I prefer this location because it's more light at night at the atm and doesn't seem secluded. The tellers have always been nice and helpful whenever I needed to complete a transaction. I also like the multiple drive up ATMs, that is a major improvement compared to others that I visit. This location also has an ATM inside that you can also use. read more

Went to this branch to close my daughter's checking account while she was in town since she has moved to California. Lorenda "helped" us, but was incredibly rude and condescending throughout the interaction, even interrupting me multiple times. When I asked to speak to a manager, she told me no managers are available. I assume this level of service is due to ending the relationship, though I, personally, have multiple high-balance accounts with the organization. Her only recommendation was that we empty the account to a $0 balance, which we were not comfortable doing since we had already done that and three transactions went through from an account my daughter didn't realize was linked *and* the bank charged three $38 overdraft fees as a result. The organization will not let you close the account or even update your address via the app or customer service number, so we won't be able to close it until she returns in June. read more

This has been the worst banking experience of my entire life. I have had a multitude of negative experiences with this branch and bank as a whole. After my current issue with the bank is resolved, I plan on closing all my accounts. The first issue I encountered with this branch was several months ago, when the number for my secured credit card was stolen and used. Fraud alert caught the transaction and informed me that a new card would arrive in the mail in 3-5 business days. After a week without a card, I went to the bank to ask 1) if they could give me an update on the status of my card and 2) if it would be possible to print a card there for temporary use. Both were no's, which was fine, and I was informed that it would actually be 10-12 business days before the card arrives. A little over a week later, without a card, I returned to figure out what was going on. After speaking with the teller, she asked that I come inside and order a new card. Though frustrated, I went in and ordered a new one. For simplicity, I asked that the card be sent directly to the branch so I could pick it up as soon as it arrives. Another 2 weeks go by without the card coming in. I go to the branch so that I could figure out why it has now been a MONTH without my money. After explaining my dilemma to the teller, she didn't understand that you could have a credit card with the bank. I really had to drill it in that it WAS NOT a debit card and that Regions has credit cards, which I found astounding for someone who is handling large amounts of money. She asked that I come inside because they could better help me there, to which I responded that if I came inside again, it would be to close my account. My card arrived that week. My second issue with them has been much, much worse. Last week, I was sent an overdraft notice via email, and so went to my online banking so that I could transfer funds from my savings account. I immediately noticed that TWO THOUSAND DOLLARS was missing. I began to panic and started looking at my options to report this issue. The online banking was useless- I couldn't report this issue because there isn't a card that coincides with this account, so I could not use fraud alert (this is a savings account). I had been into this branch for financial advice at one point and had a business card in my wallet. In tears, I dialed the branch and gave the details to this disastrous situation. After giving this woman my spiel, she informs me that there is another client ahead of me and she will get back to me momentarily. I am put on hold. After the longest 15 minutes of my life, a different teller answered the phone and gave me a cheery Regions greeting. I was getting the run-around. I explained my situation to her, for the second time. She could not get her computer to work so she put me on hold again. At this point, I was sobbing. I thought to myself, "I'll never see this money again". The branch manager gets on the phone, and after telling this story for THE THIRD TIME (a common theme with this branch), she looks at my account and sees that yes, in fact, my money was taken. However, she did not believe that Jeanine or whatever this woman's name was wasn't me. I was about to lose it- this woman did not believe me. After becoming irate, I was told that it would take 2-3 days for the money to be returned to my account. I asked what would happen if it wasn't back by then. She said, "call again". It has now reached the three-day point and the funds have not been returned. I went into the branch again, and was informed that when the claim was submitted, my personal information was input incorrectly. The corrections were not made until days later, before a holiday weekend, so now today is Day 1 out of 3-4 more I must wait before the possibility of my funds being returned. I filed this claim last Wednesday, today is Tuesday. In conclusion, I have no hope in this branch, nor the bank as a whole. What should be only mildly stressful situations have been hellish nightmares thanks to them. I can't wait to open an account anywhere else. read more

I've been baking with regions since I was 19 years old. I'm a few years older than that now. overall I don't have any issues I'm a updated if something comes up or comes to mind. I have been told that it has one of the higher banking fees however I weigh that against that I haven't been to many places that don't have a regions. So I feel like I don't mind paying for that convenience. This particular location has I believe 5 ATMs which I think is amazing. Three of them are drive-through ATMs. I know that at least one location their ATM is only available for certain hours of operation and I believe this one, or these are 24 hours. I am a classic Millennial. I am all about convenience. so not only are there multiple on multiple locations throughout my area, this particular branch has multiple ATMs so you don't have to stay in line behind 7 people who can't figure out how to make it work. read more