now a year out from when Remediation Group started the work, and the poor quality of the work is beginning to show. And, shockingly, we can't get anyone there to get back to us to replace what should be under warranty. I can say that the only positive I can share about the experience with them is the number of "fun" stories I can tell when NOT recommending them... from their painters blaring music and playing basketball in my basement to one of their subcontractors coming up from the basement (which is where work was being done) into the house, when I wasn't home, utilizing the toilet in a manner which stopped it up, caused it to overflow, they then used my hand towels to clean up the mess... took the towels, left the home, and never came back. And then there were the multiple times they sent invoices to my insurance company... and then conveniently, they found additional charges to add...months later.. Oh! And then there were the three project managers we went through, first one was mysteriously let go after making promised, next quit to move, then one just "disappeared"...I could go on and on and on.... read more

While the actual circumstances that took place in our townhome community ultimately required us to move out for two months, we had a good experience working with this company. The first day that a rep from RemGroup came over, Michael Todd sat down with me and fully explained everything that had taken place, and what would happen over the next several weeks. My husband had just left to go out of town for 2 weeks on business and Michael was extremely thorough with me and even sat with me while I called my insurance company to open a claim. What to say, what not to say, answered my questions...even spoke to my husband when I called him to tell him what happening. I was not entirely comfortable doing this alone, and he was knowledgeable and I felt that he went the extra mile to make sure I understood what this whole process would entail. We have been pleased with the end product - new floors, cabinets, and countertops. They have been sensitive to our schedules when coordinating vendors to come out for work after we advised them we couldn't take time off work in the middle of the day anymore and want to make sure the customer is happy with the work that is completed. Willing to continue sending workers out until it is done right (which pushed out final completion date... which did get frustrating, but we are done now). Project manager reviewed completed work with us on-site the whole way. Emails and phone calls always returned pretty promptly which was comforting. We are glad to be back home and enjoying our "new" house. read more