I absolutely LOVE this place! My regular maintenance has become what it should be, self care.read more

Great experience I will return. Amazing relief from the very attentive therapists.i could not think…read moreof any other place to go

Groupon did me good! I'm so glad I had the opportunity to experience a 90 minute reflexology…read moresession. This particular location is in the Fairfield shopping center next to Rite Aid between Food Lion & AJ Gator's). Check-in was easy. I arrived 15 minutes prior to my appointment, which ensured that I had my full time. Make sure to bring cash for 20% gratuity. The ladies (Erika & I didn't catch the other young lady's name) at the front desk both greeted me with friendly smiles & were very kind and happy to assist if anything was needed. While you are in the waiting area be quiet or whisper in consideration for others as it's only a thick curtain separating the front desk from the session area. Complimentary tea & water and nuts are located in the lobby. They do have a one person restroom, which has to be accessed through the session area. If you need to use it prior, staff will guide you back as the session area is dark with blue ambient lighting. Once again be mindful to not disrupt those in their session. There are six large reclining comfy chairs 3 on one side and 3 on the other each with an ottoman in one large open space (no partitions). Two baskets are located to the side of your chair. One for your shoes, the other for your belongings If you would prefer to hang your jacket they will hang it for you. You doff your socks and shoes and recline into the chair while they slide over a tub of warm water for you to soak your feet. . You can add on epsom salt and other niceties for an additional fee. They place a blanket over you that covers from the chest area to thighs They start with massaging your head & then your back proceeding to your neck & shoulders. My reflexology specialist, Jimmy gave my arms a good stretch, followed by some pull, snaps (his fingers snapped not mine) on the fingers and percussion taps on areas where necessary. Once the upper parts were done, he removed the tub of water and dried off my legs and feet with such vigor while they rested on the ottoman. I want to say a good 30 minutes is spent on each leg & foot and 30 minutes on the upper if you have a 90 minute session. He really provided some much needed deep pressure on my calves and feet. There was a lot of tension in my toes for sure that I didn't know I had. Towards the end it felt like a paraffin wax or something similar was rubbed on the calves and feet, then hot moist towels were wrapped around the legs and feet. It was so relaxing that I caught myself snorting several times throughout the session. Afterwards I felt relaxed, but energetic at the same time. I know, somewhat of a paradox. Jimmy did an excellent job and the facility itself is clean. That was my first time doing an entire reflexology session, but I think it's safe to say I am now a fan!

I don't know about this place... I wanna like it, as getting my feet & ankles rubbed is my favorite…read morething in the world, but I get creepy vibes off this place. I've gone twice- once before covid and once recently. Both times the head massage was good, but the neck, upper back, and arms massage wasn't good. They do have receptionists now that get the paperwork filled out and ask your level of pressure (light, medium, hard), so I said medium hard. When the receptionist told my masseuse, he heard medium light, and my massage was actually uncomfortable to me- it was like a light rub. I finally spoke up after about 20 minutes (a mixture of not wanting to speak up and wanting to keep the area quiet), and my leg & foot massage was way better. I most likely will not return, as I just get weird vibes from it. I don't know if it's the dark behind the curtains vibe that makes me feel weird or what, but I just can't get comfortable in there. It's a cool concept, but maybe just not for me.

My husband and I booked the couples exfoliation massage package and paid almost $400. The massage…read moreitself was good, the exfoliation portion was extremely disappointing. The loofahs they used on us looked old, worn out, and were literally falling apart. They did not appear to be new, and they looked as though they had been used before. It honestly grossed me out because exfoliating tools should be clean and sanitary for every client. To make matters worse, the next day I developed body acne, which is something I never experience. While I can't say for certain what caused it, it happened immediately after the treatment and made me concerned about the hygiene of the exfoliation products that were used. For the amount we paid, I expected much higher sanitation standards. A spa should prioritize using fresh, hygienic exfoliation materials for every customer. I would recommend the massage itself, but I would avoid the exfoliation service unless they improve their hygiene practices.

This experience has been the ultimate in a massage experience. Cindy has the best hands i have…read moreexperienced in all of my 35 years of getting massages. I need to put her in my budget for life! You will not be disappointed. Great service with great prices.

Booked a quick massage for a "treat yourself" moment after a hard few days at work. I'm on my feet…read moreall day and my legs, ankles, feet all swell up like crazy because of it. I have all the at-home massagers you could possibly buy and they only help a little bit. I was hoping a human would be able to actually help with the swelling and boy did they ever! I actually couldn't believe how much she was able to de-puff me with just a short massage and thought I had kept my compression socks on for too long. I can see my actual ankles! Not just a swollen rectangle from my knee to the floor. Bless Rui, who really dug in and helped get everything moving. So thankful to have found this gem!

Our child goes to TKD in the same strip mall, so I sent my husband down to try a 30 min massage…read morewhile she was in class. He gets massages included with insurance. He liked the massage very much, but they were not set up to give receipts so that he can get reimbursed. Otherwise, it was a good massage!

The massage therapist couldn't speak a word of English which made it very difficult to tell her…read morewhat I needed her to work on and how much pressure, etc. The massage was a 4 on a scale of 1-10. She didn't even touch my arms but worked on my back almost the entire time which I didn't really need. She did the same things over and over. Price way too high for what she did.

The service is amazing. I loved it all the way through. The vibe made me so relaxed for my first…read moretime there

Service is excellent with friendly staff! Language barrier is there however it just takes a moment…read moreto communicate and when you do you get exactly what you want. A friendly and professional massage, 5 stars I always recommend here to my friends and family!

I have gone back here for a second time and my experience was amazing especially for the price as…read morewell. First time I had gotten cupping and it was very helpful. The next time, I got a massage with a Thai stretch added on and it was a very needed session. The location and place is clean and very well managed. You always leave with some water as a quick refreshment after a massage.This will be my regular go to.

I have been going here for years now and it's always pleasant & exactly what I need. My favorite…read morething is the hours and being able to get an appointment same day.

1-Star Review: Extremely Disrespectful Experience…read more I've been to Ruby Spa several times before and always had good experiences, but this recent visit was completely different. I brought my sister with me for her first time, and things went downhill quickly. When we arrived, the woman there greeted us warmly and said we were her first customers of the day. However, once we started discussing services, everything changed. She called someone for help and, while on the phone, used a derogatory name to refer to us -- not once, but twice. My sister and I were both shocked and offended. After that, she tried to upsell us from the $130 couples massage we wanted to a $180 service with no added value, speaking very quickly and trying to rush us into a decision. Then she said we'd need to pay $20 more each for the "girls who were coming," which made no sense since it sounded like a forced tip. When I questioned it, she suddenly acted confused and pretended not to understand me. At that point, I realized she was trying to hustle us out of more money. When I said I didn't want the service and asked for my money back, she actually refused to give it to me at first. I had to raise my voice and demand it before she finally let go of my money. I left feeling completely disrespected and uncomfortable. I've never experienced such unprofessional and rude behavior. I will never return to Ruby Spa again, and I do not recommend it to anyone.

The store is clean and tidy, and the staff are very friendly.The price is reasonable! The most…read moreimportant thing is that she is very professional! I want to give him a big thumbs up! I will come again.