I bought a machine from Craig. He was wonderful to deal with; very kind, knowledgeable, and…read moreresponsive. We picked up our machine and were accidentally given one box to one model and one box to another model. Craig really went above and beyond to make it right by having the correct piece delivered to my home and professionally assembled by one of his employees (who was also very nice and pleasant). I've had the machine for over a month now and it's working great with no issues. Definitely recommend this company!

I got great customer service by Eric and great work done on my two ellipticals. One was a new Life…read moreFitness elliptical and one was a old model life fitness elliptical. I am very pleased at the way they work now! I got the work done by Daniel and he knows how to find the problem in your machine. He also knows how to fix your problem on your machine.

I've been hunting a quality recumbent exercise bike for sometime now. For my birthday my sweet…read morehusband did some research and found Johnson Fitness in Plano and off we went. On entry to the store we were met by the store manager, Robert Morgan. We enjoyed everything about this guy... He was so fun to talk to and so interesting while he helped us find the best solution in a recumbent bike for me. We picked the Hoist Lemond Trainer. I LOVE IT! We scheduled delivery in just a few days. Tim, our brilliant delivery technician ( gentle giant ),arrived on time and got us all set up in no time! I got my first session in that same day! Again, I LOVE IT! Only one tiny hiccup I couldn't figure out why the heart rate wasn't coming on. I called Robert, our store manager, he took time out of his Saturday to swing by to show us where the wire in back of seat had simply unplugged. We were so grateful for Robert and Tim for their help and the integrity of their work. Highly recommend and will do business with them again.

From the owner: home fitness, treadmills, ellipticals, rowers, home gyms, massageread more

They did not pay me my first week of work . Managers just sit on their ass drinking beer . Nothing…read morebut cigarette smokers . Machines are not worked on right at job sites

First class experience! Every touch point throughout my buying experience was as promised. From…read moreobtaining the initial quote to receiving shipping instructions - constant clear communication! Exceeded my expectations! A satisfied repeat customer.

Starting off with, this location is permanently closed and is now a hot tub seller…read more But I bought a treadmill there in 2021 and bought a 5-year warranty. The phone number they gave me to FitCorp is no longer in service. Wondering if anyone out there has also purchased a service warranty from this now-defunct company and knows how I can get in touch with the service provider, if they even still exist?

No stars! RIPOFF!! They bought our used treadmill (which we originally bought from them new…read moreseveral years ago) and an elliptical in December. When they picked it up the delivery guy said he didn't have a check but they would mail us one. Several weeks later, after several unreturned calls, find out they had gone out of business, then in bankruptcy. Any outlet location we go to or call, doors are locked and calls go to voicemail. They were supposedly bought by Johnson Equipment. Went by there today and the location has a for lease sign and there's nothing but a desk inside. I guess you only need a desk and phone to steal. See attached photos.

TRUE screwed up and wound up shipping two treadmills to me from two different distributors. They…read morewent ostrich on me and while acknowledging their error did nothing to remedy it. Busybody took care of the error by buying the extra treadmill and reselling it themselves. Thumbs down on True and their field manager for going full ostrich after their admitted mistake. Thumbs up for Busybody for correcting the problem.

I purchased a $4,000.00 tread mill and called to get status on Tuesday of last week. Jarod 'the…read moremanager' never called me back. Now, it's Saturday and I called and he still can't give me a status and was very rude. These people need a stern lesson in customer service. As the previous review said...Once the have your money, your on your own.

This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Imagine a sporting goods store with a Ferris wheel inside. Then, there is a glass aquarium that…read moresurrounds you with live fish swimming around. Next, there is a beef jerky bar and a bowling alley...This is eye candy for the consumer. The store has almost any sporting goods you can think of from golf to soccer. Then, you have found Scheels. Service was good. Although, we didn't buy anything we were offered help several times. The prices were high, but the quality of the sporting equipment and clothing was very well made. I definitely look forward to coming back to Scheels and spending more time shopping around.

Josh was so amazing and helpful, he helped us find the right bat and even got it rewrapped for us…read more We found everything we needed for baseball and football season at a fraction of the cost at academy!

I thought as popular as pickle ball is, they would have some items for getting started. Nothing of…read morethe sort.