Enjoyed a movie with my 93 year old Mother. The seats were comfortable and the theater was clean.

Nobody was checking tickets when we came in. Movie started 30 minutes after the scheduled time (lots of previews and ads, and some were repeated). The place was trashed when we left, but there were no employees working. Theatre smelled terrible. Bathroom was clean though. read more

Regal Cape Cod Mall - Trashed snack area, left uncleaned to attract bugs, mice, etc. - Cinema Near Me - Hyannis, Massachusetts

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This Regal Cinema was the worst of been to. First of all my family absolutely frooze while watching the film. I asked a crew member to turn up the heat, but nothing was done. So bad! The Cinema was filthy. Popcorn all over the place, and three employees playing with their phones doing nothing. If I owed or managed this facility I would be totally embarrassed. I will never go here again! read more

The theater had trash on the ground was not cleaned after prior movie. The theater has this insane rule that only people from Massachusetts can buy alcohol from the food stand. If you have an ID and are from another state they won't sell you any. The movie was quieter than usual. Since this is the cape there are many tourists so the mass only rule is wrong. The girl I was redeeming my online tickets from was acting strange and nervous. read more

is dirty and they don't turn the heat on. It was very cold when I recently went to see a movie there. The chairs are very uncomfortable. It really needs to be upgraded. read more

Ts is dirty, the chairs are so incredibly uncomfortable. They don't recline or have any cushioning etc. Random movie theaters in rural NH have far better seats than this lol. Best part is the employees are npcs who didn't say a single word to my gf and I, there was not a single other person there on a Friday night. There were at least 4 dudes sitting there behind the counter awkwardly waiting/talking. What a horrible movie theater and makes Regal look horrible tbh. Should have listened to the other reviews ! read more

Terrible service! I wanted to see an R rated film with my younger brother but was told I couldn't because I needed to be 21 to accompany a minor. Meanwhile I AM 18? The age is 17 everywhere else. It said 17 on their policy board but all of a sudden it's 21 cause he said so? long story short I'm unsatisfied with my visit. read more

30 minutes of repeat ads running over and over again, better off waiting until movies are available to stream

No. Don't come here not worth it. horrible quality and dirty. 30 minutes of advertising after movie is supposedly starting. seats were way too close to each other, and I sat next to a weirdo stranger. read more

Regal Cape Cod Mall - This person next to me (seats way too close btw) - Cinema Near Me - Hyannis, Massachusetts

I can't even express how upset I am right now. So you're telling me that just because I wanted to skip 20 minutes of previews for a 7:00 screening that you lock the doors at 7:21 and close up the place. Your hours literally still show you as open even as I'm typing this review. Making me miss a Toho Godzilla which is not in theaters for very long. What a complete and utter joke. Never ever come here read more

There was no one to take tickets or tell you what theater your movie was. The entire place smelled like a bathroom. Concessions were out of a lot of things including the slushee machine being broken. We watched 35 minutes of previews before the movies started. read more

Sunday 4:15pm Party of 2 Walked in and just as other reviewers have noted, there was not a person at the designated ticket counter so we walked up to the concession counter and asked if this is where we were to purchase movie tickets. The 20 something young man nodded and immediately rang up two tickets and told us the price. My husband said, "One of those should be a senior ticket." The young man said, "Oh, okay" and then rang up a new price. My husband handed him our Regal card and the cash to cover the tickets. While this exchange was happening, I walked to the next counter where two 20 somethings were enjoying a lively chat with one another. I asked if I could purchase a pretzel. One girl looked at me and walked into a nearby closet without saying a word. The girl that remained behind the counter told me I would need to get in line (over there), pointing to the line we just came from with the young man. Apparently she was not in service. This is the hilarious part....I got in line and ordered a pretzel. The young man looks over to the girl I just spoke to and asked her if there were any pretzels. She asked, "pretzel bites or pretzels?" He then looks at me and asks me the same question. I let him know a regular pretzel is what I would like. He tells the same girl I want a regular pretzel. She then looks at me and tells me that after I pay for it she will put it in the oven. Okay. Oh goodness. After a 5 minute wait for a pretzel, we finally were able to walk to theater 4 for our movie. (the pretzel was very salty) read more

I know it's a hard time for the movie theater business, so I hate writing this. I've been here twice in the last three months. --dingy --worn out seats --under staffed, if at all, at the concessions counter --no butter for the popcorn --no one actually checked tickets --one poor teenaged kid trying to clean (good on you, young man) I don't know what the solution is, but other local theaters aren't anywhere near this bad. read more

In my experience the staff at Regal Cinemas in Hyannis have always gone above & beyond. When a student lost her wallet in the theatre all it took was a phone call and the staff found the wallet. Needless to say the diligent staff saved the student a lot of worry as the student was so relieved. Thank you again read more

From a movie-goer's experience, this was a terrific place to go see a flick. Tickets are $9.50, but thats what I expected to pay for a first run movie on the Cape. Speaking of Capes- we saw the Batman movie and it was excellent! The theater lobby is huge, the ticket purchase was a snap, all the emplyees we came into contact with were courteous and friendly. I liked the pop culture news and features the theater ran before the previews started. I am used to the lamest movie trivia my hometown theater runs in Simsbury as a time filler (Example- John Hamm's nickname is Ham and Cheese -Oh God, spare me...). The feature we saw on production of a video game was pretty interesting. The seats are comfy, the sightlines are very good, the picture was crisp and clear, the sound was clear and booming, and the restroom was clean. Granted, I didn't spend a nickel at the concession stand, having made a Christmas Tree stop before the flick, so I can't comment on their pricing or selection. But for what I interacted with, everything was executed flawlessly. read more

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The whole thing is so overpriced. You think you're going on a small family outing and the next thing you know you're being charged $100. In some theaters the seats are so low that you can't see if someone is sitting in front of you. Also one day in the winter I went and there was no heating system - my whole family was freezing the whole time. The one thing about this place though is that their popcorn is really good. There aren't that many movie theaters in this area so this option isn't terrible but I definitely recommend the less expensive, and just better alternative in South Dennis. read more

Movies are offered here at this Regal Theatre that are sometimes not at Regal Theatre in Mashpee. I go really for the movies.

This regal cinema is lacking proper management. The lobby and theatres are never cleaned between showings and the staff is very unfriendly. If you want to be ignored and walk over trash, this is your go to place. Very disappointed. read more

All the staff at this cinema are LAZY. I was so furious I made a Yelp Account!!! I went to go see Barbie yeaterday at 2:40 and it was PACKED. Not their fault, it's a popular movie. BUT THE STAFF WAS SO SLOW!!!! IT TOOK ME FOURTY MINUTES TO ORDER A SINGLE POPCORN!!! The movie was fine. and I enjoyed it with my teenager daughter. But the place is so smelly and repugnant. Don't come here. They need an update to the recliners. read more

Very disappointing. Theater Smells like urine and seats are broken and dirty. As you walk down hallway you are hit with the stench of urine. Surely the owners can pay to have theater professionally cleaned. Put money into fixing broken seats. Steam clean the seats which feel damp and dirty. read more

First of all the prices are atrocious. 16 dollars for one ticket, 6 dollars for a small piece of candy. I went to see a movie in 3D and they never gave me glasses. I had to get out and grab them from somebody and they only had childrens. then you walk in and the floors are sticking to your shoes and there is a horrid smell. I do not recommend this movie theater. where the people there are rude themselves. read more

Outdated, expensive, and tired. Concessions are over priced, and the popcorn is awful. Needs attention - if I am paying 8 bucks for popcorn, it could at least be hot and not stale. Kids at concession dont seem to have any urgency - sloth speed with 50 people in line. Sound system is tired. My 5.1 outdated home system sounds like Jordans IMAX compared to this. House lighting is distracting. In a 3-d Movie, light placement is important, as misplaced light will distract the viewing experience. Fail of fails. Projection equipment needs updating. Its obvious the lamps need replacing in these units - colors are muted and soft. Dim picture. After seeing more than several movies here, it ain't the flicks, its the equipment. This place should be showing half price second run flicks. seeing a new movie here is not only a disservice to you and your wallet, but a disservice to the movie's director, because what you are seeing is in no way how it's meant to be seen. read more

I was very disappointed in this Regal theater, it was a very disturbing experience. I've been in cleaner bathroom stalls than this place the smell is so bad. We bought our tickets and snacks and didn't even last a full minute before leaving and getting a refund. Don't waste your time. read more

Terrible place. Cutting costs so no live person at ticket counter. The machine where you should be able to buy your tickets is out of order. So you have to join line of 25 people trying to buy tickets at concession stand. But there are only two people there and you have to wait forever until they are done selling other people popcorn. If you have any sense, go somewhere else. read more

If the owner of the theater is reading this, I would openly investigate whether the employees working on the afternoon of 07/10 were hired plants by who ever your competition is. I believe there were 2 movies playing and the snack line was almost to the door. If this is not the case and you accidentally hired the most inept individuals on Cape Cod, I recommend doubling the staff for rainy summer days as handing out tickets and scooping pop corn appears to be too much of a burden for your current staffing levels. read more

Wonder why the theater industry is dying? Exhibit A. Two very slow kids working the concession stand and selling tickets. It took twenty minutes to get tickets as a result to an afternoon matinee with three people ahead of us. Then the big scam, the online start time says 1pm. It actually says 130 when you arrive at the theater. Then there's the mandatory previews and propaganda you have to endure. It was 145pm when the movie started. It was $43 bucks to take an adult and two kids to a movie with two "snack packs". Next time kids the answer is sorry, no. We will Netflix and chill. read more

Not for the first time, when we got into the auditorium we discovered there was no heat -- this was in December. I went back to the concession stand and asked that the heat be turned on. I was told that "nothing can be done", the system was broken. I asked if we got any compensation for this discomfort, and again was told "nothing can be done". We were not informed of these conditions when we purchased our tickets. This movie theater does not care at all about the comfort of its customers. read more

We went Saturday to see a movie, the place was empty. We were the only one in the theater. The movie was scheduled to start at 12:15 and by 12:10 it was still pitch black. They have a couple of kids running the place. The place was very dirty, the ceilings tiles were missing and the remaining had mold. The could not stay because the smell of musty mold was so bad we could not breathe. By 12:15 the we had to leave. The place should be closed done. I do not recommend you enter the building for health reasons read more

The absolute worst theater I have ever been to. The theater 10 at 5:30 p.m. slender man showing smelled like a old sock lost behind a dryer covered in old water. The people were obnoxiously loud and there was no one to keep the noise within reason. 30 mins. Into the movie the brightest light I have ever seen ina theater turned on from the projector booth for 10 mins. during the movie (a horror movie). 5 mins later it turned back on but only for a short while. I walked out to speak to someone about my problem, spoke to a manager and was told they needed to fix something with the projector as this is a common issue and I would just have to deal with it. I was never given an apology or saying sorry for the inconvenienced. It was very unprofessional and I wont ever return to the skid mark of a theater again. Worst 13 bucks I ever spent. read more

There aren't many options for movie theaters on the Cape, and this Regal probably sees a lot of traffic on rainy summer days. I saw a lot of movies here back when I was in high school, and I don't think the theater has really been updated much since then. The seats aren't that uncomfortable, and the cupholders/armrests are fixed between each seat - not ideal for couples but totally ok if you're seeing a movie with your dudebros. What baffles my mind is the lack of employees. I only saw two - one at the ticket booth and another at the concession stand. No one ever scanned my phone for my tickets. I actually used the Fandango kiosk to print out tickets just in case I needed them, but nope. Someone could literally walk right into the theater and see a movie for free. Like another reviewer said, I'm pretty sure you need to get your 3D glasses at the ticket booth. So, if you order online you may not actually save much time. The concession line looked ridiculous, so be prepared to wait if you want a soda and/or popcorn. Pro tip: join the Regal Crown Club to the earn free snacks and movie tickets. It's free and works with many theaters. read more

Cinema reeks...the smell hits you when you walk in the door. I bought a ticket anyway, hoping it would smell better in the theater. It didn't! read more

Does anyone actually work here? There are about 200 people - many of whom paid online- out in the lobby with No EMPLOYEES out there. I gave up, cut through the lines, and found my theater with nonhelp, no food, nobody checking my tickets. Made it into the theater with a minute to spare- not even sure I am in the right spot since my "online ticket" has us listed in the theater next door. Ridiculous. Literally saw only two employees running the popcorn counter- all desks empty, ticket kiosk not working. The crowd is gonna grab he pitchforks and torches in a minute. Too bad I was prepared to spend an additional $20-30 on crappy food but since the line is so long I am gonna watch my movie with no Milk Duds and nonx-large popcorn and no giant vat of soda for the kids. Bummer. read more

OH. MY. GOD. This movie theater was a shit show at 3:30pm on a Friday. My bf and I were on the Cape for the weekend and decided to see a movie to kill a little time before dinner. We got to the theater about 10 min before our movie was showing, and I think there were 2 other movies playing around the same time. The line was out the door. I went in to check, and the self-ticket machine was broken, so everyone who had purchased in advance (like we had on Fandango) had to wait in the long line to get their tickets. After standing in line for 15 minutes or so, we got our tickets....and realized that there was an even longer line to get our tickets checked to enter the theaters! The line easily would have taken 20+ minutes to get through, and we would have missed the beginning of the movie. We asked an employee and she told us the line was for another movie and we could walk to the front of it to see ours... which of course made a lot of people in line angry at us. Not sure why the lines were so long (aside from that down self-print ticket machine), but it was a total nightmare. Aside from that, the theater itself was fine...but, you know... if you get to the theater and buy a ticket, a line to enter the movies shouldn't make you miss what you paid for. read more

Living in Hyannis, this is the place to go to watch the new movies. Same high prices for popcorn and beverages as all other theaters. I do like that they have the self-service ticket machines so that I don't have to wait in line. I was a little aggravated my last experience, as I went to see The Huntsman: Winters War and as I went to enter the theater I was told that it wasn't ready yet because the cleaning team hadn't started yet. Um.. the movie starts in 15 minutes. There was a line of people waiting to enter the theater and the ticket-taker kept repeating that the theater wasn't ready. The manager lady walked back and forth beaming with happiness and continued to ask everyone in line if they were "great". No. Our movie is about to start, we want to sit. Eventually we got in, just in time. read more

My wife and I regularly go to this theater. Last night we saw Joker. Staff were friendly and helpful, the popcorn was fresh, and the theater was clean. I see there has been a lot of negative reviews lately, but we had none of these problems last night, and I can't say I've ever had any problems close to these. We went to this cinema right after the tornado touched down and they were clearly struggling to keep up with the unexpected influx of movie goers, but other than that, I actually prefer buying the tickets from the concessions stand. It beats watching some poor staff member on a quiet night running back and forth from concessions to tickets. read more

Ticket employee was very pleasant and friendly though Concession stand employees were having a major dispute while we were trying to order popcorn and a beverage. The cinema itself has a very clean atmosphere. read more

Sort of crazily unupdated, but with plenty of demand (the Cape doesn't have enough screens, even in the off-season, but there's no room anyplace to develop a modern stadium multiplex), the Regal is phoning it in and is certainly the worst Regal location I've even been to. They don't have modern update screens to show movie times and sold-out status, the lines are completely unorganized even though the lobby could accommodate a longer roped-off aisle arrangement (recently we were backed up into the video game room, and then the crowd just mobbed at the end), and the screens and seats and a far cry from the stadium-style comfort zones of other Regal locations. You have to park on the back of the mall or on the far side and walk the length of the mall to get in (which doesn't work for late shows), and you take your life into your own hands walking around the cars in the underlit parking lot at night (not that it's that safe during the day) just by virtue of the bad driving and oddly-oriented parking tiers. The theater is a very modest step above the South Dennis theaters, but only just, and the parking and traffic situation kind of makes it a wash. The Cape Cod mall has ebbed and flowed over the years and the planning around its expansion has been done so badly there's probably nothing the theater itself could do about this, but taking care of their patrons once they come in the door is their business, and they're fairly flat here. Only two ticket-sellers with four booths on a busy Saturday night the last time we were there, and with five shows starting within ten minutes of one another they're clearly just skimping on staffing for the extra profit margin. At $10 a pop for the movies they're charging full urban-area ride for 1980s mall cinema experience. We think hard before going here, trust me, but the alternatives on the Cape these days are few and (literally) far between. SIgh. read more

Went to see a movie October 25th. Amanda was only person working concession. You know how they have all those half bags of popcorn above the bin just waiting to be filled the rest of the way? Instead I asked Amanda if she would get an empty bag and fill it with all popcorn from the heated bin below. She said that "all of the upper bin is popped fresh that day". I said it might be but could you just get all my popcorn from the warm bin. She said, "well it doesn't make any difference though. She was visually upset with me. I said, could you just fill the bag from the bin please. Again she said, " there is no difference" and then proceeded to get the half bag from the upper cabinet before filling it from the bin below and served it. I wasn't going to argue with her anymore. Whether it was all popped at the same time or not, hey folks, aren't we the customer? Am I not the one paying $6.79 for a medium popcorn? Isn't this a small accommodation Amanda could have made to satisfy the customer without adding her rudeness into the equation or looking at me like I have four eyes! Needless to say, she never asked the famous question...."do you want a large for a dollar more?" Last, whatever happened to that hot popcorn being popped in front of you? They don't have that kind of time for the customer anymore. For the price....you would think they would. And for the price....you would think they would provide more customer training to those serving the counter like Amanda. read more

We waited in line due to an apparent shortage of staff. The older guy checking tickets seemed a bit grumpy......but his gruff ""Theater TWO!" Was a highlight of my day. I heard him shout it and two customers. Lol! The theater itself was average. Seemed to be clean. Picture was okay, sound system was average. Seems like a typical movie theater to me. read more

I have never been more disappointed in my entire life. For starters this place is an absolute sty!! Do they even hire competent employees who know how to do their job? Or do they just sit in back with their thumbs up there asses all shift? EVERYTHING WAS DISGUSTING LIKE IT HADENT BEEN CLEANED SINCE IT WAS OPENED!! And the movie, the one thing I thought I would be able to enjoy WAS A SILLY ACTION ADVENTURE MOVIE!! I went out after watching it to ask them to refund me for such a horrible experience not just the movie! AND I WAS DENIED BY THIS TEENAGER WHO LOOKED LIKE THEY HAVE NEVER LEFT THERE HOUSE! So unprofessional. THE SNACKS WERE HORRIBLE ASWELL! The only good part of my experience was this very nice boy named Sean who was working there he was so helpful and very cute and even payed of my mortgage just because :) I would go back just to see him and even though everything in this place makes me want to take my eyes out and put them in a blender he made it all worth it :) they should definitely give him a raise or something he deserves it definitely the best one there! read more