Kristina was amazing and very efficient with the loans she done as she was the only person there!…read moreDoing 3customers at a Time!She deserves a raise!

gGreat experience and fast process. The staff was friendly, professional, and made everything easy…read moreto understand. I would definitely recommend this location to anyone needing quick help.

Emily in the branch was kind and helpful. She answered all of the questions I had and assisted me…read morewith my transaction.

I have had my investments with Fidelity for over 26 years.. During that time, I have only…read more been to a Fidelity office three times. Once was in New York to deposit a check, the other two times were at the Franklin TN office. After my experience dealing with Luke at the front counter in Franklin, I am ready to close my account. I needed to go to the Fidelity office to wire money to Mexico since I am planning to purchase property there. During my first visit, Luke acted like it was a big inconvenience to send the wire. Given the difficulty he was having, I sensed he did not do this often. I returned two weeks later to send money to a different account in Mexico that I would use to purchase the property when it was time to close on the deal. Unfortunately, Luke was still working the counter. This time, he made several odd remarks like : "How many accounts do you have in Mexico". Then he asked what the money was used for because "people" questioned him after the transaction. I said that I told you the purpose during my last visit. Then I asked what he said. He responded "To help a friend in Mexico pay bills". At this point, I was very upset and said no, it was to purchase property. He said, "we'll I didn't remember because I do a lot of wire transfers".. Really, based on his lack of competence, I would say he doesn't do many. I have received far better customer service at banks where I carry a fraction of the amount I have with Fidelity. I see no point doing business with a company that treats its customers so rudely.

Amazing service always help out with any issue I have way better than any other branch in Nashville…read moreBrandon always gives me the best service

As far as customer service goes this place has the sweetest. Joyce is a teller who always brings a…read moresmile to my face. Even though there seems to training going in there a lot. Or maybe because there is training going on there a lot. What else can I say? It's a bank. They're all pretty much the same?

I had got a needed advance and the helped me out there employees are very kind maybe a bit…read moreunorthadoxed ,but kind.

Stacy Sterling is absolutely the most amazing agent! She is always so attentive and responds…read moreimmediately to any request or question. My husband and I have been with them for several years now (my husband even longer) and we have NEVER had any bad experiences. They have always been very concise and clear on explaining anything that we had questions or needed advice. I would recommend them to be your best selection for your insurance needs.

Stacy Sterling, she is a great agent to have. Roy Arnold has been our agent for many many years…read moreand seen us thru a lot of changes. Stacy Sterling was son nice to me and made my experience easy. I thought this was going to be a difficult process to achieve but Stacy was so kind and told me the documents I needed to update my elderly parents files. Thanks again, Kimberly and Timothy Pomeroy

Viola was wonderful to work with on my taxes. As a single mom, I really appreciated how…read moreprofessional, personable, and patient she was. She made the process easy and stress-free, and I'll definitely be coming back next year.

I waited until the very last day to get my taxes done, they were pretty good however this is an old…read moreoffice and had a funny smell.

If you need to do a cash advance, this is one of the better places to go to. I'm not big on cash…read moreadvance companies, especially big corporate run stores. I think they are ripping people off who are already having a hard time. This is a little local run store, I think they've got 3 locations total in middle TN. Their fees aren't ridiculous and all fees & payback dates are told to you upfront, no hidden charges. The staff are real nice, they'll try to work with you to help out and they don't blow your phone up when it gets close to your due date like a lot of other places will. So, like I said, if you have to do a cash advance then check this place out. You'll get a better deal than from any of the big companies and be treated better. Cheers!

Every time I visited this Chase location, I was always greeted by a staff member as soon as I…read morewalked in the lobby. Chase employees in this location are so professional and respectful. They are also kind with my children. They offer lollipops when I bring my kids with me. Additionally, this facility is always clean and there are plenty of parking space for customers. Thank you!