Best place in Murfreesboro to help you with your financing and banking needs!! Very friendly staff,…read morealways friendly, always super helpful!!!

We visited Heritage South yesterday and worked with Tresney. She was efficient, knowledgeable and…read morehelpful. She spent some time chatting with us and we had a great time taking care of our business....the most fun we've ever had at a credit union. I'm looking forward to working with Heritage South in the future.

The best team. So easy to deal with everyone. So glad I joined. Very respectful and good…read morecommunication.

Great service & staff is courteous & efficient. Offers incentives for new memberships.read more

First of all they need to be open on Saturday they're no other bank! Shake it the 1-800 number is a…read morejoke you can't get through and it's a nightmare and they need to fix it!! Good luck on switching over and keeping your customers.​​

Great knowledgeable people--very transparent and you never have to guess or worry!…read moreIf you have been running your own business for a while and looking for a great place to invest your time and money--these are the folks to see.............................

Best bank ever! Sharon is great and has perfect customer service. I've had a couple of problems…read morein the past and she has taken care of the problem the same day. Pinnacle also adds money to your account as soon as your deposit is made

Great bank with the personal touch. Change machine (no fee!). No- fee cashiers checks. Very easy to…read moredo business here, where they greet you by name. We banked here for several years but needed a bank with more convenient locations.

Wanda Drake at Fifth Third Bank on Old Fort Parkway is exemplary! And, fortunately she is training…read moreothers who are now learning the ropes from the best. Wanda knows her stuff in all respects, customer service, and every banking concern to all generations of customers. I always walk out of Fifth Third, knowing more about my personal banking options. She is razor sharp, attentive, helpful, patient, and kind. I have banked at Fifth Third for years and know many fine people there, none finer than Wanda Drake. I'm 75 years old and she immediately makes the anxiety drain out of me if I am confused about anything. She is pure gold and I hope Fifth Third corporate appreciates even half as much as I do. Thank you Wanda!!!!!

Thank you Amir!!! You are tenacious! There isn't a banking problem that Amir can't solve. He sticks…read morewith it until all problems, large and small, are resolved! I love fifth Third Bank because they hire smart, professional, helpful people who know the meaning of customer service! Thank you Amir!!! Margaret

Bad customer service! I went to the ATM on a Saturday to withdraw money. The money did not give me…read moremy money but my account showed that it did. When I asked for assistance on the screen the operator told me I had to go in. The assistant manager told me that I needed to fill out a form to get my money back and if I needed money that I would need to make another withdraw. I was also told that basically it's a machine. There was no apology for my inconvenience and I'm just glad that I had money but what if I didn't???

I have been a member for over 3 decades and could not be more disappointed in the decisions,…read moreservice (or lack there of), issues, etc. as I am now. I see why their ratings are so low. There is very little human communication or service provided. When you call their number, you get the typical selection with no option to speak to a specific branch or to speak to a human. Some of the branches have no face to face with a teller. I could go on and on with my recent experience, but suffice to say, they have gotten way 'too big for their britches' and OBVIOUSLY do not listen to their membership or they wouldn't have such a low rating.

I have never had a bad experience with this branch. Every time I had an issue that needed…read moreattention it's be resolved immediately. Tony and Mike have always been there to help.

They seem to change tellers and managers frequently. Couldn't develop a relationship with anyone…read more We switched banks.

Always helpful and refers out if necessary. Spoke with greeters then waited for officer and…read morequestions were answered b

Wow, what a change a year makes!…read more The bank has added a drive-thru ATM machine and a lot of bright floodlights. It is as light as day in the middle of the night now and I feel a heckuva lot safer going there (at night). And the ATM machines are nice, shiny and new, and best of all - fast!