My 17 year old son and I came and started his first checking and savings account at this branch…read more Cynthia Barnes-Malone helped us and was the friendliest bank consultant I've ever encountered. She helped him decide on his best options and we both really appreciated her help and patience. Very friendly staff at this branch! We are both glad that we have chosen this branch and and Regions for our banking.

I personally think they are great ! Good service friendly staff , Always helpfulll especially with…read moreseniors . I have seen the staff open and hold the door for seniors that are struggling to open the heavy doors . They are always pleasent and heldull .

Got paid from my job on May 24th My husband deposited my check . They say, over $6000 my funds…read morewill not be available at that bank until June 5th. . This situation has been a real nightmare..

Walked in with a fifth third check from an estate account still fifth third bank estate account…read morecheck for 182,000. Ask the teller if they could give me parking in cash and part in a cashiers check she said no I said can you cash it? She said if we had that much money I said do you have that much money she said no I asked to see a manager. She said there's no manager here I said so there's nothing that you can do for me even though this is 1/ fifth third check she said if it's an estate check, it needs to be deposited into the estate account. I said the estate was just closed today. I'm here to cash my portion of the estate. This is 1/ fifth third check. I want half in cash half in the cashiers check she said even if we had that much money I wouldn't do that for you because we don't split it like that so I told her her attitude sucks and she said yours is not much better and I walked out. I don't know anything about banking. I'm not a maker, but I bet that if she would have asked me if I wanted to become a member and deposit the check that they could've given me some money and the rest would've taken a few days to clear I would've been OK with that however, I never was offered anything but attitude and told there was nothing that they could do for me. Thanks, Chelsea.

7 people in line and one teller just walks away. What's the Point of having a greeter if you don't…read morehave any tellers? Then the greeter goes to sit in one of the bankers offices and chit chat while the customers wait 15-20 mins for a simple transaction. Poor management of staff, customers should be number 1 priority. They get 2 stars instead of 1 because they a seemingly Friendly if not actually caring.

It's your average bank office. Not much to say. Clean and professional. Staff is friendly and…read moresmiles. Easy to access from highway and has ample drive through space. Two drive through ATMs no walk up ATM though.

Great bank, but if you're short on time, be sure to make an appointment for services like a opening…read morea security deposit box or notary. We've been customers for over 13 years, and I have to say this location has professional staff and excellent customer service. However, the lines can be very long, especially on Fridays. Fortunately, most services can now be done online or at the ATM.

What a terrible bank. They have completely disabled all drive through banking to indirectly force…read moreyou to serve yourself. If you need them to serve you, you have to go inside and wait in line for probably 15- 20 min on average. They also only have 1-2 tellers working the desk just to make this problem worse. But they don't care. Also, I went today and they were just randomly closed for no reason. They didn't say why on the sign they put on the door. What a waste of gas and time that was. I definitely recommend banking elsewhere.

Strictly drive through, which would be perfect if the employees didn't get irritated when they get…read morebusy. I bring in deposits for a company so sometimes I have more than one(but never more than three) transactions at one time. I mistakenly brought some during lunch time and I received so much backlash from another customer(yelling through her window) and then the lady who worked there agreed with her then came at me when I told her "I didn't realize It was an issue for me to bring more than one thing at a time". I have to go here for work but I dread it every time and will never go here for personal business.

I am pretty livid right now. I went to deposit money today at 11am and it was a lot and the machine…read moreate it and shut down with no confirmation. If I go in tomorrow and they deny that this happened and don't give me my money there will be a lawsuit

For me to take time out of running my business to make a review, is very serious. I keep having…read moreencounters where I am coming into contact with 'tellers" or bank associates that do not know how to address business accounts. There is only one representative at this bank that knows what she is doing and I am appreciative of her. However, the rudeness and unprofessionalism is causing me to think about discontinuing business with US Bank altogether. The Smyrna branch needs employee training before they lose more valuable customers. Update: I am thankful for the branch manager who listened to my concerns and immediately took care of my business needs during my second visit to this branch.

Don't even know how to start with this place. They do not seem to know anything about banking at…read moreall. We were closing cds due to our mother's death and no one knows how to do it. we had done this at 2 other banks with no problem but these people are clueless. There apparently is no branch manager and every question we asked had to be called in by a clerk with a 40 minute wait on line and still have no clue. The craziest thing they said was that if they issued a check we had to hold it for 5 days before cashing. Where is the money we have there. They answered all questions with a blank stare and looked totally confused. Take my advice and avoid this bank. I know i will get a response to this which is nothing.

The lady working the outdoor section of the building was very nice, patient, and well trained. She…read moretook our deposit and was very fast at her job and got it done the way we needed. She confirmed our deposit before left and had good manners. I'll give this place a 4/5 because I haven't seen the inside.

The ATM software is behind the times. Takes too long to go between menus. The ATM also never seems…read moreto take my check deposits. Definitely sub-par compared to most other Regions locations.

I've had them for a back for almost 2 years. They are wonderful and so nice and so easy to do…read moreeverything there. It so great that they can print out my card and not have to wait. Also I live the computerized tellers !!! So simple and easy to use. I plan on staying with them as long as the good Lord gives me days to live.

The best team. So easy to deal with everyone. So glad I joined. Very respectful and good…read morecommunication.