I am writing to share a note about an experience I recently had at this branch when I came in…read moreneeding help with a wire transfer for a house we are purchasing. I had just returned from Louisiana following my sister's untimely death. I was in a very fragile state and honestly didn't want to see or speak to anyone, but I had no choice and had to get the task done. I was passed on to Nicole, and she ended up being exactly who I needed. She was incredibly helpful, professional, and kind. In my experience, encountering someone as genuinely compassionate as Nicole was a wonderful and unexpected surprise.....especially in Germantown, Tn. She went above and beyond by offering me a comforting hug, and because of her, my drive home was peaceful and doable. She gave me the strength to finish my day simply by showing she cared. That level of genuine human care for a customer is a rare and remarkable quality to find. Nicole's compassion and professionalism and beautiful spirit is an asset in representing your team. -with gratitude.

Not deposit a check unless verified that it's legit and not fraudulent. It was sent to me but it…read morewas a false check. They closed my account. I had no say in the matter. I didn't know it was a bad check.

Customer service!! They held my payroll check for 5 business days! I have called and called with no…read morepositive response! I have checked with my employer and everyone's checks have cleared and the bank is still holding my paycheck! After being a customer for 12 years this is how they treat me!!

The corporate office and the employees at my branch are incompetent. They do not collaborate and…read moreprovide conflicting information. The website does not work properly. My whole experience applying for a credit card with Wells Fargo has been an absolute nightmare.

I have used this bank for years and they have been great! My only complaint is that you are unable…read moreTo change your password at night or at any point without their help. This is very frustrating when trying to transfer funds.

I am a big fan. I do business & personal banking with Paragon after banking at Regions for over 20…read moreyears. Today I drove up to drive-thru at 5pm - exact closing time. I ran out of personal checks. The young lady, Lauren said come inside, where Eric prepared me personal checks for this week to last me until my new checks come in. Now this may seem no big deal, but she unlocked the front door for me as they just closed, yet she allowed me in for this purpose. How many times has your bank let you in after locking their doors? The number for me before today was zero. The President of this bank to the team members treat me the way I would want to be treated! Great bank!

Josh in the drive thru is always friendly and on point. The rest of the staff is likewise engaging…read moreand helpful

I was approved for a loan with Orion and was instructed to call them with the details once I was in…read morethe middle of the purchase transaction. However, when I tried to contact my Orion representative, there was no answer on either their cell phone or office line. Because of these unanswered calls, I was forced to secure financing directly through the dealership, resulting in another unnecessary hit to my credit score. 09/10/2026

I got a First Tennessee VISA Signature Card. Today I tried…read moreto redeem my rewards. After being given st least 5 different numbers and listening to many different recordings, I find out that rewards department didn't even have me in the system. The whole experience was a nightmare.

Great bank that has all your banking needs. They have ATM machines all over Memphis but sometimes…read moreif you don't know where their located, they can be hard to find.

A TN based bank with great service and 2 convenient locations in Memphis, TN. Established in 1904,…read moreI feel confident that the banking practices and longevity will serve me well

Generally speaking, my family has received good service from this location. Unfortunately, First…read moreTennessee was bought out, and is now called First Horizon Bank.

I usually come to this location for the ATM. And this location has a drive up ATM which is a plus…read more My transactions inside are usually quick and simple. I stopped paying property taxes at the 1st TN locations cause of the fees and the lines. Now that's done online. So I have experienced pleasant bankers and they were welcoming at that time.

Wonderful service from managers to tellers. They are extremely nice and know their stuff!read more

I never thought I say this. After 30 years, I regret being a member of this bank because they…read morerejected a legitimate check that I was trying to deposit.

I prefer this location because it's more light at night at the atm and doesn't seem secluded. The…read moretellers have always been nice and helpful whenever I needed to complete a transaction. I also like the multiple drive up ATMs, that is a major improvement compared to others that I visit. This location also has an ATM inside that you can also use.

Went to this branch to close my daughter's checking account while she was in town since she has…read moremoved to California. Lorenda "helped" us, but was incredibly rude and condescending throughout the interaction, even interrupting me multiple times. When I asked to speak to a manager, she told me no managers are available. I assume this level of service is due to ending the relationship, though I, personally, have multiple high-balance accounts with the organization. Her only recommendation was that we empty the account to a $0 balance, which we were not comfortable doing since we had already done that and three transactions went through from an account my daughter didn't realize was linked *and* the bank charged three $38 overdraft fees as a result. The organization will not let you close the account or even update your address via the app or customer service number, so we won't be able to close it until she returns in June.