This is the best bank and branch that I have ever banked with! They offer free checking, no monthly…read morefees yay. No, NSF fees and advance pay if you have direct deposit! From the moment we walk in everyone was welcoming and helpful. Jenny the branch banker was professional, personable, and addressed all of our questions and concerns. I highly recommend Fifth Third bank and if you are in the area the Anderson branch.

The following is an email I just sent to the Region Manager of Fifth Third after my experience this…read moremorning. ---------------------------------- I wanted to take a minute to explain to you that the way the branch manager at the Andserson location failed to handle a situation just lost your bank a customer. Forgive me if any of this comes across as rude, but I'm not happy right now. Background: I wrote my wife a check for $3100 and had her go to cash it, so she could get the money in her (Suntrust) account right away. I was making breakfast for the kids. She went to the Anderson location, and they told her they wanted a $25 fee because she's not a 53 account holder. She called me, upset, and explained the situation. I've never heard of such a thing before; charging a fee to cash a valid check to the person to whom it was written. She put the manager, Andres Rojas, on the phone, and he explained that they wanted $25 to cash the check for her. I told him that I run several hundred thousand dollars a year through my accounts with 53, and if he wanted to lose me as a customer to insist on this $25 fee. I told him to make his decision and hung up, figuring he'd come to the correct (for the bank and the customer) conclusion. I'm accustomed to bank personnel favoring good customer service over pissing a customer off. Nope. My wife called me back after a few minutes, and told me they were insisting on this $25. So now I had to quit cooking the breakfast, drag the kids into the car, and haul them down to the bank. Where I then withdrew all the money from that account (I have three) and promptly closed it. I have two other accounts, and once all the transactions settle down with them, I will be closing them as well and moving to a different bank. I do understand that banks have to make their money, and have different ways to do this. I also understand that whatever bank I move to may have a similar (nonsense to me) policy about cashing checks. That's not the point. The point is the customer service sucks. Your branch manager could have easily given a shit about keeping a fifteen-year customer. But no. He haaaaad to have that $25 fee (which was never going to happen), and now your bank will have neither the $25 or the customer, but instead a disgruntled ex-customer. When I went in to the branch and closed the account the manager was coldly indifferent to the matter. I explained that he just lost a customer, and there was neither an apology nor any effort whatsoever to salvage the situation and retain me as a customer. None. He couldn't possibly have cared less. He wasn't rude in any way - just very matter-of-fact about the whole thing, without a single drop of "Your business matters to me and I would like to see how we can make things right." Cold. Disinterested. This is a shame too, as I have had excellent customer service before. A few years back the branch manager at Island Estates went out of his way to help me open up my business account. He made it as easy as possible, and I was quite impressed at the time the way he'd handled the whole thing. That had left a very good impression with me and I was very happy. Today's experience, however, has left a bad taste in my mouth. Now I have to open new accounts, let them mature, connect my paypal account, the whole ordeal. But at this point I am willing to go through that. Before I do I will take some time and find a bank that has a good track record of customer service. I will also be posting this as a review on yelp, word for word.

Hard to find so just call! Service was top notch! Exchanged $$$ for my friend's trip. She…read moreexplained everything, helped to get a reasonable amount for the places she was going. Told us to come back if we had money left over. (Told us to have fun and walked us out) very professional and personable!

Trax and the branch manager , Jim , were great handling my son as a first time car buyer. Whole…read moreprocess was very thoughtful and well coordinated. I had financed a car years ago at the same location and it's good to see the customer service experience is still top notch .

My wife and I used the Riverview H&R Block. Everything went excellent. The receptionist Sue…read moreWederman was professional the lobby is neat and orderly. we used a 40 year experienced tax agent. Our tax agent Sandra was excellent she explained the entire processed she was thorough on our tax forks . I will use this office again

We visited the Riverview Oaks office of H&R Block on March 20th. The office was very neat and…read moreclean. We were greeted promptly and were taken in before our scheduled time. Sandra Coe has been doing our taxes for many years now. She is very careful and always asks many questions. Sandra explains everything as she goes along. We have never had any issues. If you are looking for the right person for your taxes...Sandra Coe is the one..

My husband and I were thoroughly pleased with the customer care and knowledge/expertise of the…read morestaff, the Banker, Ollie, and the Manager, Shawn. We all have busy lives which they made so much easier. We recommend them. Kudos!

Seven years of 5 star service when I was suddenly and without warning stabbed in the rear end. I…read moreopened accounts with OZK which was Community Bank, then C1, then Bank of the Ozarks then OZK as they promised to provide 2nd day funding on my business checks. Sometimes the tellers had to confirm, but I did sit down with past managers receiving praise for my stellar record and absolute assurance that 2nd day fund availability would never be an issue....until 2 weeks ago. They didn't say they changed their minds, They had no reason whatsoever. They simply handed me a receipt with a 7 business day hold on the majority of the amount of the check. I was livid. I spoke with Debbie Moore, the manager, and again I received rave reviews of my money practices and behavior. She wanted to work with me. She offered to take me to lunch. There was nothing to work with and I did not need lunch. All I needed was what I had for the seven recent years. What changed? Her answer was that nothing changed. Screw me then try to tell me I imagined it. Accounts closed and moved.

Always make an appointment here...you can easily make one online and then you mobile check-in…read more Unfortunately they do usually run a bit behind, but you won't be there for hours. 4 stars really because the staff all see to really dislike their jobs. They're nice enough and I can only imagine what they have to deal with all day. But they just aren't super pleasant. But the facility is clean and efficient, as long as you make an appointment.

It takes a lot for me to write a review. I was just beating myself up for getting to the tax…read morecollectors office after it opened. I would've typically came in 30 minutes before because I know that this process takes a long time. I needed to get my drivers license renewed and from when I walked in at 9 AM to when I walked out at 9:50 AM the process was so efficient (I was expecting to be here all or half a day without an appointment). The facility was very clean. They even had remote workers at the kiosks working and the technology that they used to have her verify my residency and make payment while being virtual was seamless. 10 out of 10 experience. I will drive farther just to come to this DMV.

Quería dejar esta reseña porque tuvimos muy buena experiencia con Melina Duarte. Ella habla espanol…read moree Ingles. Ella nos ayudó con el seguro del vehículo y desde el primer momento fue muy atenta, clara y organizada. Todo lo explicó de una forma sencilla, sin enredos, y se tomó el tiempo de revisar bien cada detalle para ofrecernos la mejor opción. Además, fue muy rápida en todo el proceso, lo cual se agradece muchísimo. Se nota que le importa hacer bien su trabajo y cuidar a sus clientes. La recomendamos sin duda. Gracias, Melina.

Best office ever! Great rates, and agents with well over 50 yrs combined experience. Under new…read moremanagement too, and it's been serving Plant City and Floridians for at least a decade helping people with the best rates out there. Outstanding customer service too!