I made an appointment online to speak with them about an IRA/401(k) rollover, which I explicitly mentioned in the meeting request. When I got there, the representative greeted me and had me sit down and began getting my information. When I said I was doing an IRA, she said she didn't know how to do that and passed me off to someone else. The next lady gathered my information and told me she could not help me either. I needed to speak with the investment guy who was at lunch. Well I'm glad he got his lunch, because I completely rearranged my lunch hour to speak with him. read more