Great service the staff is always friendly and helpful. I would recommend this company to friends…read moreand family

Went in this morning to New Bern, NC office (12-2) to pick up a walker for my upcoming knee surgery…read moreon Wednesday 12-4. The young lady at the desk acted as though she had no clue as to what I was talking about, or what she was doing. Had my surgery dates entirely wrong, told I could not pick up equipment until day of discharge. Then had me being discharged the day before my surgery date! Said I could not pick up walker until 48 hours before surgery, then said not before 48 hours prior to discharge. Tried to tell me that insurance would not pay for it. When she became belligerent with me, I left without picking up anything.

I'm scheduled for ankle replacement surgery soon and went to carolina home medical for supplies…read more Ian was extremely knowledgeable and helped me with everything I needed. they are clearly five star!

New Bern Admin Office that deals with insurance and wheelchairs. Employees - Samantha and her…read moresupervisor, Jessica. The process, leading up to the insurance part, was smooth until we received a call from Samantha. I reported her snide, unprofessional behavior and call tone, to her supervisor who tried to insinuate what Samantha's intention was. That's like saying "my child would never". The manager did not address it and just basically listened so I gave up. Had to interact with Samantha a few more times, along with conference calls with Medicare, because she is not knowledgeable nor is she proactive in knowing about or finding out about insurance. She basically told us that my mother did not have out of network coverage, which we conferenced and found to be incorrect and she was corrected. She was nasty with the Medicare rep as I listened in. The next call was that my mother had an 80/20 copay for the approved wheelchair and her cost was over $1000. Conferenced Medicare again and determined that this information was also incorrect. She was also nasty with this rep as the rep told me Samantha's whole attitude changed when she found out that my mother has full coverage and the wheelchair would have no out of pocket costs. Prior to dispelling the 80/20 cost and when I questioned the copay, Samantha said to me "that's why I told you the last time that you probably should pay out of pocket at the store". Tone was unprofessional again. I feel bad for any senior or family/individual who has had to deal with Samantha and her supervisor, being unknowledgeable, and may have missed out on needed medical equipment because they manager okays Samantha's behavior and Samantha is so busy trying to be important that she can't seem to do her job. Their customer service is horrible and I thank God I am still here to support my mom as she would have initially not gotten this wheelchair if I had not been in control of the process, which was an inconvenience as it is Samantha's job however I don't play about my mom and her care/services she needs. Be professional. Be effective. Be a people person. Be knowledgeable. Carolina Home probably won't do anything about this because of the "intent " Samantha's supervisor said she had, but I know I will make sure I tell anyone to only deal with the employees of the Smithfield Store for stuff they can service (very professional), except for one who also tried to assume what Samantha's intent was. Samantha's needs to get her life together and go find employment she can do and not work with people, especially seniors who may not have support. The company might want to go back and review any and all claims put in for medical equipment to ensure the patients insurance was effectively reviewed. Shame on Carolina Home New Bern Office.

Worked quickly to get my new wheelchair delivered to me after I had surgery. I expected to have to…read moresend someone to pick it up but they delivered it right to my door! The gentleman rolled it right up the ramp for me, and it was much better quality than I expected. THANKS SO MUCH! HIGHLY RECOMMEND!

I had an appointment to receive a new CPAP machine. The woman issuing the machine was 5 minutes…read morelate when she came in from outside. I have had problems with at least 3 of my previous hoses disconnecting where the hose meets the mask multiple times every night even on new hoses and masks. I have to use duct tape to keep it from disconnecting. I tried to explain this to her but she fed me a bunch of bullshit about it being my old machine like I was some gullible idiot. She explained the features of the new mask so fast that it was hard to keep up but I didn't want to be treated like an idiot again so I kept up as best as I could and would just figure it out on my own. The staff I encountered when I arrived wasn't very friendly either. As far as I know, this is the only place in town for CPAP machines. You should avoid this place if at all possible!

Was not impressed. The prescription could have been filled quicker. They would be my third choice.read more

I was having trouble learning how to use a new medical accessory I was directed to use. One of the…read morePhysician Assistants that I talked to recommended that I call Trey at Realo Drug on Commerce Ave. Wow, better service than I got anyplace else with my need for a discrete and personal medical product. They had a private fitting room, and a delightful young lady named "Q" showed my wife and I how to remove the old device,and insert a better one than I left the hospital with. Thanks Realm and all of you staff.

Great service for a prescription compounded cream. So happy to find you. I deviously he'd to have…read moreit made and shipped to me. I like to shop local!

Friendly staff always polite willing to assist with all my customer needs.read more

Sandy, Tess, and Donnie were great to work with. Sandy…read moregreeted me at the door with a temp check and make sure I had my mask, She checked me in and helped with all the paperwork. Donnie got the billing going and Tess gave me a through instruction on how to use my equipment. I was very impressed with the time and care they took with me. Highly recommend Family Medical Supply in Jacksonville NC

I have been to your store on Western Blvd twice and both times I was greeted quickly and with a…read moresmile. I am a new customer with Family Medical and the ladies helped me out. Tess and Sandy were both great to work with, very knowledgeable. They took their time listening to my needs and assisting me. They made me feel very comfortable, like family. My experience with these ladies and your company was wonderful. Thank you so much for having such a great staff. Mark White Jacksonville, North Carolina

Very difficult to contact local office. The number they list as local, takes you to a central…read morenumber with endless menus.

Supplied us with tube feeding supplies and pump September 2025. The patient could not tolerate and…read morethe company was notified we did not need anymore supplies or the pump. They never pick up the pump and has billed a co-pay each month. In an effort to return it, I made roughly 6 phone calls and was transferred at least 8 times. No one wanted to help. In an effort to end the billing I returned the pump myself and was treated extremely rude.

Really happy with this Pharmacy it's more or less like a family type atmosphere where they get to…read moreknow the customers on a personal level so they know more about them and what their medical needs are they always take care of me very well as far as watching out for my refills and calling my doctor and letting them know that I may need refill filled before I go there and find out I have none and then have to call my doctor all that becomes hectic I'm so happy but these guys do such a great job in the staff is very friendly they make it easy for people that have to take medicine because it's not always hard to keep up with dates and all that stuff when it comes to your medicine on different dates and they always don't have a problem informing me when I call what day is what and how many refills I have and if I need some to call the doctor for me just all-around great people great place to go I wish they were open on Sunday but it sure beats going to CVS or Walgreens and the price is tremendously different on the stuff that you do pay cash for great prices great staff recommend this place for all your pharmaceutical needs absolutely.

This is my favorite little pharmacy. It's got that mom and Pop feel, along with being stocked with…read moretons of medical supplies, vitamins, creams, etc, I love how they have basically everything there for $1.Home goods like hand & dish soap, combs, hair gel, personal hygiene, toothbrushes, alcohol wipes, makeup remover wipes, Tupperware, its fun to look and shop for what you may need while you wait. The entire staff is soooo friendly, they know you by name, they go the extra Mile, many times they've stayed past closing to get my scripts filled, they always compliment you, and ask you about your day, your husband, or whatever was going on the last time you were in. I love that type of service and you just don't find it anymore! I love chatting with the ladies in there! They always call me by name; suggest cheaper alternatives, and help me get down to the lowest price since I lost my insurance. They're prices can't be beat, and they usually can take good rx, one of my scripts at Walgreens with the goodrx discount is $120, at doctors park it's $60. I fill all my meds here, for the service and the unbeatable prices! I highly suggest this pharmacy, the generics work just as well, cost less than half as much, and they also have a multitude of other items at deep discounts. Thanks for being so great y'all. ;)

Dr Bobrowski is very thorough in his assessment of your issue. He listens to concerns and presents…read morethe correct treatment plan. The support staff is great, from reception to assistants. Everyone is nice to patients and shows concern for treating your condition. I would and have recommend Dr Bobrowski to anyone having foot and/or ankle issues.

From the owner: Dr. Bobrowski specializes in offering quality podiatry care, making sure his patients are as…read moreinformed as possible when it comes to their condition and treatment, and offering a comfortable and convenient setting for patients.