The Navy Federal Credit Union Team,…read more I hope this message finds you well. I want to take a moment to express my deepest gratitude for the incredible customer service I received at your branch located at 301 Riverview, Florida. From the very first interaction, your professionalism and genuine care were evident. Gisselle, your ability to navigate my concerns with such expertise and understanding truly made a difference. You took the time to listen to my needs, answering every question with patience and clarity. Your attention to detail and commitment to ensuring my satisfaction made me feel valued as a member of Navy Federal. I also want to extend my appreciation to the entire customer service team at your branch. The collaborative environment and the support I witnessed among staff members further highlight the culture of excellence at Navy Federal. Each interaction with team members was marked by warmth and a willingness to assist, which made my experience not only easy but enjoyable. Thank you once again for going above and beyond in providing exceptional service. It is rare to encounter such dedication and professionalism, and I feel fortunate to be a member of an institution that prioritizes its members' needs so highly. for excellent customer service experience in the best product Navy Federal is a place to go to.

Terrible experience at Navy Federal, tried to withdraw money and the ATM broke down and it went…read morethrough my app but didnt give me the cash, had to wait 2 hours and got with a service member and then they told me I had to wait 10 business days for their mess up, ridiculous.

I only use the commercial window/drive up lane, staff is attentive and cooperative even with our…read morecrazy OCD deposits ;)

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What's that smell?…read more Customer in line ahead of me, puffing on her vape in the building. Teller Viviana, pointed out to that customer that there was no smoking in the building. She speaks loud enough for everyone in line to hear. Customer completes her transaction. I am called to approach. I hand Viviana my cash and say I would like to make a deposit, as I do every payday. Viviana says out loud that my cash has an odor and she has the right to refuse my deposit. The teller next to her, looks over and agrees with Viviana on this policy. Clearly no privacy and embarrassing. I ask her what is the odor? She repeats herself that she has the right to refuse and that it could be unsafe for another customer. Starts to hand the money back to me and then says that she can make an exception "this time". I tell her that I've never heard of such a thing and I've been a customer for over 20 years. She sternly repeats her policy but cannot tell me what she smells. I immediately left the bank but once home I called the branch manager, Melanie. She claimed that if the money is damaged, wet, has scent of being in a fire, etc it can be rejected. It came from Truist bank to Suncoast Schools in Riverview. It had none of these things wrong with it. I am a senior citizen, not involved in illegal activities, yet I was treated like a criminal. I care for children and I work hard for the money that I receive. I am articulate, well dressed and a very clean individual. I have never been so insulted. Viviana's nose must be highly sensitive. Could the lingering odor have been that customer she asked not to puff her vape in the building? If Viviana makes an exception "this time", what happens next payday when she smells my cash? There are a plethora of banks down the street that will hold my money for me, without insult. My complaint is mainly about how poor the customer service was today. The situation is quite comical but there was no kindness to the transaction whatsoever. Where is the customer service? Where is the training? I did not feel welcome in my own bank. Awaiting a callback from the branch manager, on said "odor". If there is a problem with the smell of my money, I guess it's time to switch banks.

I have been with Suncoast since 2005 and never have I had so many problems until this summer. It's…read moreone thing after another. In July they kept locking my card and this morning I went to log in to pay some bills and I am restricted. Called and was told I needed to change my password only for it to lock again. After speaking with a third person she stated account restriction had to be lifted by a department that's off on weekends. So why are y'all having me change my password if you knew this. I'm getting fed up with them guess I'll be moving banking soon.

Never been to this branch before, and the teller and manager who sat up at teller window were both…read moreawesome! Customer service is hard to find period and they were both very kind and accommodating. I had 30+ individual deposits for a business and they helped me and insisted they do it all right then! Awesome folks there! Busy branch as well!

Very very very slow. You would think they would have more than one teller on a Friday...everyone's…read morepayday....

Pulled into the drive thru window like I do every month and request a money order, as usual they…read moresomehow think I want cash, I return cash and say I needed a money order. She gives me my money order and then accused me of stealing $200 from the cash I never asked for. When I go inside to find out her name (Janet) she says "oh I found it" Yeah don't go here, this bank literally scams you and accuses you of stealing. I think they are officially worse THAN Bank of America. Will definitely be closing my account with them. Imagine a banker who can't count money and accuses customers of stealing. I do not recommend this bank at all and Janet should be fired since she is incapable of counting. Unprofessional and stupid people work here.

The staff here is always super friendly i've never had a better banking experience. Always making…read moresure your taken care of and if I ever need help they are more than willing to help me figure it out! Thank you

Trax and the branch manager , Jim , were great handling my son as a first time car buyer. Whole…read moreprocess was very thoughtful and well coordinated. I had financed a car years ago at the same location and it's good to see the customer service experience is still top notch .

This bank is the worst Chase bank I've ever been too. They are rude and very unfriendly If I had…read morethis as my only Chase bank I'd switch to another bank very quickly. Stay away from this one at all costs.

I've had Chase since I was 18 years old, I never had any issues. I have savings/checking account.read more

It's hidden bank. Small, no parking unless you have to do street and pay for it's bank itself is…read morenice and staff are nice and helpful. They do have ATM machine if bank is closed. Careful to park in the street and not pay you'll def get a ticket. I will return here and recommend this branch to others

This bank offers the best customer service EVER in the heart of downtown. You won't be disappointed…read moreto frequent Chase bank at this location.

The mobile app crashes every day for hours at a time - leaving customers unable to view their…read morebalance or do ANYTHING related to purchasing/banking/withdrawals/etc. Today, the app has been down for over 48 hours. I'm closing my account and reporting them to the BBB.

Sat In the lobby for 20 minutes to over hear conversations not related to banking and all I know…read morewanted to do was open an account. Can't even give my business away. Think it was just this branch, I hope. I'll give Suntrust one more shot somewhere else.

I've found my drink for the summer, it's a verve nitro with soy milk. Delicious, low calorie with a…read moresplash of protein. The people who work here are always exceptionally friendly. We usually come right when they open at 9 AM on Sunday so there's never a long line. But even while we're there never seems to have a super long line. Inside is very clean and spacious. This looks like a great place to work. As always bring one of your Capital One card so you can get half off. There is a parking garage that has a pedestrian exit right next to this café, so if you want the closest parking garage use the one that is by Sesame and make sure you exit on the side that's closest to the Hyde Park interior.

I walked into the Capital One Café expecting a bank with coffee, but honestly... it might just be a…read morecoffee shop that happens to do banking on the side. And I'm not mad about it. First off, the Ambassadors are way friendlier than any bank staff I've ever met. They actually smile while explaining things like credit card payments and mobile deposits--wild. The ATMs are fee-free if you've got a Capital One checking account, which is great because nothing kills the vibe like paying $4.25 just to get your own money. Here? No such betrayal. The coffee? Delicious. They use Verve Coffee Roasters, which basically tastes like someone whispered "productivity" over a cup of sunshine. Plus, 50% off handcrafted drinks when you pay with a Capital One or Discover card--which means I'm now financially obligated to buy lattes forever. And the Wi-Fi is free, fast, and perfect for pretending to work. There's plenty of comfy seating, whether you're studying, working, avoiding your responsibilities, or all three. They even offer free financial workshops--because apparently this place wants you caffeinated and financially responsible. If all banks were like this, I'd actually look forward to running errands. 10/10 would deposit checks and sip cold brew again.