Huge, comfortable, clean. This is a great Regal / I-Max. I enjoy taking my family here for the films my local theater doesn't show. There was a subtitle glitch with the movie I just took my kids to see, The Last Blossom, which made it a bit hard to follow. Manager Lane was very understanding of the situation and handled my complaint in a friendly, prompt and satisfactory manner by refunding my cost. He took care of my older kids, who also attended but had purchased their own tickets, too. We could've left feeling kind of discouraged and bummed about the subtitle issue but instead we left feeling like valued customers. Good show! read more

Regal Short Pump - Front - Cinema Near Me - Richmond, Virginia

Saw Project Hail Mary in what was supposed to be IMAX a few weeks ago. Not an IMAX screen - not even close! But we were charged a substantial premium. False advertising at a minimum. Never will patronize this poor excuse for a theatre again. read more

This was my first time seeing a movie at this theater. I met some friends on a Saturday evening was surprised at how empty the lobby and theaters were. You either have to purchase your tickets online or at a kiosk and they do have assigned seats. Being in Short Pump, I was surprised by the decor and concession options. The theater needs a major remodel as you are instantly transported back to the 80's when you enter the lobby. With so many theaters now offering reclining seats, it was disappointing that they weren't offered here. The concessions are ridiculously priced, a small drink was almost as expensive as my ticket, and they only offer Pepsi products, which I'm not a big fan of. It's conveniently located, but I'd probably opt for another movie theater next time I want to see a movie. read more

Regal Short Pump - Lobby straight from the 1980's - Cinema Near Me - Richmond, Virginia

1. if you are cutting cost by selling tickets at concessions i stead of opening the box office ( i know this is common practice at most theaters these days) then open more registers . There are always plenty of people "standing" around and managers that walk out of the back , look at the line and instead of opening a line they go back to the back . 2. The seats need to be replace/upgraded or at the very least deep cleaned as they smell !! read more

This theater needs a renovation. The carpet in the common area smells. The seats are old and very, very, uncomfortable. The vending line moves slow. Very, very, slow. read more

This Regal feels like a blast from the past, it has a mix of modern and retro vibes which gives it a nostalgic feel. The seats aren't the most comfortable, but they're perfectly fine for a movie outing. I am an unlimited member so I often frequent multiple regals. The real draw here is the selection of limited releases and early access screenings that they offer. Which is what draws me over to this regal from time to time. The concessions are on the basic side, don't expect a huge menu, but they cover all the essentials, mainly popcorn, drinks and some hot items. You won't find many of the unique concession offerings that Regal typically advertises and they are usually out of a lot of those items. It is a little pricier than your average theater and if I wasn't an unlimited member this would not be my top theater. However if you're into smaller releases, it's absolutely worth the extra few bucks. read more

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Good Experience at this Regal. My first at any movie theater in RVA. Watched Capt America Brave New World (2nd time) and the seating was spacious. Went w a group of 6 and sat on the back row in the middle (best seats) and while no one passed by us it was plenty of room for people to walk past wo having to move my feet. Though the chairs looked a little dated it was very minor thing. The popcorn was Good! And nest of all I was amazed at the service. Poor little me ordered all the food (2 large popcorns, 4 drinks) and the concession guy walked w me to my seats helping me carry everything. Never had that happened before and never been in the need for the assist but grateful for it. Good experience I'll would recommend this theater. read more

What a terrible experience. Out of everything we wanted (no wine, no white claw, no light beer, no large popcorn, limited candy selection), overpriced and understaffed. You pay a fortune...almost $100 for 2 people to go to a movie, have popcorn, water and a beer each. The sound was good, quality of the screen good but the experience lacked and just wasn't worth it. I'm not sure I would go back, which makes me sad. For the money, I'd rather go to Cinebistro (now CMX), have decent food and a glass of wine for about the same price. read more

Went to watch F1 in IMAX and this was not a true IMAX. Huge let down, especially when you are charged more for IMAX. For that I had to take a star. The theater was a complete mess. That takes this theater to 3 stars. I will give credit where credit is due. The sound system setup was very good. Picture quality was also very good. Also the fella that cashed us out was very professional and courteous. With all that said I can't say it's worth the money to go here for an IMAX movie. read more

Regal Short Pump - Floor near concessions/ where you buy your tickets - Cinema Near Me - Richmond, Virginia

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It certainly seen better days! It was utter chaos! Parking is certainly a challenge! I was impressed with popup restaurants! But theater itself was filthy! We did not have a positive experience! The seats were hard and uncomfortable! read more

Regal Short Pump - Cinema Near Me - Richmond, Virginia

THeatres have gone downhill and gotten more expensive. This place does have a large parking lot..... I wanted to start with a positive. There are also seats that lean back and the sound system is good. Here is the issue I had.. You can only buy tickets at the concession stand(unless you do it on line) So, you go in and there are 4 LONG lines to the concession stand. We stood there about 15 min and it never moved. We ended up buying the tickets on line so we could see the start of the movie. Seriously.... concessions were slow moving before and now you have people looking at the seat options and taking their sweet time picking seats out... I dont know if this is a staffing issue or that they want to force on line sales and not pay anyone. Tickets are also high. It was over $30 for two tickets. I knew there was a reason I didnt go often and I was reminded of why! read more

Regal Short Pump - Cinema Near Me - Richmond, Virginia

Spent 25 minutes watching previews for a SpongeBob movie. Far too long and cringing on our time. And then we couldn't get popcorn because Stranger Things was going on and you were not efficient enough to serve everyone. No wonder the cinnamons are going downhill. I'll stay home and stream. read more

I haven't been to the movies since Covid but boy have things changed. It appears that staffing must be a huge issue. The ticket booth is closed so you have to buy tickets at the concession if you don't buy them online. Concessions were short staffed and staff seemed overworked but still pleasant. Everything from the concession area to the bathroom seemed dirty and in need of cleaning. The whole thing was very sad as I remember going to the theater a lot and it was such a fun night out. Not anymore. Regal used to have great perks for employees so all movie lovers wanted to work there. I wonder if that has changed. read more

Great location. Needs some updates. Ripped seats. And something bit me on my foot so will wear socks and sneakers of if I return. Picture and sound were good. read more

Regal Short Pump - Cinema Near Me - Richmond, Virginia

Completely over priced concessions. $10 for a small popcorn $10 for a large soda. Plus your theatre isn't even an upgraded location with recliner seating so why are you charging a premium for tickets and concessions when your theatre isn't even up to date? Sounds like the owners are just in a cash grab to get every penny they can get when people will actually pay the overpriced charges for snacks. Never seen concessions this much not even at pro sporting events! read more

I love this movie theatre. Staff is super friendly. Concessions is super super slow which is frustrating because workers don't seem like they're in any hurry. So it's hard when trying to get to your movie but you have to buy the tickets at concessions. But I still love love this theatre read more

Wanted to highlight Bonnie. They were so incredibly friendly and kind, great start to a movie we were really excited to see!

This was my first time at Regal in Short Pump, seeing a book-made-movie with my girlfriend. The theater seems a little old, and definitely could use some updates- the seats were very well worn, and the atmosphere seemed past it's prime. However, the staff were very nice, there was a large, ample parking lot, and the sound in the theater was great. In addition, there are restaurants all around, which is super convenient. I would go back if they had a movie I really wanted to see, but otherwise might pick a newer/more comfy theater. read more

Regal Short Pump - Cinema Near Me - Richmond, Virginia

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Very poor customer service at the concession stand. Trying to upsell products because your soda is down is total BS. Then saying things are a combo and the candy is free but then charging for everything. What is going on ? This is short pump isn't it? No wonder online movies are so popular. I willl make sure I let everyone know how bad the service is. FYI... we are about to miss the start of the movie because it took 30 minutes to deal with people that are incompetent. I hope the other regal theaters around here will take care of their customers. Oh and the seats are very uncomfortable. I think it's time for a remodel. Short pump should be embarrassed. read more

Stopped by with the family to see mario bros. The service was good and the theater was clean. Plus it was a great movie.

Theater May be big, but not very well maintained! Seat cup holders are full of trash left from previous audiences! Concession stands are super inefficient. Sound system is so so! Will not recommend it! read more

Regal Short Pump - Trash I cleaned! - Cinema Near Me - Richmond, Virginia

Normally wouldn't bother writing a review, but I want to make sure people know that this place is great for those with accessibility issues, especially those who are fat like me. The chair arms move up, making it very easy to sit in the theater. Otherwise it's a standard movie theater that needs a scrub and a price drop. read more

I know a lot of people like this movie theater, but I'm not a fan... it's ok, just super crowded. I typically like smaller theaters and more intimate venues, but honestly, it's your average cinema. It's bright, it's Hollywood, it's exciting... but I miss the Westhampton Theatre! The popcorn was fresh, the seats were comfy... my only real "downer@ was the photo booth was out of order! I'm a sucker for photo strip booths!! read more

Regal Short Pump - Cinema Near Me - Richmond, Virginia

Of the movie theaters in the Richmond area, Short Pump Regal is definitely one of the nicer ones. It could use some renovations, but there is always a wide array of movies playing, the popcorn is fresh, and the staff has always been friendly. No issues on my most recent visit with concessions, ticketing, or cleanliness of the facility. read more

It's a regular movie theater. Nothing special about it. I was mad that they ran out of nachos but it was good seating

Ok, high school kids working the counter are understandably not interested in customer service. The manager? This place is a dump. I've patronized this place for over a decade, but never again. Oof. read more

I've only lived in Virginia for about a year now, so I don't know what this theater was like pre-2014, but my experiences have been only good so far. Pros ------ + There are a lot of screens so finding a time when the movie you want to see playing is pretty easy. + While I haven't experienced it personally, they have an IMAX theater now. + Ticket prices seem pretty average and they do accept all of the typical Regal free movie passes. + The stadium seating makes it easy to see, even if someone is sitting in front of you. + The theater as a whole is pretty clean, compared to some I've been to. It is also on a wealthy side of town. Perhaps there is a correlation. + The popcorn, although really expensive, is really good. + The theaters are digital, and the picture has always been good. I don't recall there ever being sound problems. Cons -------- - Concession stand prices are way high. Like, you're better off not getting popcorn and going out to dinner after at a 5 Star Restaurant with the money you saved. (Kidding, but popcorn is the better part of $10, a bit high.) - The Parking Lot, while having a fair amount of spaces, is shared between all of the buildings and businesses in the area. During off hours of the day, it's fine, but it gets a little congested at night. We had to park at one of the restaurants in another little plaza once. (But it was opening weekend for the Hunger Games, so I'm not going to hold it too much against the theater.) - My fiancee found the seats themselves to be uncomfortable. I didn't really notice. - The ticket window is entirely outside. Which is fine normally, except when it's really cold. Overall --------- In my opinion it's a good theater. There are some small things I don't like such as the occasional parking lot troubles and the overpriced food, but they aren't deal breakers. All of my experiences here have been good for the most part, and it the theater I've been to the most in Virginia. 7/10 if I could, otherwise, 4 stars sounds good enough. read more

It's a movie theatre with 14 screens. I have been going here since it first opened and there was nothing there except the theater. Fast forward to 2018, parking is hard to find and you may need to walk a distance the closer to the show time and for popular movies. The lines are long for entrance and concessions. I recommend purchasing your tickets online to save yourself some time. Some online purchasing websites will allow you to purchase concessions online. I have not tried purchasing concessions online but it surely is an awesome idea to save wait time in the line. Typically, the theater gets movies the same day they're released. This location sometimes offers free showings of movies prior to release. If you frequent the movies, I also recommend going online and signing up for a Regal Crown Card account. You earn points for purchasing movie tickets and snacks at the concession stand. You also get bonuses when going to a movie on release weekend, such as a soundtrack album, previous movie, etc. read more

Theater is always clean! Comfortable seating, app makes getting tickets a breeze to purchase.

I asked the guy at the concession stand to break a dollar for me so I can get my girlfriends son something out of the vending machine and he told me to go to the ticket counter. Which I thought was odd since I was paying $18 and some change for ONE large popcorn and ONE large fountain drink. Total jerk. 9 people behind the counter but all were just talking to each other not helping customers until I asked "are you working?". The armrests are way too small to share with the seat next to you so pray to god there's no one sitting close by. The bathrooms probably haven't been remodeled since this place opened. There's never any parking close by. I hardly ever rate one star but this place is not good. read more

Regal Short Pump - Cinema Near Me - Richmond, Virginia

The seats were very uncomfortable and the film screen looked blurry . However, staff was good. Way overpriced concessions. We saved $18 by imagining eating popcorn instead of buying any. read more

KENNY JONES the manager at the short pump location made me and my party feel very uncomfortable. He was aggressive and very rude. He kicked us out of the movie's theatre after yelling at us during the movie. I hope that y'all find a better person for that position. Me as a black teenager woman and my black sisters were attacked verbally by him and also the person who got him. Other guests told him he was in the wrong but he ignored them and continued to yell at us. He was very passive aggressive and I felt very uncomfortable. He was very unprofessional and rude, I felt very targeted racially, do better. DO NOT GO HERE!! read more

While I did go to Short Pump Regal on a Tuesday @ 4:15pm, I loved it. There was no line, the popcorn was fresh, the bathroom and the theatre were clean. The temperature was a bit chilly but bareable. Way better than my experiences at Bow Tie. read more

I remember when this theater opened. It was always fun to go to the movies. Great employees, fun, atmosphere nice and clean not the case anymore. The lobby was filthy. The hallways were filthy as were the bathrooms. read more

We visited to see The Avengers and were not disappointed. The theater line was pretty long, but like most theaters these days, the automated kiosk was completely empty, so it took no time to get our tickets. We arrived 30 minutes early, so concession lines were very small and lots of cash registers were open. The entry/concession area was clean, the service was friendly and fast and we were on our way into auditorium 1. The theater had ample stadium seating, good lighting and ambient music. The seats are a tad narrow, but they do recline and have optional arm rests w/ cup holders. The theater was also clean, a small feat for opening weekend of such a popular movie. The picture was clear and centered and the sound was excellent, bordering on TOO loud.. which is a good thing. I love a movie that makes you feel like you're there. I believe the picture and sound were digital, but I forgot to check. IMHO, this theater was excellent and I would recommend a visit! read more

This is a good theatre, i love the modern look of it, and have never had a long line issue here.. Surprising right? Well, they have so many theatres to choose from so we saw Dark Knight Rises.. Great movie.. Worth every penny of the matinee fee lol.. It was $7.50 for adults and $7 for children. The food was priced about average as most theatres... We got the large popcorn, and 3 drinks. And i snuck back out to get a pretzel after seeing someone with one.. It was delicious but there wasnt one speck of salt on it.. Thought that was odd considering the picture on the wrapper had it covered in salt.. Weird.. Luckily it was so soft and hot and doughy that I didnt care, i ate all of it. read more

Regal Short Pump - Cinema Near Me - Richmond, Virginia

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Nice big screens... and plenty of them. Comfortable seating. Reasonable prices (except for the concessions). Clean. Great picture and sound. Outdoor ticketing was a bit of an odd choice. I guess they were going for an old-school feel, which is kinda quaint - except for when it's cold outside in the winter. read more

Lady scanning the tickets in the entrance looked at my ticket for the movie Smile, looked at my face and said "i already know you are under the age", she didn't even ask for my id and automatically asked for my boyfriends. I am 19 years old read more

Join Regal Crown club to earn rewards. What are you waiting for? It's free. I've used my points for free popcorn and movie tickets. It's a win - win. As far as this location goes, it's in a strip mall so parking can be a bear. The seats were not the most comfy but were not the worst either. Bring a light sweater or jacket, I was freezing the whole time. read more

My boyfriend and I came here on a Friday night. We went a little later (8:50PM), but there was no line at all. Even the concession line was very short, and I was able to get my snacks in time for the movie. The prices are typical movie theater prices, but if you get their app, you can win rewards to get free stuff. Theater was clean and comfortable. read more