This is by far the worst company I have ever dealt with! From setting up the account to getting services to trying to cancel the contract, it is nothing but absolute hell! I wouldn't wish on my worst enemy to do business with them, save yourself the heartache. I do not understand how they can still be in business in 2025.
Here's our long story with them; we requested their service for regular maintenance on a furnace and A/C unit and obtain an appointment quickly. During the appointment, the service man explained the available services and we were enrolled in the protection plan.
A representative later contacted us and opened the account and provided them with our banking information. Everything was confirmed and we enrolled on the protection plan. Months later, we received a recollection bill mentioning we had not been paying our bills - but they never charged us! We had to contact them on several occasions, re-submitting our banking information over and over again before the situation was settled.
Whenever we tried to book one of our service, there would be months of delay before we were able to get one. We would always specify to call on my cellphone number over my partner's, as he was working when the appointment was - and on more than half of the occasions, they did not and since he did not answer, they would not show up to provide their services.
Leads to our furnace needing repair, during the winter (when a furnace is particularly important) - we contact them for a repair. The employee comes and mentions that it is not repairable, we must change the entire furnace. Nothing at all can be done. Obviously, talking several thousands of dollars. He schedules a meeting with a sales representative and leaves. It didn't sit right, so we asked a local company for a second opinion - the most common part that breaks of the furnace was broken. Couple hundreds of dollars and it runs as good as new, to this day. To be clear, this was supposed to be covered by the protection plan. We contacted reliance to cancel the salesman visit, which was much later that week. Well they never advised him, and he still came to our house. He even shared with us his frustration as this was not the first time. This incident is when we decided that we would cancel the contract, but couldn't do it until the end of the term.
Finally, came the time where the contract could be canceled. I contacted their representative who told me that I was not on the account and therefore, couldn't cancel it - despite having provided my information on multiple occasions at the beginning when we opened the account, the bills passing being on my credit card, having called on multiple occasions to schedule appointments and everything. The representative confirmed that while not being on the account, I could do everything but cancel the account or stop the charges to my credit card, despite being the cardholder. My colleagues all had their issues when they tried to cancel their account, some even needing to involved lawyers as they were destroying their credit score for not paying their account even though they had cancelled the services a long time ago.
If you read to this point, I genuinely hope that my lifetime mistake won't be yours - I lost several hours of my life that I will recuperate, and you deserve so much better than reliance. read more
