I have several properties with this property management company and have received great service…read moreunder the previous property manager, and so far I'm very satisfied with their new property manager who has been with the company several months now. I would never rent without a reputable company representing my investments! Quality service, minimal fee, professional!

I was moved into a South County home. The property manager Miranda informed me the "owners" opted…read moreout of professional cleaning when I informed her about 6 weeks into my lease how filthy the house is. The bathroom and vents were covered in the previous owners' and their pets' hair. There was LAYERS of scum on the shower walls. Mouse droppings in the light fixture. The dishwasher was covered in a black crusty substance (I am over 4 months into my lease now and still don't find it clean/safe enough to use). There was a ton of mouse droppings under the fridge when a technician pulled it out to repair the ice maker. I was told there were no mice in the home when I called and told her I am seeing traces of them. I pulled out the stove to deep clean it and there was a dead mouse in a sticky trap under it decaying. There were also mouse traps left in the closet of a bedroom and under the bathroom sink prior to me moving in. She told me she will speak to the owners and let me know by the end of the day about a plan to remove them. I received zero follow up and have had to purchase traps etc and in 3 days alone 10 mice were killed. I immediately informed her that the sliding door doesn't lock when I moved in. I have brought this up to her at least 5 times and yet nobody has even been here to look at the door. She ignores your text messages and does not follow up when she says she will. Miranda is a terrible property manager. I have spent most of my time deep cleaning everything from the floors, vents, baseboards, and all appliances. She is lazy, non-responsive, and inconsiderate, her best interest is not in the tenants or the homes she rents. The integrity and ethics of this company are definitely questionable and I would not recommend renting from them. This home was built in 1941 so you would THINK they would take better care of a property they manage for actually really lovely owners who deserve better than a slum lord profiting off them and their tenants.

Danielle has really gone above and beyond for us: checking on our property before the tenant moved…read morein, being there when appliances needed to be delivered, etc. We actually had a mix-up with communication and a tenant from a different PM had moved into the property Avenue was supposed to manage and Danielle showed up and was able to sort everything out for us. We appreciate her ability to communicate with us and check in on things. Aaliyah has also been so super helpful with any of our more, non-realtor related questions and operations in general. This has been a fantastic experience! We appreciate all that you both have done for us!

They are managing a property is in a residential neighborhood, and their tenant is causing late…read morenight disturbances. There have been repeated late-night parties, loud music, and heavy bass that carries into neighboring homes. I reported the issue to the property management company multiple times, but no effective action was taken. The noise was so severe on several occasions that I had to call the police just to get it to stop. In a residential area, this level of disruption is unacceptable, and management's failure to enforce basic quiet standards has been extremely disappointing. I would not recommend this company.

To update my review: my realtor toured this property on April 18 and reported a natural gas smell…read more The owner claimed the fire department had checked and found no leak, but the fire department later stated they had no record of any such visit. We moved across the country on June 4, six weeks after reporting the issue, and the gas leak was still ongoing. A contractor later told us the levels were severe enough that we were fortunate a major incident had not occurred. The owner's contractor also improperly replaced the gas line with an undersized one, according to Spire, and I was the person contacting Spire throughout the process. They let me know that the pipe the contractor replaced was 1/4th inch too small and could lead to carbon monoxide or gas buildup in the lines. During the nine months we lived there, two additional gas leaks occurred in other areas of the system. After spending over $10,000 to move and paying rent for May while the house sat vacant, Stephanie Olsen told me over the phone that "this isn't working out" and that we would need to find another place if we continued being "ungrateful." We ultimately moved out early after 10 months, and paid April 2026 rent while the property was vacant and we were in a new rental. The house itself had numerous issues: filthy vents filled with years of dust and mold, insect infestations (basement had roaches, beetles and grasshoppers) requiring extermination, and a failing sump pump system with drain flies that contributed to a very strong basement odor. The home was at times uninhabitable due to the gas smell, causing headaches and dizziness for both me and my Mom, and we paid out of pocket for hotel stays. This experience was emotionally and financially exhausting. After being threatened with eviction, do you really think I felt comfortable reporting every issue with the house? Of course not. So we financially covered multiple issues due to fear of retaliation.

They charge for cleaning a house that was cleaned on move out along with the carpets! They never…read morerepair anything, just ignore you! The actual property owner never will spend a penny on anything! Take lots of pictures a before you move in if you are dumb enough to rent from them. They are ruining the rental market in St Louis along with all of the foreigner's that are short term investing and sending the profits back to there country of origin!

We have been working with Joe Kelso and the staff at Select for 7 years. They have always been…read morevery attentive to our needs and the needs of our tennants. We are very pleased with the service they offer.

If you own a property and need a property manager, RUN as fast and as FAR AWAY as you can from Joe…read moreKelso and this company. As a military spouse who has been sent to live back and forth CONUS and OCONUS for the last 16 years, I trusted them to manage my property while I was away. I naively thought that because I never heard much from them that things were going well and the home was being taken care of. Lesson learned even though I asked for mid lease inspections and was rarely alerted to any issues. What I discovered when the last tenant moved out abruptly last year was that their vendor had not fixed a roof leak and the tenant was fed up with living in inadequate conditions and unresolved maintenance requests (of which I have no access to and was never made aware of). When I asked Joe how something as big a roof leak could go overlooked (the job sent to a vendor but never completed) he completely lost it on the phone, yelling at me, talking over me, and basically telling me that because I didn't have a high value property, I wasn't worth his time and it was more of a hassle than it was worth for him. Nice thing to say to someone who has trusted you and provided you their business for nearly 2 decades regardless of the property price point. I was stunned. When I tell you I've never had someone be so rude and belittling over the phone toward me when supposedly acting in a professional capacity, I am not exaggerating. I should have changed agencies then, but they all seemed to have horrible reviews and I figured the "devil you know is better than the devil you don't" and I requested to only deal with one of the other agents in the office from that point forward, who happens to at least be polite and professional in all my dealings with her. I realized I could no longer trust their management and brought in outside vendors who pointed out issues with fascia, gutter, drainage, plumbing...the list goes on. Fast-forward to now, 20k in repairs after getting neutral eyes on the place, I have a new tenant who happens to do construction work and is pointing out other issues with the home that should have been addressed during the transition between tenants - missing garage door openers, lights not working, missing fire alarms! After he put in a number of maintenance requests, they decided to terminate my contract, which to be honest I'm grateful for and should have initiated myself last year when Joe crashed out and gaslit me on the phone over a simple question about their oversight of maintenance requests. In his email terminating the contract, Joe stated he's "committed to supporting a smooth and professional transition. Over the coming weeks, we will finalize all outstanding responsibilities and provide you with any necessary records, reports, and assistance to ensure continuity." We shall see...

I rented a home from them,in Webster Groves, Mo. for eight years. The property was always well…read moretaken care of. They were very professional and if I had a maintenance request, it was taken care of quickly. They also worked with me, on my move out experience. A great group to rent from in St. Louis.

3 March 2021 Jeff…read moregot to me a message, after 9 pm, informing me that when we submit an application. It is good for rentals up to 3 months. This reassured me my money had not been wasted when I applied for a house the same day it went to an earlier applier. Thank you Jeff! Kudos to you! Thomas Plumlee

Do not rent from this so called business! i am not sure how they stay in business but i will never…read morerent from them again. The lady down stairs sleeps all day, parties all night.. I have reported noise to Deca for the last 4 months now and they haven't done anything about it. I have recordings of all the noise that goes in after 11 pm, loud music, kids jumping and screaming. All Deca does is replies to my email and says it will be handled, however nothing is ever handled! I can have any peace in my apartment i pay $1150 for every month! They can't enforce any rules, they are careless and just want your money! Stay far away from them!

Company is under new management and maintenance crew. The company has grown and has hired the…read moreright people for the job. Property managers are wonderful and go above and beyond, maintenance is getting work orders completed w/ in 24 time allotted. All the communities at The Century Group has turned over a new leaf and I would highly recommend moving into any of the 20 complexes they have.

update, they moved us to a different apartment and I wanna say it's great. They were so busy…read morebecause they had just purchased this business and had a lot of work to do.