Outstanding support and service! Recently purchased 2 Samsungs and went through the installation…read moreprocess. Quality of work and Barney's entire staff are top notch.

Good products but bad designs. They wanted to put all our…read morehome theater speakers in the ceiling (except the sub-woofer, which they wanted to put in the wall). Who wants the watch a movie with all the voices coming from the ceiling? And they charged an extra "design fee" for this!

Extremely slow. I've been here an hour and still have five people in front of me. Sooo many people…read morehave walked out. Two people working right now. Six empty registers that people could be manning. Manager: get people out the door. We don't want to sit here all day because you only want to have two employees here to run these front desk stations. I finally got in after about 3 hours. Was going to return their modem. The lady at the desk said I had to do it over the phone. When I called, the lady on the phone said I should have been able to do it when I was in-store. After the phone call, I had to make another trip to the store to return the equipment. The guy I spoke to this time gave me NO trouble. I told him the situation and the lady I'd spoken to the prior day was at the desk right next to him. He didn't seem to care at all and just told me it's taken care of. I'll probably never use Spectrum again. Just way too much hassle. Why did the lady at the desk give me the runaround?

They need to hire more people or improve their process. I get better quality and faster service at…read morethe dmv, at the very least add a drop off box for people to turn in their equipment, there's no need people should have to wait hours just to drop off stuff so you can try to convince them to buy something else, terrible business practices and internet. I have been trying to drop off my equipment for a month but every time it's packed and I'm not waiting, need to start mass calling corporate number to get this fixed!

Great company! Highly recommend! Very responsive people and helpful pleasant service.read more

The guys always fix my problems quickly. They are very professional and genuinely good people.read more

Installation: Poorly done. Drilled hole through door frame and ran visible wire along inside wall…read more Service: On one of the main doors, the contact points were mis-aligned so we kept getting reminders that the door was ajar. Called to have it aligned properly. "That'll be a $75 service call." So, I got some double-sided tape and fixed myself. Customer Service: Exported to some Asian country where whoever answers the phone is very hard to understand. How do you politely ask for an agent who speaks English? At least the ladies were polite. The men (and ladies) must have a scripted response sheet they have to follow if you announce a problem. Every one of them said almost exactly the same thing. Question: If the service center is in China, then are the camera shots and conversations there also? The home screen on your wall listens. Cancelation: Damn near impossible. I switched apartments and they still bill me for the old address even though I notified them ahead of the move and installed my own monitoring system at the new apartment. Finally turned it over to my lawyer and the Better Business Bureau. In hindsight, I would never touch them. I have friends who have Vivint, and they feel the same. The men at customer service are rude and pushy. I've documented every phone call and email. Did you know that if you remove your consent to be contacted, but they continue, it can be considered harassment, and there is a fine for each contact?

We have been mostly happy in our system but I'm writing this review strictly for their phone…read morecustomer service! Phone customer service is Horrible!!! They are rude and hateful and while trying to resolve a problem they are pushing new products. One exception after they hung up on us (they claimed accidentally) was 1 customer service representative named Tonya who was a shining light and understood what customer service means.

I found Flex Electronic Solutions during an Yelp search for TV installation and Iam glad I did…read more Coincidentally, the business is located in the same town as where I live and since all I needed was a TV replacement he was willing to come outside of normal business hours. The service was friendly, efficient, and timely. While the work was professional, neat and clean. I highly recommend Flex Electronic Solutions for your TV needs. Gene

From the owner: Welcome to Kentuckiana's leading electronics integrator, where we redefine the standards of…read moreprofessional installations in both commercial and residential environments. We boast a team of highly skilled technicians who are committed to delivering an exceptional service experience characterized by courtesy and expertise. With our unwavering dedication to customer satisfaction, we offer tailored electronics solutions and professional services that are bound to exceed your expectations. Our pride lies in consistently delivering outstanding work, always meeting deadlines and staying within budgetary constraints. Entrust us with your project, and witness firsthand our complete commitment to excellence, ensuring an unmatched level of service that transcends ordinary expectations.