No stars. They had our laptop for a week with prepay $57. Called multiple times and finally a tech…read moresaid - the battery is bad. We told him the battery is new and was charging fine at home. Oh, then it's the motherboard. Did they even diagnose? Lost our trust right there. Said they would call the next day with price. Did not call. We picked it up and it's worse than when we dropped it off.

Our largely trouble free desktop computer running Window XP for the past 12 years was having start…read moreup issues. I brought the computer in and met Matt and described the problem. Matt said it could be the motherboard and/or the drive. I protested and told him the computer had no inconsistencies on the drive, no malware, no viruses. He replied "you are talking about psychotherapy and the patient needs a liver transplant." Immediately I appreciated his wry dry humor. I shared with him a parts build I had put together for a custom computer which we wanted to go forward with in September of 2017. For now we wanted a fix to tide us over until then. He warned if it was determined the problem was the motherboard there was no solution for us; he could not get another since ours was 8 generations old; not even an OEM version. The next day he called with devastating news. It indeed was the motherboard. He sent via email pictures of four blown capacitors on the board. At that point I was very fearful that we would lose all our data despite having it all backed up onto an external Western Digital drive via Acronis. I shared that our most important desire was to save all personal documents from each of our (my wife and I) respective profiles and twelve years of music on iTunes. I had just spoken with a support technician at Apple who told me since our version of iTunes was old, the music could not be downloaded into their newest version. Matt said that would depend on the condition of the hard drive, something he would know after examining it. He determined that the surface of the drive was damaged but the hardware supporting the drive was intact. He observed it was a good thing we brought it in since he surmised there was about seven days use out of it left. He did not guarantee he could do what we asked but felt confident he could. My parts list totaled $2,900. Matt went over each component and made recommendations for changes. When we were done my parts list was reduced to $2,100. The price reduction did not represent compromised performance; quite the contrary. With the graphics card I had originally listed Matt said it needs to run at 70 to 80 percent of capacity and if I were not using it in that manner I would not see the benefit whereas I would see MORE performance out of a card that cost less but was more accurately matched for intended use; horses for courses, and so it went with each part including the case. Matts reasoning was so clear it inspired confidence. I pulled my parts from Parts Picker. As I was "building" the computer with each addition of a part the site had a pop up that said "there are no incompatibilities" and continued to say so until the end. Matt said he did see where based on his experience there could be some parts that did not play well with one another. He agreed that the Corsair Vengeance series that was recommended to me over the higher level Corsair Domination Series was less troublesome. I told him that my goal was stability and at the same time although we are not gamers, we wanted a machine that was ultra-fast. He did what is called "active listening" and recommended a top of the line component that would meet those needs. HAPPY ENDING. Matt was able to rescue all of our personal documents and our iTunes library put into the latest version; a Miracle and we are so grateful. I knew he was not using hyperbole when he said "you will feel as if you have gone from a Model T to the Jetsons." Experiencing the truth of what he said was something else entirely. Per my request he installed the ESET Internet Security software that I purchased and brought to him. He also installed Microsoft Office Home and Business 2016 as well as Windows 10 Home 64 bit. Matt shared in our excitement and it was palpable. There is something special to be said when someone is excited about building something for you; good energy going into the product. All the above is a very long winded way of describing someone who is adept at what he does and at the same time able to communicate what he does effectively, honestly and compassionately; a rare trifecta of skill sets in any business but especially in the world of technology. That Matt cared about us as people was evident at every point along the way. By that I mean he did not see us as customers only; someone to add to the profit margin. For all intents and purposes, Matt IS Madison Geeks. If he went elsewhere we would follow him. Kahlal Cunningham, CEO of Madison Geeks would do well to make Matt a partner. If we had not had the conversations we had with Matt and the trust he established with us, a $3,000 custom built computer would never have been built. Had we not had the numerous consultative conversations no work order would have been placed with Madison Geeks; it goes without saying that building a custom computer is not the same as putting money in a candy machine and out comes the candy bar.

They are local to a tee. Their research to advanced problems is deep and impeccable. I really feel…read morelike I have an ally when I call. We called about faulty Netgear routers. 3 in a row. They could have dispatched a tech. They also could have sold us a router -- they had one. Instead, they took the time to understand the problem, to contact a competitor (and their partner) and offer a solution -- all this sales engineering at no cost. From the beginning of our network in 2009 to now, they have provided invaluable advice and confirmation. Yes, they will be more expensive (slightly). Yes, they will use brands not sold at big box stores. But, they will know them. I cannot thank them enough. Btw, I did call other stores, and although they were competent and their advice was not wrong, only MCW explained it at our level, and did not push us to change the topology of our network. Please call them.

I got a woman on the phone who sounded like she just got up from a nap. I told her my problem and…read moreshe said just a minute. Everything when silent for many minutes. I said hello several times and no response. Not at all impressed with the desire to help a customer.

Such a great community resource for the geek in all of us, with all of the used computer parts…read more Also a great place to go if you need repairs but aren't up to the DIY task. I was able to find a replacement power supply to fix my Mom's aging PC.

Came in with a piece of my charger stuck in the port, and they were able to fix it in like 2…read moreseconds! Super friendly and really responsive. I emailed them first to see if they could fix it, and they called back within like 30 minutes.

Every time I go to Graphite, they fix my issue quickly and easily. They're great people.read more

I had a MacBook Air (2018) that I tried to "wipe clean" over many frustrating hours. I had spent…read moremaybe two weeks off and on failing at making this computer work and I was screaming about "disks" and "operating systems" before finally caving and asking Apple for help. I could not bring myself to go to the dreaded Apple store, but then I saw that Graphite would take my service issue and thought I would try it! I wish I had just gone here weeks ago they made it so easy. I arrived at 2:20 per my scheduled appointment and my computer was ready within 2 hours. They guaranteed next day, but got it done in 2 HOURS!!! I am over the moon that all my frustration would be solved by $50 and the expertise of Brodie and Isaiah at Graphite -- thank you so much!

When my ASUS Vivobook laptop contracted a virus, I called Mark because he had such good reviews…read more He was very polite and did such a great job. Mark is so knowledgeable. He had my computer fixed in just a couple of days. He not only got rid of the viruses, but he also installed protection for my computer. I highly recommend Mark to anyone who wants great service and affordable pricing. Thank You, Mark Toni Cleasby

Mark is a pro! my wife and I have thought that quality workmanship and affordable prices were a…read morething of the past.Not so when you call mark.THANK YOU MARK!! Fred & Ginny Mroczko

It's very difficult to find a mechanic, Carpenter or even a lawyer or Doctor with high standards…read moreand integrity. I feel very happy to have found CPU Solutions. It's very rare to find a company, especially a PC maker that stands behind their product like you do. I bought a $2,500 workstation made by them from a guy on eBay. And everything was wrong with it. So just on a whim, I called them to ask for help. I really had no right because the warranty had expired 2 months earlier, and I was not the original buyer. But Tim helped me for many hours, which may not be good for the bottom line, but it made me a believer. In the past week, I've been enthusiastically talking to my tech friends about CPU Solutions. It's awesome to get free tech support. But it's even more exciting to find a company that goes above and beyond. Thank you!

I have been buying from CPU Solutions since 2003 and have only good things to say about the…read morecompany. It is one of the few places in town where you can get any type of computer component you need to build your own computer, where many of the large chain stores only carry video cards, and hard drives. While the website doesn't have the panache of bigger online stores, the fact that you can find what you need and then pick it up from their store is great because you can save big on shipping costs. In addition to that they offer a 30 day return period which is about double what Best Buy and other chains offer. The staff is friendly and knowledgeable, and can answer any questions you may have about your purchase. They're also able to make great recommendations for a PC if you have never built a computer before but know exactly what you want to do with one. The biggest benefit they offer is custom build services where they will put together any custom system you design. I have had them build about 2 or 3 of my systems before I was confident enough to do it myself and they always did a great job. Overall I would highly recommend CPU Solutions because of their excellent customer service, and their great prices and selection of parts. If you are looking for a great local computer store checkout CPU Solutions.

I just loved this service shop! I was a walk in about 30 minutes before they closed and the…read moretechnician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing…read more And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time.

I typically think university-sanctioned tech stores are ripoff palaces designed to exploit a…read morereliable and clueless customer base (student body), but this place is an exception, and you can get some pretty big discounts with a UW ID.

The DoIT Tech Store carries a full line of Apple and Dell products along with many of the essential…read moreelectronics you would need for your home or mobile computing. Stop in to see the wide selection....You will be surprised!

This place is an expansive workplace amusement park. It is epic!…read more I attended a two day training with others from my organization that was held at the Learning Center. It must be as large as the L.A. Convention Center, but with better decor. The Yelp directions got me to where I needed to be. Even though there are signs on campus, there wasn't a large sign directing me to where I needed to go. Gorgeous interiors with wonderful artwork everywhere. Each area was themed. You could just hang out here all day. The meeting hall I was in was set up like a college lecture hall, but with microphones and outlets at each seat. There were three large screens, so you could view the material from anywhere in the room. The chairs matched, but didn't match. When I looked out the back windows, I could see the new construction below and castle to my right. The catered breakfast and lunch was the best! A lot of vegan options, even the desserts. It was usually that Wisconsin cheese they are known for during breaks. They offered canned teas and sparkling water. There was also a fully stocked hot coffee and tea station nearby with various creamers. Needless to say, I came back home much heavier than when I left. We got a tour after first day's training. We all went down the slide in the Alice in Wonderland themed building. Ran out of time to visit the Chocolate Factory. This place is most likely the best part of Verona, Wisconsin. Didn't run into too many employees during the tour. They must have all been intensely working in their fun loving themed offices. Looks like a great place to work, conducive to creativity. By the way, if you use MyChart, you're using an Epic product.

Amazing place. Staff is all super helpful. Thai was a neat place we took a vacation and made…read morereservations they said we can't go. So I was disappointed but will be back. We made it through one of the buildings. So much to see and do. You. need many days. lol. Every one there was so kind and helpful

Chris was very quick to respond to my request for help replacing my fan in my laptop. They offered…read moreto inspect the device to determine the cause of the loudness of the fan. They offered good pricing and efficient service. They came to my house to do the work on my laptop.

These people continue to prove they are a quality business. I had my machine serviced by another…read morerepair place, and they left the job half-done. Just got my machine back from these guys, and the issue it was having is cleared up. Many thanks for solving something others could not! Reasonable $$$, too.