What makes this Hampton Inn stand out is its service. Special thanks to Mariah, who is simply…read morespectacular, professional, and attentive to every need, which she skillfully ancitipates. Well managed. Super great staff. That's an important reason we stay only at Hilton. Yes, it's an older building. It's Fort Wayne, Indiana, folks. There are no new buildings. This is clearly the best hotel if you're staying in town. That said, it is true, I expect Hilton to invest in this property to maintain brand standard. There is no better alternative nearby, but hurry up and step it up. The building is old and musty, and Hilton knows it. We stayed in the 1 bed-1bath King Suite and it's a lovely layout. Great furniture. Very clean. Once in the room, it's a Hilton Hampton Inn. Until in the room, it's Fort Wayne. The staff accommodated my family's every need. The lobby is lovely for late night work while the family sleeps and the pool is super kid friendly. Plus, nice breakfast area. I do think Hilton knows it's time to invest in the infrastructure updates. Until then, give the staff a raise. Big time. Management, front desk, and maids. Your people are making Hilton look good in an old facility. It speaks volumes for Hilton's quality of management, Conrad Hilton would be pissed about the corporate's inattention to the need for an update. Conrad would also give each of these staff members a free vacation for making him look good. I expect Hilton to act accordingly. Veritas! Harvard '24. Thanks from the family.

Nice clean room in a newly renovated hotel. Front desk rep. Ian was wonderful, friendly and…read moreknowledgeable. We had a small issue with our room and Kevin from Maintenance came immediately and was able to remedy our situation quickly. Breakfast was delicious with a nice variety of offerings. We leave tomorrow very satisfied with the service and accommodations here.

Did you know: The founder of Vera Bradley -- the brand behind those ubiquitous flowered, quilted…read morebags you see slung on every Hoosier woman's shoulders -- created a hotel? Technically, it was co-created by Barbara Bradley Baekgaard of Vera Bradley, and also Provenance Hotels, known for their boutique hotels. I guess it makes sense to have a Vera Bradley-themed hotel in Fort Wayne, because Vera Bradley's headquarters are in Fort Wayne. Don't tell Vera (or Barbara), but I find VB purses and bags a little dowdy and old-fashioned, and I thought I would step into The Bradley and be greeted with a hotel decked out in the same frumpy aesthetic. But no! The hotel is sleek and modern, yet there are subtle details that feel touched by Vera Bradley's influence. For instance, my room had pops of coordinating colors and patterns mixing together to create a homey but chic look. The whole hotel is like that, really. They could have gone really heavy-handed with the floral prints in this hotel, but they restrained themselves, and the hotel is all the better for it. Beyond the aesthetics, this cute hotel has nine specially designed suites, a rotating art gallery and two restaurants, including a rooftop bar. I didn't get to check out the restaurants or bar, but I definitely am the next time I stay here. (And there will be a next time!) A quick head's up for people thinking of staying here with kids. Kids are absolutely welcome here, but The Bradley doesn't really have the things that a parent and kids might want, like a pool and free breakfast. The Bradley would make a great getaway for adults-only stays! One small thing that vexed me during my stay was that I couldn't take the stairs to go up to my room, which was on the second floor. There are emergency stairs on each floor that go down, but you can't go up them because they are locked on the lobby floor, and unless you enter a code, which only the people who work there know, you can't open the stairs door. My personal ethos is to take the stairs for anything less than four flights, so it really perturbed me to have to use the elevator to go up and down a single floor. But I had no choice! They have an OK fitness center here, with a couple of treadmills and one elliptical, which blessedly was free every time I visited the fitness center. There are also some free weights and cold towels, which were refreshing. One thing to keep in mind is that valet parking is the default. I am a cheapo and don't generally like to use valet, but the only other option was a public lot a couple of blocks away, and that was only slightly less expensive than just doing valet. So I just did valet. For the most part, the valet attendants were quick to get my vehicle, except for check-out morning, when it felt like everyone was waiting for their vehicles at the same time. The Bradley is located right in the heart of downtown Fort Wayne, and it within easy waling distance to what seems like everything, including The Landing, a historic district that has multiple independent shops and restaurants.

Honestly I don't know why it has all these bad reviews. It's a cute boutique hotel, check in was…read moreeasy, front desk was friendly and efficient. Bedroom was a normal size and the beds were really comfortable. Bathroom was nice too and shower pressure was great and it got hot very quickly. The restaurant downstairs was great too, bartender is awesome, had dinner there one night and breakfast each morning. Food was pretty good! Not overly priced either. It's in a great location where you can walk to lots of restaurants! Valet was always friendly, only one afternoon I couldn't park so I ended up circling for a while. The rooftop bar is cute. Gym was small but had everything you needed with nice equipment. Overall I really enjoyed my stay!

Parking is across the street…read more I called x5 times, no one picked up to find out where the parking was, and the automated system didn't help. The check-in counter is located across from the restaurant and next to the lounge area. The staff were welcoming and friendly. The interior is quite spacious, with ample seating. This location was convenient for a few hours. The price was reasonable with $15 charge for self-parking. The elevator was clean until you walked out onto the floor, which had a weird smell. The room was decent, but the bed and pillow quality were subpar. The room was very dusty, including the counter, bedside table, and lamp. But it was a quick turnaround for me. The bathroom was clean, with only the bare essentials, and the closet had ample space. And the refrigerator in the room wasn't cold or cool but it was clean

From the moment we checked in, we felt welcomed, but more importantly we felt safe…read more This weekend was filled with excitement, and despite the beds being quite comfortable, I didn't sleep too well. In the wee hours of the night, the lobby was my refuge (wonderfully eclectic playlist!) The staff was always professional and courteous. I wish I could remember their names, but props to the delightful young man who checked us in and the bartender who served us and laughed at our Dad-jokes. The next day, while I was going here and there, well after I had checked out, no matter who it was, I was reassured that I was welcome back to get some water, use the restroom, borrow a pen, ask for attraction recommendations etc. I could probably nitpick certain things, but the people - that's what it's all about. That's why I'll be returning to the city, the hotel, the lobby. Knock on wood! :)

Solid hotel and kind staff, making for a comfortable stay. I…read morewasn't the biggest fan of the location, given the parking lot was small and the surrounding food options were limited. But the room was huge, equipped with a nice kitchenette. Lots in the surrounding, drivable area to order UberEats from. Weirdly, of my whole party, nobody had handsoap equipped in their bathroom. Guess you have to ask? Highlights: -Fun (free!) breakfast buffet items like chia seed pudding. -Freshly baked cookies in the lobby. -Good pillows!

A comedy of errors from the start. Toilet was clogged as soon as we entered the room. No linens or…read morepillows for the pull-out bed. We waited 30 minutes for a plunger and linens. At "breakfast" the following morning, there was little to no food left in the breakfast area with nearly an hour remaining in their stated breakfast hours. If there had been any food left, there was no silverware- only plastic sporks straight out of elementary school. The main reason for all this: Inadequate to nonexistent staffing. I realize I didn't pay $500 for this suite, but it's amazing how overall hotel standards have sunk in the post Covid era.

I had a great experience staying here this fall. The room was really nice and included a…read morerefrigerator and microwave. The staff was nice including a friendly and helpful housekeeping and bartending staff. The location is excellent, right by the historic theater and wonderful botanical gardens. Although the hotel doesn't have a complimentary breakfast and is not a Four Seasons, it is really a good value and overall I was very pleased.

Welcoming and attentive staff. Clean spacious room. Comfortable bed. In walking distance to nearby…read moreattractions in the downtown area. The also have a restaurant inside the hotel.

Worst experience ever. Children running around at night and foot steps were made above us at 11 pm…read morejust making constant noise. Floorboards creak EVERYWHERE. Ran out of conditioner before I got to use it was crazy. Employees won't even give me a towel cus they didn't even provide enough in the room. Told em they couldn't send anyone or they couldn't go themselves for a towel. The pool is very small and unclean. Hair was just floating in the pool. The gym mats were unclean breakfest was a joke. They had pre bought sausage sandwiches and only bagels to serve. They closed breakfest 30 mins before they actually end. I could go on and on but Honestly it's really worn down and I won't be returning.

Breakfast was terrible. We came down 30 minutes before it was over and everything but some cold…read moreeggs and a mediocre waffle machine were left.

Hotel is old and dated. Room had a smell when we checked in. I mentioned it to the front desk but…read morethey did not make a note so I was charged for damages at checkout. Do not stay here.

I stayed in this hotel for three nights, and was pleasantly surprised. The service here was simply…read moreoutstanding, from the front desk staff to the breakfast server and literally every employee we met . Five star service! Five star clean! My room was large, with a separate sitting area with tv. The bed was very comfortable, and there was a refrigerator that was larger than most hotels offer. Everything was spotlessly clean. Breakfast was very good, there were several hot items and the usual waffles, toast, yogurts, etc. Everything was kept very clean and the food was fresh. I seldom stay in Best Western hotels but I will definitely plan to stay here again the next time I am in the area.

The rooms are nice and most newly redone. The staff is nice. BUT this is the nosiest hotel/Airbnb…read moreI've ever stayed at. Between the long term guests, staff and resident dog....I'm not sure which part is worse. Tvs and radios blaring before 8:00 am, staff talking loudly down the hall from one end to the other to eachother, staff talking loudly at the front desk where all voices carry, and the dog barking inside or outside our windows. The staff do not know what "inside" voices are and I feel are very rude to customers/residents who either work 3rd shift or guest who are sleeping in. This is definitely the noisiest hotel/Airbnb and would not suggest it if you like quiet.

Lilly helped us out and she did a great job! The room was fantastic, it was clean and the beds were…read moresuper comfy!

This is a perfectly fine, reasonably-priced hotel, located just off the highway…read more The room was small but clean. Free self-parking around the outside of the building. The staff was very friendly. Amenities include a pool table in the lobby, an enclosed swimming pool, and a small fitness room. There is also an ok free continental breakfast (with a make-your-own pancake machine, believe it or not) and self-serve free tea and coffee available 24/7. There is also a Golden Corral located next to the hotel. I will leave it to you to decide if that is a good or horrifying thing. If you very wisely decide to skip the Corral, much better options are located downtown, about 10 minutes away. Would I stay here again? Sure.

Essentially what you are getting here is the bottom line Hilton brand. It's clean. It's small…read more It's no frills. The front desk guy was friendly. Essentially these are hostels without multiple roommates and shared showers. Perhaps Hilton will go to that level next. If you plan to spend under $120/night, this is what you can expect, so don't complain. Paper thin walls, so hedge your bets that you don't get frisky or violent neighbors. No bed side lights, limited outlets. It is what it is. I don't stay in them often for a reason. The cast of characters is always a bit frightful as well.

Pros: - Digital check-in/check-out…read more- Digital key - The double sinks in the bathroom were impressive and very nice for multiple people to get ready - Nice shower Cons: - Bed sheets had a stain - Pool hours were only 10am-9pm. We usually swim with the kids before checking out but it was not possible with an 11am check-out. - Parking was difficult as another hotel and a restaurant all seem to share the same one - Our toilet ran most of the stay This hotel was nicely appointed and the staff was also pleasant. There were signs saying Hilton has all employees masked but I saw who appeared to be the maintenance man behind one of the desk, without a mask. So, the messaging and reality were not consistent. We would stay here again.

This was the dirtiest Hilton I have stayed in, and I have been a Hilton Honors member for years…read more There were stains on the furniture, candy from a previous guest on the floor, no soap, dirt on the bathroom floor.. Also, the pool had a film on top of it with at least four dirty towels lying around and trash on the tables. When we tried to check in and out, no one was at the desk. Breakfast was very mediocre and super expensive (not complimentary). Staff were friendly and there were no bugs that I noticed in the room, so that's a positive.