Excellent Bank. Excellent service. Excellent location. Best rates for several years.read more

I am a reasonably new customer to Suncoast. I recently liquidated some personal assets and…read moredeposited the check into my Saving account. I had no problem with the week hold on the check, however when I attempted to wire funds into my USAA account, I was not in any way supported. After going through the ponderous call-in to the general number, I finally got to the Wire department, which you cannot get to directly, you MUST be routed there by the "Customer Service" operator. By the way Customer Service seems more an oxymoron than a fact. I any case, I asked to send a wire transfer to a domestic bank and was told that I MUST contact the bank directly and obtain their procedures. Strange I thought, but I did as asked. It took me only 5 minutes to get the directions: Need exotic information: name and address of the bank, phone number, Routing number, account number for the deposit, then my name and address. I already had all of this information since this is not my first wire transfer, but that is not the point. I then had to call back Suncoast....Over a 15 minute wait later, I got to speak to a "Customer Service" rep who, when I complained about the wait, told me that I had to understand that they were very busy and tonally, told me to stop complaining. She transferred me to the wire transfer department where I held for another 5 minutes then hung up. I have left 3 messages with the CU, and understanding that they were sent Friday afternoon, am still waiting for the messages to be read and, dare I hope, responded to. My experience is that the facility people are very nice and seems competent and well trained, but the telephone staff are rude and ill trained. I am 95% ready to remove my funds and deposit them in a more user friendly bank/CU. Terrible.

I only use the commercial window/drive up lane, staff is attentive and cooperative even with our…read morecrazy OCD deposits ;)

From the owner: Looking for a bank in Sun City Center, FL? The Sun City Center branch is located at the…read moreintersection of Highway 310 and Sun City Boulevard, near Publix Super Market in Hillsborough County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 349 branches and 376 ATMs throughout FL providing a full range of personal deposits, loans and credit lines, business banking services, insurance, investment products and more. You can also take advantage of Regions services without an account, such as check cashing and/or Western Union money transfer. So virtually anywhere you go in FL, we can offer solutions for your financial needs.

The customer service at the main front desk was nothing short of AMAZING! The two nicest girls…read morehelped me and made my day better! Highly recommend this bank! 1/16

I had 2 $500 money orders that I purchased from Western Union for a deposit on a home site. The…read moredeal did not go thru so I picked up the money orders & brought them to Western Union to have them switched out & put in my name. I thought this would be easier to deposit them into my account. Well it's against Western Union's policy to do that. They recommended I bring them to my bank. So I did. It is not something that any bank would do ! I explained the situation to Nancy (teller) who told me it couldn't be done. But with her quick thinking, she brought it to her manager, Jason's attention. After several phone calls, Jason gave me the options. None of which I liked ! After looking at my account & seeing that I have been a customer for a long time, he allowed me to sign the money orders & have them deposited ! Great job Jason & Nancy ! I appreciate your attention & kindness in this desperate situation ! Thank you !

This bank has been hard to deal with. They don't seem to want people to come inside the bank and…read morestrive to keep you outside at the ATM. There is no drive through service, and strangely, I went to the location today (3:00 PM on a Monday), and the lobby was closed (even though the sign said hours were until 4:00PM). I needed to make a large deposit...Time to find another bank

No more drive-thru teller windows means you'll be forced to go inside this tiny lobby. Don't worry…read morethough, a BofA Customer Care Specialist(tm) will greet you, ask you how your day is going, then inquire as to your visit today. When you tell her "I need to make a deposit," she'll helpfully inform you that you have to go to a teller! THANKS! I HAD NO IDEA I WAS SUPPOSED TO DO THAT. I was just standing in this teller line on a Friday morning because I literally have nothing better to do with my life. Also, don't compliment my kid. You're making her self-absorbed. That faux-helpful customer service "we care" garbage is a serious peeve of mine. If you can't help me, stop talking to me. Nobody likes going to the bank anyway, why would anyone think it's a good idea to exacerbate this by letting me know it'll be just a minute? I'm second in line, I know I have to wait a little longer. Also, I hear Bank of America has been in the news lately for some nefarious mortgage things, so there's that as well. At least their ATMs are everywhere.

Horrible.. went in for a wire transfer the ladies with curled hair literally said she couldn't help…read moreme because they only have one person doing wire transfer. Amazing..

Usually BOA has good service no matter where I go. I am out of state and came here to make a quick…read moredeposit. Over 15 people in line, one person working the counter. There were plenty of other staff around but no one could work the counter. No one greeted anyone as they came in. I guess I would recommend a different branch or the Wells Fargo next door lol. I will never come back to this location.

Very poor customer service. Went in for a simple change that would take 2 minutes to be told we…read moremust have an appointment. Good thing I flew in just to assist my 85 year old parents in making this change. The account is being closed. I'm not surprised at the low rating for this branch.

Their help with banking help is outstanding! I have been a customer since the 70's…read more Friendly gracious service, always. They have pulled the occasional rabbit out of a hat! Thank you for being my favorite bank, ever!

Manager was awesome, Mr Macintosh was a chill professional banked that helped me open my accountread more

Question? Why can't…read moreCHASE find customer service people who are actually SERVICE ORIENTED? I said I need to do a wire transfer and she says with attitude BTW "have a seat and we'll see what we can do. It will be a bit of a wait." Why can't CHASE hire people without attitude and workers who make their customers feel appreciated?

We had such a pleasant initial visit to this branch! Tracey, the branch manager and Moe, her second…read morein command, were especially welcoming and helpful. We returned a few days later to meet with Chase and JPM experts and were very pleased with the level of service and courtesy extended to us. Thank you so much!

Chase is always so reliable it's such a relief! The staff is great at this location but Moe is the…read morebest. He was so patient and helpful solving many of my issues within minutes. Stress free banking is essential and they nailed it! Get this branch new computers, they deserve it!!!

Very friendly and patient staff who spent as much time with me as I wanted. I assure you that I had…read moremany many questions for them! Best CD rates with generous and easy terms. Time will tell if they continue to earn this rating but so far so good.

Worst customer service EVER. Should have read the reviews before I even attempted to use them. not…read moreat all handicapped friendly. Refused to allow you to talk to a supervisor. Quite frankly representative i spoke with could have cared less if I took my money elsewhere.