Statewide Emergency Restoration Services is an experienced, hardworking, kind and caring company…read more They really go above and beyond for their clients. John the boss is the kindest head honcho I ever met. I highly recommend them when the time comes.

I hired John to clean up my mother's basement. Water had gotten in due to a roof problem and I was…read moregetting myself sick worrying about mold in her house. He did a great job! No more mold! Now I can sleep better at night! But John did more than clean up the basement. He gave kindness and understanding when we really needed it. My mother is 88 years old, so having peace of mind doesn't always come easily for her children. Thank you John!

Giving 4 stars for the workers who were actually in my home performing the work. They were…read moreprofessional, pleasant, and efficient. Less a star for the letter that we just received regarding "DEMAND FOR PAYMENT" due the next day for over $13K? Wow, that was a bit startling, to say the least. This should have stayed between the insurance company and SERVPRO before involving the customer in such a way. And the lie that they sent a ton of emails were just untrue. It was clarified that there was no error on our part, but lack of communication between the insurance co and SERVPRO, but had you'd actually sent the emails that you claimed you did, threats of collection would have been deemed unnecessary. Kudos to your actual cleaners, boo to your accounts receivable dept.

We had a fire at our house, and the first step was to hire a restoration/cleaning company like…read moreServpro. About 20 people left their card at my house after the fire, and after meeting with salesperson Felix, we were sold. I can't even blame this on the salesman, because he was nice, understanding, explained in detail what was going to happen, etc. The problem is clearly upper management. I was told that the fire damage would be remediated, unsalvageable goods would be documented in detail, all surfaces would be cleaned and encapsulated, etc. What did I get? Well, first, that "inventory" was basically a bunch of low quality photos of stuff thrown on my deck. All surfaces "cleaned" meant leaving my refrigerator smelling like rotten food, dirty floors, etc. Remediation fire damage meant putting 3 holes in my ceiling from removing insulation in the attic (5' clearance). Mark, the supervisor, sounded like he was doing the best he can, but when I ask about coming back to clean the fridge he needs to "check with management". I never got a call back. During the job I was told things like "this is taking too long", which is probably why the "detailed inventory" was a multi page pdf of illegible content. Moral of this story - there are many other options of restoration services out there, please pass on Servpro and save yourself the stress through an already stressful disaster. Now, if you decide to pass on my suggestion, then ABSOLUTELY take this next one. When they offer you their Reconstruction services, YOU ARE NOT INTERESTED! I made the mistake of entertaining this idea, as it seemed convenient. I liked the idea they would be familiar and they told me they would do a free estimate since i was already working with servpro. Same company right? WRONG. You know, one of these other fire restoration contractors made a good point to me. He was a contractor, servpro is restoration. He said he wouldn't go into restoration just because he's already doing construction because he already has his specialty. Well, servpro has gone into construction to just grab a larger share of this market (this market being helping with people's disasters). Bottom line, after evaluating my negative experience with the restoration among other areas within the estimate, I couldn't bring myself to work with this company. Then when it came down to part ways and I am citing all the promises that were not fultilled, then (and I quote) "the restoration division is completely separate from reconstruction" and now "I never told you I would give you a free estimate" (cue recorded phone call) and also my negative experience is "the cost of doing business". This is likely the longest review I have ever written, and rightfully so because you as a prospective customer deserve to be navigated properly as I wish I was. In the end, hard pass.

I was having trouble finding a place that could send someone to help us install our new in wall gas…read moreoven and cooktop. When I saw Father & Son pop up in my search, I had a good feeling. I gave them a call a spoke with Tony who was really nice and said he'd send someone same day, gave a timeframe. They called before the timeframe to let me know they'd be here within 30mins, and they were. Omi came to take a look and give me an estimate. He then stayed and did the job right then and there. Omi was AMAZING! He took his time, he paid attention to detail, even cleaning as he worked. My hubby and I were totally impressed by what a pro he is! He knew exactly what needed to be done, and even helped us by hauling out the old oven and stove top outside for us. I will absolutely be using these guys again next time we need something done! Can't recommend enough! Thank you SO SO much Omi! Thank you Tony!

Don't even waste your time! I called them at 9 o'clock in the morning and they gave me a 12 o'clock…read moreappointment which is not too bad to fix a leak as I was without heat and hot water. They never showed at noon so I called them up at 1 o'clock and they said that he was on his way. The bottom line is at 4 o'clock I never heard back from these people and had to call another plumber to do the job. And when they call you back they call you back from a different number so you have no idea who's calling you. You have been given fair warning

My wife and I finally decided to buy a home and we wanted to take on a project. Things quickly…read morechanged do to work and we could no longer do the work ourselves and stress was quickly setting in!!! We met and interviewed multiple contractors and everyone of them had some issues we couldn't work with, and the reviews weren't too favorable. We started asking around in our social circles and everyone religiously recommended UPHOUSE. We gave them a call and met with Gary and Max and they were amazing!!! Time frame for the work was great and the one time an issue came up they were very vocal and upfront to let us know what they were and what to expect!!! FULL GUT RENOVATION- and the work was beautiful. Clean up was great also. We are extremely happy we chose to go with UPHOUSE and couldn't be happier with what we got for our money!!!

I hired them for floors but they later painted my daughters bedroom. First they sub the work out to…read moreother companies which is not out of the realm of construction but I was made to believe that it was their staff from their company coming to do the work. Secondly before we could choose the color for the floor in the second room the workman had already used the existing stain from the first room on it. When it was time to paint the subbed the painting out to another company who didn't clean the walls and ceiling after the floors were refinished so the paint started to bubble on my level 5 finished walls.

My family and I own a two story flat roof house with a sloped shingled alcove in Brooklyn. After 15…read moreyears of use we needed to replace the roof and gutters. I live out of state and had to arrange everything from a distance. I was in town for one week to help my non-English speaking parents with the job. Many contractors we spoke with were tardy or rude. After an exhaustive search I decided to hire Home Care Waterproofing. They proved to be wonderful. The work was meticulously done. The workers were professional and respectful and the owners of the business supervised the entire job. Asad and Mohammed were very responsive and made sure to accommodate to my timeline. They were also very patient with my parents. Because I cannot climb on top of the roof during the job, Asad even sent me progress pictures. The price was very reasonable. The owners were very honest. My father asked for extra aluminum drip edges around the small alcove and Home Care Waterproofing did it without extra cost. This is a family run business and they took great pride in providing the best customer experience available. It is rare to find such a great contractor. We are waiting for our first big rain and will post an update. So far everything looks beautiful!

A complete disaster they did came to my house instead of fixing. They broke my stuff & asking me to…read morepay for it. My job was only $200 but they charged me $2650 instead and again after I paid they made lame excuses and raised the price to $5500. They did not finished the job properly pipes still leaking. same problem as it was. had to hire another person for the job they came and fixed only in $650. DO NOT USE THESE PEOPLE GUYS THEY ARE REALLY GROSS

The service requested was very good and the quality of work speaks volumes…read more We appreciate the overall seamless experience. Ironically, our neighbors had their roof done a week after with another company and you can see the difference in the quality of work and professionalism. Thank you!

After telling them I am not interested they continue to call and act like no conversation was ever…read morehad. They then proceed to tell you that you didn't speak to anyone like you're an idiot. They also use a power dialer to triple dial you.

They put in HVAC unit throughout my property. The installation and the function of the unit is…read moreperfect but I am a very selective and picky person. I told them this before starting the job. Their communication wasn't 100% and I wasn't a fan of their lack of time management. Next time clean up all the debris.

So fortunate to have found Big Apple!!! Needed concrete poured for a basement floor, and the staff…read moreat Big Apple walked me through every step! They even helped liaise with coordinating a line pump truck. Big Apple pricing is so competitive, but what is most invaluable is the staff. They were extraordinarily helpful, responsive, and reliable! In sum, whatever day and time worked best for the job site, Big Apple made it happen at that time! The reps answered all questions leading up to the day of the job and during the job! The staff who delivered the concrete were courteous and skilled. Grateful to Big Apple for the expertise and reliability!