I have been banking at Regions for years; but i have never received as good as service as i…read morereceived from Mark Johnson (branch manager) in downtown. He went over and above to help me over the phone and in person. I really felt like I mattered to him.

First of all they need to be open on Saturday they're no other bank! Shake it the 1-800 number is a…read morejoke you can't get through and it's a nightmare and they need to fix it!! Good luck on switching over and keeping your customers.​​

Great knowledgeable people--very transparent and you never have to guess or worry!…read moreIf you have been running your own business for a while and looking for a great place to invest your time and money--these are the folks to see.............................

Always there for you plenty of offices and helpful staff makes for a winning experience with this…read moreCredit Union

Had accounts set up due to the death of my mother in 2016. After being notified by Wells Fargo that…read morethey unilateral froze one of the accounts due to inactivity, I decided it was time to rid myself of Wells Fargo. I drove 40 minutes from my home to utilize a branch in a busy location in my area to close the four accounts I had with them. They told me they couldn't close the accounts as they didn't have a personal banker available. They told me I could close the accounts by phone. I called Wells Fargo on Feb 8 2024, to close all four accounts and was told one of them could not be closed that day because it had to be unfrozen which would take several days. I closed three accounts, two for 2k each and another for 15k. I had to listen to this idiot run through her long script for the closure of each account, wasting my time. I even gave my agreement to stipulate to the closure details read to me on the closure of the first account so that she didn't have to read through the disclosure again and again. But she curtly and haughtily refused. She assured me the three accounts were closed and the checks would be mailed and to call back in a few days to close the fourth account. I received the checks for the two 2k accounts three days later. The 15k check not so much. I called to let them know they told me there was nothing I could do but wait for the 10-14 days allotted despite the fact that I received the checks for the other accounts closed the same day I called and closed the fourth account on Feb 14. I received the check on Feb 20. Still no 15k check. I went online on Feb 20 to make an appointment with a personal banker at another branch on Highway 70 S in Bellevue TN. I went in at 9am on Feb 21 and said I wanted them to cancel whatever check they say they sent out and issue me a check in person and I would be on my way. They made a call to account closures and escalated the call to a woman named Liz who refused to talk to me. Anthony Kennedy(personal banker) and Jeremy Oden(branch manager) were told that for some reason, which no one would share with me, the check for the account with the 15k didn't get cut until a week after the account was closed. They told me I could pay a $300+ surety bond to cancel the check and have them issue it to me or I could continue to wait. Michael Ryan RB Senior District Manager, VP came out of his office to apologize which did not assuage my anger at this establishment holding me hostage for $15k. If I had a choice, I would never do business with Wells Fargo. There are so many other choices. No one would tell me why the check was delayed and the first woman I spoke to to originally closed the accounts probably should have told me the check would be delayed an unknown period of time but instead she regurgitated information which, after the first soliloquy, was absolutely a useless waste of breath and time. Instead she could have shared with me some useful information. What a waste. There is nothing personal and no humanity at Wells Fargo. There are only animatrons spewing rote canned scripts rather than treating each customer like a human being. Good luck to our future If I could give zero stars I would. If you need to close any accounts, make an appointment online day prior, with a personal banker and make them hand you yoyr money the same day.

Yelp really came through on this one. When it comes to banks and banking, individual branches are…read moreeverything. I've been known to drive long distances to only deal with certain individuals (and avoid others). The star rating can be believed: the staff at this branch are great. I don't bank with Wells Fargo but I've been a customer for four years. It started with a mistake in Miami. I didn't know I was making a mistake at the time but, like most things to do with that cursed city, it came to be a thorn in my side. In the course of making the mistake, I created an account with WF. My Spidey sense did me some good as I knew not to start any new accounts with my personal bank. No good would/could ever come of it. So, at least, I wasn't too personally affected by the mistake. But I *was* affected... and I needed help. Concerned with customer service (in general) and WF (in particular; I don't want any accounts opened under my name that I haven't okayed), I knew that I needed to find a branch where I would be listened to and worked with. Yelp led me here. I walked through the door and was greeted with smiles and 'hellos.' Good start. I sat with a rep at a desk and unloaded my sad tale of Miami woe. Not only did I get her to vow never to go there (score!), she wanted to help me right the ship I was on. That day we took care of a bank account that was being fraudulently used. That case was closed. When it came to the credit card (and account), things were a bit trickier and her powers were a bit more limited. After many (many!) months, though, the nightmare is over, the chapter is closed and my professional dealings with WF are over.* I won't have cause to return (I hope) but if you are a WF customer and you live in Middle Tennessee, it's worth your time and gas to come to this branch. It is. You're welcome. *And that fraudulent jack@ss can [redacted redacted redacted]. [redacted] Miami.

I stopped in to take cash out and went through the drive up ATM. No customers in sight so I did…read morenot have to wait in line. Got my cash with ease and was quickly in and out, just the way I like it! Parking did not seem crowded at all.

Update- Wells Fargo will not change a name from 15 years ago. However, new account brought in under…read moredifferent/updated married name They "say, they escalated " my concern. However in reality -they have not. So, they will loose another customer. Wonder why?

I love this bank. I have been using this bank before it was Renasant. It was Capital Bank and…read moreTrust before and was acquired by Renasant. Renasant still has the neighborhood bank feeling it had when Capital Bank along with many of the original employees. The staff take care of you and your business. They are not a only courteous and knowledgeable but also friendly. It is rare to find a bank with such a great staff and I mean this for all of them at all locations. If you are looking for a bank that can handle all of your business as any HUGE bank could then be sure to talk to them here. Renasant recently built a large building at their West End location. Be sure to check it out. It is beautiful. Looking for a bank that doesn't treat you like just another of their gazillion customers and want to be treated like you matter? Give this bank a try. You will not be disappointed!

I have been banking here for 8 years. The experience has been pretty good for the most part. The…read morereason my wife and I joined the bank was because of the 5% interest on your account. Every year since we joined it dropped until it hit 1%, which isn't bad these days. On Friday at 5:30 my wife's car got broken into, window smashed in while picking up our daughter from daycare for 5 minutes and she happened to leave her purse in the passenger seat. It had her drivers license, checks, cards, etc. Credit card companies, very helpful, replacement card here on Monday and accounts frozen. Renasant, 3rd party for credit card, can only put a hold on the card but can't issue new one until Monday. 3rd party for online banking, can't stop checks or secure your account in any way or form. Monday morning she receives a call from Renasant, will charge us $37 to stop checks, will charge us $50 to fed ex a new card. No guarantee the account is secure. Absolutely an awful experience worrying the entire weekend about all of our money. We already have to change automatic payments on everything and Renasant has not gone out of their way to make us feel safe about our money so there is no reason to stay with them.

Just Started with Bank Tennessee about a month ago. Julia Harris is great , along with Eddie…read moreSykes. Loved my experience with them. Just reccomended a friend of mine today. Keep up the good work!

I was looking for a local bank to help me grow my business. I was referred to Brad Houser with…read moreBankTennessee by an associate whose opinion I really trust. From the first interaction with Brad to my interactions with the local Branch Manager (Stephen Key) to my back office personal angel (Shery Mercer) this bank cares about creating a winning environment for the client. If you are looking for a team that can help you create banking solutions to help you with your financial goals, you don't need to look any more, this is your bank.

I was welcomed in upon my arrival by Joel. I informed him that I needed to make a payment on a…read morecurrent loan and needed to ensure a quick payment to be applied on that day. Joel was extremely helpful and expedited the transaction process. I received my receipt and was able to make my other appointment without delay.

I've tried all sorts of banks - large national banks, regional players, online only banks, and…read morelocal banks. WB&T meets my basic financial needs with great service, while most larger banks feel more sterile and distant. This branch has a warm, inviting atmosphere along with complimentary coffee and, occasionally, seasonal treats. The staff are welcoming and friendly. As a smaller community bank, their technology isn't as advanced as some of the larger banks, but they make up for it with personal touches. If you're tired of impersonal large banks changing policies, fees, and ATM networks, or just want a more personal, local touch, give WB&T a shot.