I've visited this store 3 times now. I have been treated the same way on every visit. The staff looks at me like I don't even belong in this store. I don't dress like I have 'money', I guess. I was doing an entire home remodel and was about to spend $$ in this store, but the people working there acted like I didn't exist, and when I did ask a question, they didn't bother moving from their little stool and acted like I was inconveniencing them. Assuming it was an off day, I tried the store again. Same response. The inexcusable part was a cute, blonde, thin, well-dressed woman came in the store, and the people behind the counter couldn't help her enough. She didn't end of buying anything, which made it funny in the end. While this review may seem petty, your staff deciding who will and who won't be buying things based on their appearance is deplorable and a bad business model. I found a much better store anyway, so it worked out for me.
Now to the store: The store has very little good inventory. If you like the new 'urban' and midwestern style, you may enjoy this store. I would not have been able to re-do my entire home with this inventory because it's lacking and the same style throughout. They had a few nice pieces, but not enough diversity or merchandise. The artwork was lovely, they had a gorgeous coffee table---too low, but a stunning piece. The nick-nacks were somewhat boring, and again, without more versatility in style, it seemed mundane.
The location and store has some great possibilities, but staff retraining and diversity of inventory are necessary. Don't judge a book by it's cover. read more