The worst. Two cleaners did my house. They broke a ceiling fan. I spoke to the manager and she…read moreassured me their insurance company would take care of the matter immediately. She promised to get back to me that day. She didn't. I called again the next day and again was assured the problem was be fixed. Again She said she would call. Again she didn't. Today I called again, the same result. I am considering legal action. STAY AWAY FROM THIS OUTFIT​

Beware of this company. We were quoted a price of approximately $1,000 for a deep cleaning. We…read morewere also informed that it could cost slightly more if it takes longer to complete the job. The implication was that it may take an extra hour. We have a standard colonial home; not a mansion. Two women came to our home and did a thorough cleaning job. We were happy with the work that was done. However, I question the amount of time it took to do the cleaning. After six hours, they had not finished the upstairs floor. Needless to say, what was estimated at about 8 hours to complete the deep cleaning was, at that point, not going to happen. The company sent a third cleaner who came to help for approximately two hours, and they told us that we had to pay for her as well. The first two ladies were here for about 10.5 hours when we asked them to leave because the cost was going way beyond what we expected. Our home has a main floor, an upstairs and a finished basement. The main floor and the upstairs were almost completed. The bathroom in the basement was cleaned, but the rest of the finished basement wasn't touched. The job was only 2/3 completed, and we were charged approximately $1500. We estimated that if we let them stay and finish, our bill would have been $2000. Who has ever paid that much for a deep clean? (Note - our house was not messy or excessively dirty when they came. We are moving, and wanted a deep clean before we put our home for sale) When we called the office, the manager simply said she understood our complaint, but there was nothing she could do about it. There was not even the courtesy of a follow up call from the owners to address our complaint. The owner of the company came to our home to give us an estimate based on a tour of our house, so she knew exactly what the cleaning entailed. The estimate was done in person - not over the phone, which should have eliminated any misunderstanding of what the job involved. I became a little suspicious when she asked for a credit card for a $200 down payment and disclaimed the quoted price and explained the job could take longer. I had a contracting business years ago and a quoted price was a quoted price without major price adjustments. If you decide to use this company for cleaning services, do not offer a credit card and demand that you pay in cash. Once they have your card information, they can arbitrarily charge you more, giving you, the customer, no recourse to challenge the price. We are reasonable people, but this is a complete rip off. This was so poorly managed, resulting in a 50% increase in the quoted price for a job 2/3 completed. Just a warning to all if you ever decide to use this company.

Sherry was swift and cordial in her responses and provided a very reasonable quote. I needed help…read morecleaning some of the rooms in my home due to pregnancy. She arrived promptly at the time we discussed and basically only needed to be pointed to said rooms. She completed the cleaning in a timely manner and was very considerate while I was working. She was quite thorough; the rooms she cleaned look and feel great to be in again and I'm so greatful for her help. Thank you again!

Sherry came for a move in clean of my apartment and went above and beyond to ensure I was thrilled…read morewith the result. She was extremely thorough- cleaning the oven by hand, cleaning the windows, the vents. She also was extremely accommodating to my schedule. I would recommend Sherry to anyone in the area. She left my apartment sparkling!

I was very impressed with the service from Eastern Commercial and Residential Cleaning. They were…read morereliable and completed the job less time than I thought it would take. I was worried about my brand new tub losing its sheen but the product used were gentle on my tub but still got the job done. Definitely would recommend this company for any type of residential job.

Albania and 2 other women arrived promptly and got to work! They did not stop for a minute and did…read morea thorough cleaning of every inch of the house (even the closets) - moving furniture to vacuum, dusting the Venetian blinds, scrubbing the bathroom tiled showers, washing interior windows, and even helped me lay down a large new rug that was delivered while they were working. I offered coffee, water, soda, cookies - nothing stopped them from their tasks. Albania even starting singing while she was working, so they happily found an accompanying playlist while they labored on.. They worked for hours - and bagged up all the dirtied paper towels and dusters to take to the trashcans. I was there the whole time, but I truly believe that didn't make one bit of difference with these ladies. They were there to finish a job that they had been hired to do. The price was quoted prior to the hire after describing what needed to be cleaned and the size of the house. It is not an hourly rate, but based on the job being completed. Very nice, hard-working crew that I would definitely hire again - and that is my plan!

I am very happy with the cleaning service! The team is punctual, reliable and does a good job. The…read morehouse looked wonderful afterward.

CtP has been cleaning my home - even when mom visits! - for 6 years. That in itself should say a…read morelot. Responsive to special requests, helpful with taking out the heavy stuff I can't carry alone, leaving my kitchen sparkling and every other room inviting. Believe me, it's a pleasure to come home, especially on long or bad weather days, to an inviting clean home!

!Have you heard term it sticks in your graw ,well dealing with company did it! Should I say a…read morepimple on my a**! For a year until now I couldn't dismiss this event! I now have to write this review!!!!! I called this company cleaned to perfection to set an appointment for an estimate! So I did .The owner came & stated that the area in my bay window should & must be cleaned! I caved & said to my self she seems to be a professional & take her. advice ! And with that she stated that the drapes in the bay window must also be cleaned & she had an attachment that would accommodate the drapes without pulling on them! So I agreed ! That being said I went against mybetter judgement & all I believe to be true with common sense! She wanted a credit card # b4 starting! I gave it to her! Her people came ,the 1st thing I stated was did you bring the attachment for cleaning the drapes? The girl said no & was not going to clean the draped or the bay window area! Huh! Add insult to injury & insult again just b4 the girl left,I stated the time spent for the cleaning & she said yes! As the credit card was charged the agreed on initially Ok??? But the next day was charged additional $10.00!!?? Call me a fool for dealing with this person She puts on a good show but Help me Lord! Never ever again! I have cleaners since then but like this!

Kim is very kind and truly cares about her clients. She's also affordable and does a wonderful job.read more

Kim was thorough, efficient, and brought all the necessary supplies. Her attention to detail and…read moregetting all of the 'nooks and crannies' was incredible as she really helped out in doing a deep clean in my living space. Her rates are incredibly reasonable and she's willing to work with you on the cost. She did such a great job on a one-time clean that I've now decided to do a bi-weekly cleaning.

Recently I had Essential cleaning come to my home for a deep cleaning. I was so pleased by the…read moreoutcome. I booked for biweekly cleanings. They left my home sparkling and smelling so fresh and clean! Not only did they accommodate such a short notice scheduled service, they exceeded my expectations. I worked with Ashley, the owner. She is very trustworthy, personable and efficient!!

WARNING! DO NOT BOOK WITH ASHLEY SCHEELE. I came across Ashley's profile on care.com. She asked me…read moreto contact her on her work phone separately which I should taken as sign of what is to come. I reach out to her for quotes and discuss a time for her to clean my house. She tells me the first cleaning is way more expensive than subsequent cleaning and begins to let me know add-ons such as tidying up/organizing is extra. I bite my tongue and agree. She tells me she will meet me at a specific time and I agree. The day of the cleaning comes and the morning of she begins to tell me she will be a little late like an hour. Again, I give her some grace and tell her it is fine as I have taken some time off from work in preparation for the cleaning. She ends up being 2 hours late but that is not the most shocking moment of this severely bizarre and unprofessional service. She shows up to my door two hours late. Takes one look at me in disgust as if she has never seen a black person before. I show her around the house. She then proceeds to lie and say she has to get more cleaning things from her car and then drives off. I have never felt so embarrassed in my life neither have I experienced such unprofessionalism. I cannot help but to have lived through this humiliation but let this be a warning for anyone else trying to book with this cleaning service. I wish I could give zero stars. She says I had a picture on care.com but it was just my name so I do not know where she even got my picture from. Any comment she has provided below is all in an effort to cover up her shameful behavior.

Who ever using Kim cleaning services please make sure to check the bathrooms properly. I ended up…read moregetting all mold in my bathrooms :(

Great job! They always come on time and do a great cleaning. Even cleaned my oven once for no…read moreextra fee and I did not ask. Great job all around