The Navy Federal Credit Union Team,…read more I hope this message finds you well. I want to take a moment to express my deepest gratitude for the incredible customer service I received at your branch located at 301 Riverview, Florida. From the very first interaction, your professionalism and genuine care were evident. Gisselle, your ability to navigate my concerns with such expertise and understanding truly made a difference. You took the time to listen to my needs, answering every question with patience and clarity. Your attention to detail and commitment to ensuring my satisfaction made me feel valued as a member of Navy Federal. I also want to extend my appreciation to the entire customer service team at your branch. The collaborative environment and the support I witnessed among staff members further highlight the culture of excellence at Navy Federal. Each interaction with team members was marked by warmth and a willingness to assist, which made my experience not only easy but enjoyable. Thank you once again for going above and beyond in providing exceptional service. It is rare to encounter such dedication and professionalism, and I feel fortunate to be a member of an institution that prioritizes its members' needs so highly. for excellent customer service experience in the best product Navy Federal is a place to go to.

They closed my account with no explanation or contacting me to help keep my account open, even…read morethough I deposited money twice a month for many years. Now I have to hunt for my money. So it doesn't matter who you are your money isn't safe anywhere

I only use the commercial window/drive up lane, staff is attentive and cooperative even with our…read morecrazy OCD deposits ;)

From the owner: Looking for a bank in Sun City Center, FL? The Sun City Center branch is located at the…read moreintersection of Highway 310 and Sun City Boulevard, near Publix Super Market in Hillsborough County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 349 branches and 376 ATMs throughout FL providing a full range of personal deposits, loans and credit lines, business banking services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer. So virtually anywhere you go in FL, we can offer solutions for your financial needs.

December 17, 2025 I went to Suncoast to take out the MRD of my IRA…read more Part of the money I wanted to go to the Money Market and part as a charitable contribution to my church. I gave the required letter from my church and the gentleman filled out the forms for both distributions. In February of 2026 I discovered the church had not received my contribution. Went back to Suncoast to see what had happened and how it could be corrected. Was told the gentleman had neglected to have me sign the charitable contribution form. No one had called to tell me about the mistake. They said they sent a doc. you sign ...... I did not receive it. They could not help me. After many back and forth with Suncoast I have lost $2,100.00 real dollars!! I could not take the charitable contribution off on my taxes. The IRS has penalized me 25% because I had not taken out the total required distribution. $2,100.00 of my money is gone because they were not courteous enough to call.

What's that smell?…read more Customer in line ahead of me, puffing on her vape in the building. Teller Viviana, pointed out to that customer that there was no smoking in the building. She speaks loud enough for everyone in line to hear. Customer completes her transaction. I am called to approach. I hand Viviana my cash and say I would like to make a deposit, as I do every payday. Viviana says out loud that my cash has an odor and she has the right to refuse my deposit. The teller next to her, looks over and agrees with Viviana on this policy. Clearly no privacy and embarrassing. I ask her what is the odor? She repeats herself that she has the right to refuse and that it could be unsafe for another customer. Starts to hand the money back to me and then says that she can make an exception "this time". I tell her that I've never heard of such a thing and I've been a customer for over 20 years. She sternly repeats her policy but cannot tell me what she smells. I immediately left the bank but once home I called the branch manager, Melanie. She claimed that if the money is damaged, wet, has scent of being in a fire, etc it can be rejected. It came from Truist bank to Suncoast Schools in Riverview. It had none of these things wrong with it. I am a senior citizen, not involved in illegal activities, yet I was treated like a criminal. I care for children and I work hard for the money that I receive. I am articulate, well dressed and a very clean individual. I have never been so insulted. Viviana's nose must be highly sensitive. Could the lingering odor have been that customer she asked not to puff her vape in the building? If Viviana makes an exception "this time", what happens next payday when she smells my cash? There are a plethora of banks down the street that will hold my money for me, without insult. My complaint is mainly about how poor the customer service was today. The situation is quite comical but there was no kindness to the transaction whatsoever. Where is the customer service? Where is the training? I did not feel welcome in my own bank. Awaiting a callback from the branch manager, on said "odor". If there is a problem with the smell of my money, I guess it's time to switch banks.

Never been to this branch before, and the teller and manager who sat up at teller window were both…read moreawesome! Customer service is hard to find period and they were both very kind and accommodating. I had 30+ individual deposits for a business and they helped me and insisted they do it all right then! Awesome folks there! Busy branch as well!

Very very very slow. You would think they would have more than one teller on a Friday...everyone's…read morepayday....

Pulled into the drive thru window like I do every month and request a money order, as usual they…read moresomehow think I want cash, I return cash and say I needed a money order. She gives me my money order and then accused me of stealing $200 from the cash I never asked for. When I go inside to find out her name (Janet) she says "oh I found it" Yeah don't go here, this bank literally scams you and accuses you of stealing. I think they are officially worse THAN Bank of America. Will definitely be closing my account with them. Imagine a banker who can't count money and accuses customers of stealing. I do not recommend this bank at all and Janet should be fired since she is incapable of counting. Unprofessional and stupid people work here.

The staff here is always super friendly i've never had a better banking experience. Always making…read moresure your taken care of and if I ever need help they are more than willing to help me figure it out! Thank you

Trax and the branch manager , Jim , were great handling my son as a first time car buyer. Whole…read moreprocess was very thoughtful and well coordinated. I had financed a car years ago at the same location and it's good to see the customer service experience is still top notch .

I love Theresa! She is always so pleasant when I walk in the door, reocgnizes me every time, and…read moreknows just how to help me manage my finances! Would give 6 stars for her alone!!

It's hidden bank. Small, no parking unless you have to do street and pay for it's bank itself is…read morenice and staff are nice and helpful. They do have ATM machine if bank is closed. Careful to park in the street and not pay you'll def get a ticket. I will return here and recommend this branch to others

This bank offers the best customer service EVER in the heart of downtown. You won't be disappointed…read moreto frequent Chase bank at this location.

The mobile app crashes every day for hours at a time - leaving customers unable to view their…read morebalance or do ANYTHING related to purchasing/banking/withdrawals/etc. Today, the app has been down for over 48 hours. I'm closing my account and reporting them to the BBB.

Sat In the lobby for 20 minutes to over hear conversations not related to banking and all I know…read morewanted to do was open an account. Can't even give my business away. Think it was just this branch, I hope. I'll give Suntrust one more shot somewhere else.

Capital One Café…read more Bring a sweater... and your mom with all her financial questions. Let the employees do the heavy lifting and repeat themselves 14 times with a smile instead of you having to. Honestly, it may even keep you in the will. Pro tip: the shelf items are not discounted, but made-to-order drinks are 50% off for cardholders. My mom ordered 2 coffees, a latte, and a pastry to share (some pastries are huge) for the three of us and it was only $10.50. In this economy? Practically a public service. I could sit there all day working or just hanging out. Celebration, Florida desperately needs one because Starbucks is looking a very weak after this experience. They serve Verve Coffee from California -- a roaster that actually knows its way around coffee beans. Smooth, strong, and doesn't taste like it's been sitting on a burner since 7 a.m.

I've found my drink for the summer, it's a verve nitro with soy milk. Delicious, low calorie with a…read moresplash of protein. The people who work here are always exceptionally friendly. We usually come right when they open at 9 AM on Sunday so there's never a long line. But even while we're there never seems to have a super long line. Inside is very clean and spacious. This looks like a great place to work. As always bring one of your Capital One card so you can get half off. There is a parking garage that has a pedestrian exit right next to this café, so if you want the closest parking garage use the one that is by Sesame and make sure you exit on the side that's closest to the Hyde Park interior.