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    Reichheld Ting Orthodontics

    4.3 (11 reviews)
    Closed 8:15 am - 5:00 pm

    Services - Reichheld Ting Orthodontics

    Orthodontics

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    Children's Dental Associates - Dr. Panasaya Buckley of Children's Dental Associates in Westford, MA

    Children's Dental Associates

    3.3(17 reviews)
    0.9 mi

    I didn't want to say anything, but we had 2 horrible experiences a few weeks ago at Childrens…read moreDental. I brought my two children and we were late. It wasn't our fault there was a ton of construction. Fine. Even though we live quite a distance away I decided to be compliant and come back another time. The next appointment there was some issue with the doctor that had to leave and they couldn't see us anyway! They said they called me, but I never got a message. So, I'm driving close to 40mins each way (my ex started them here) with my two little kids and no matter what we do we can't seem to get an appointment here!! I understand wanting to be on time, but when people are coming from a distance and need service, you must have your doctors available. And to not even let me know, the doctor wasn't there that's just not ok! I'm sorry these might be the best dentists in the world, but their office staff and professionalism stinks. We will not be back

    I would give this practice zero stars if that were possible on Yelp! I still can hardly believe…read morewhat happened. My daughter had been receiving her dental care for her entire life at this practice. She had been getting twice yearly routine check ups, plus all the extras that go with braces, retainers, etc. My daughter is 20 now, and she had an issue come up at a routine check up, which apparently needed to be addressed by an adult dentist. They told her that she had no cavities, everything looked great, and gave us the referral. When we went to see the new dentist, he took one look in her mouth and asked us what the plan was to deal with her cavities. Turns out she had TWELVE cavities!!!!!!!! You read that right--TWELVE!!!!!! After being told just two weeks prior that she had NO cavities! Further, when the new dentist showed me the pictures, even I, who am in no way a dental professional, could tell just from looking that there were several cavities! Even worse than this, was that when I called the dentist from Children's Dental to discuss how this could have possibly happened, she took no responsibility for her very obvious and egregious mistakes, and tried to tell me that the other dentist was just "reading the x-rays differently" from her, and that she was a conservative dentist who didn't like to fill cavities too early, because the fillings would need to be replaced? What?!?!? I might buy that with one or two cavities, but twelve? If we had had this information along the way, my daughter might have been able to take some corrective action, but we had been consistently told that she had no cavities and was doing a good job! The final, horrifying piece is that when I was discussing the treatment plan for all the cavities with the new dentist, he let slip that the dentist from Children's Dental had said, when they spoke by phone (at my request) "How could I have missed these?" A very, very good question. For years, I thought that my daughter was getting appropriate dental care, and I'm gobsmacked to discover that my assumptions were not correct. This practice let me and my daughter down in a pretty unforgiveable way, and then refused to take any responsibility or ownership.

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    Jay Decoteau, DMD - Dr. Jay M. Decoteau

    Jay Decoteau, DMD

    3.7(7 reviews)
    9.0 mi

    I have had two kids in braces there. Dr. Decoteau does quality work, but the hours there are…read moreextremely difficult for a working person, and if the patient needs more than a 20-minute appointment, you are forced to take the child out of school, because they "only handle longer appointments during the morning". Having a child who has difficulty in school, it is extremely counterproductive to take him out of school for an orthodontic appointment every time, not to mention what it does to my day; I end up having to take a half day off from work for every appointment, which is ridiculous. They sincerely need to come in to the current century and accommodate working, single mothers, or anyone else who works a normal work day. They also do not call with an appointment reminder. I don't think there is any doctor's office or dentist's office that I go to that doesn't give you a courtesy call to remind you of an appointment. They do not do this here. Overall, even though he's a talented doctor, his office policies are horrible and unaccommodating.

    I chose Dr. Decoteau as my orthodontist after visiting two other local offices for consultations…read more Having never had braces as a child, and with some cosmetic issues, as well as a couple alignment issues, I decided to pursue the possibilities of getting the dental look I wanted at the age of 69. I was completely happy with Dr. Decoteau and his staff from the onset to completion. It was absolutely the right office and orthodontist for me.

    Reichheld Ting Orthodontics - orthodontists - Updated May 2026

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