They came and installed a closet in my walk-in new closet this past week. Tiata the rep was very…read moremisleading. I showed her a picture of what I wanted in the magazine with the backing on the closet as well as the trim on the sides. They gave me a quote and she never mentioned the backing wasn't gonna be able to go on the back of the closet. I find out today that my closet is too big for the backings which she never mentioned before so now I'm stuck with the closet that has no backing that looks like something you get out of Walmart. I would not suggest using this company. They don't fit the closet correctly against the walls and besides that one of the shelving units is not even anchored in the wall at the bottom, it shakes When I called her today and talk to her. She acted very unconcerned. If you know what's best for you and you want a job completed with exceptional service and installation I would go to someone else. I have been associated with construction for most of my life building several homes. This is the worst installation I've ever had for closet and now I'm stuck because they're throwing the legal stuff at me. Shame on me for not reading a small print that my vision wouldn't let me read. She basically just said sign here sign sign here and initial there. I pointed at the closet again in the magazine. Say this is what I'm getting and she said yes so she flat out lied about it so what a waste of $1400 it looks like junk

Last Post - Closets by Design Poor workmanship and failure…read moreto rectify the issue I feel compel to reiterate the unsatisfactory job performance by Closets by Design. The location of this company is 118 Fort Granger Drive, Franklin, Tennessee 37064. I hired Closets by Design on October 16, 2024, to design and install custom cabinets in my upstairs Bonus Room. The designer/representative was Tatia Caruana. It has been almost a year since the cabinets were installed. The continuous refusal/failure to address the poor workmanship as well as the inadequate quality of the materials has yet to be addressed by the company. Not to mention their rudeness as well their unprofessional attitude. To date, despite my repeated attempts to address these issues about the substandard work has not been corrected. I have made many attempts to resolve this matter through open communication to request the necessary repairs and/or adjustments within a reasonable timeframe, but to no avail. I clearly pointed out my concerns including specific issues with the poor workmanship, e.g. The cabinets were improperly installed. Such as: Gaps in closet doors Doors improperly aligned Doors open in to (against) walls Doors slam shut (protectors needed for all doors) Cabinets hinges out of 'whack' In addition the cabinets are pulling away from the walls which as cause damage to the wall. My intention for again posting my survey is to share my disappointment with Closets by Design. You know that subpar installation can impact the overall look and functionality of the cabinet outlook. I understand that minor imperfections can occur, but not to the level of poor workmanship. I would strongly advise against using Closets by Design their workmanship fell significantly below expectations and I cannot in good faith not alert others. Thinks twice before hiring Closets by Design. Do your homework!

Horrible experience at The Container Store in Nashville TN two months ago…read more I went to pick up some things and was going to talk to someone about elfa closets. Saw only two people on the sales floor in the Elfa area who both ignored me. I finally stopped a lady who walked past me to discuss the plans I had for my closets. She acted like I was bothering her. I frankly gave up on buying elfa. I then went to go pay for what I intended to purchase and found only one register open and 8 people in line. At that point I decided to seek out the manager. I went back into the store and now found that NO ONE a was on the floor. Looked in every nook and cranny and found no one other than other customers wandering. I then found what appeared to be magnetic access cards and a Zebra hand held device laying in the open on a display rack! I waited 15 minutes for the manager to finally appear. I asked why I had found no one on the floor to help customers. I also handed her the security tags that were left behind. Her response? "we are badly understaffed and working to unload our truck". I asked her if customers spending money were not important? She barely responded and could have cared less. (she did not even act alarmed or concerned about the security tags and the zebra device) I called their headquarters in Dallas and have never had any response from them. Two weeks ago I was in one of their stores in the Denver Area and experienced the same thing.... only two people on the entire floor in Elfa both involved with customers... Sad to see a company I have shopped at for 35 years go down hill so badly. This company consistently ranked top on "Best Places to Work" years ago and now could now care less about their customers. I just looked at Fortune Magazines top places for 2024 list .... 100 companies and Container Store is not even on the list. Sad. I left my cart behind and ordered on Amazon....

Look, I like to organize things! Is that a crime? Not here, it isn't! This place is a wonderland of…read moreorganization. It's like Disney for containers. So many containers. I have found lots of cool stuff here and I always walk out with something. I also like walking around and looking at all the different things to get ideas for storing stuff.

I was pleased with my experience and would recommend this service to anyone.The owner and her…read moreassistant were a joy to work with and consistently went above and beyond. I was impressed with their efficiency and professionalism.

From the owner: Nashville Home Organizers provides in-home organizing in the Nashville area for busy women and…read morefamilies who are feeling overwhelmed by the clutter in their homes. We strive to understand the unique needs of each client and deliver tailored organizing solutions with excellence. It's a joy to help our clients get organized and create systems that make their homes run more smoothly.

The Closet Factory somehow magically doubled the space in our 1940s closets. Their designer was…read morefantastic to work with and the installers were prompt and professional. Two thumbs all the way up!

From the owner: For more than 37 years, Closet Factory has been an industry leader in providing custom closets and…read morepersonalized built-in organization systems for the whole house. Each project begins with a free in-home or virtual design consultation. You will work closely with one of our expert designers to create a one-of-a-kind 3D design that satisfies your organizational needs, style preferences, and budgetary requirements. Projects are installed around your busy schedule by closet and cabinet installers that are employees and well trained. Explore our website, stop into our showroom or have us out to your home to explore the many areas of your home and style options we can do for you.

Excellent prices and hard workers - they moved a huge house of stuff for me in one day. Very glad…read moreto have found them!

When I first made contact I was given a quote of $350 flat rate. When I called less than 2 weeks…read morelater to hire the rate jumped to $385. I was put on the schedule that day. I paid the $385 the day prior to my move. The day of my move, instead of a 15' truck for which I had a paid invoice for, they came with a 20' truck. They waited until all my things were loaded on the truck. At the new address, with all my things still on the truck I was informed that I would have to pay an additional $25 for the larger truck. They used a UHaul truck for which they had 11 days to reserve a 15' truck, but they did not, and I paid extra for the larger truck that I did not request an upgrade for. I don't feel this was not good customer service. What was I to do refuse to pay the extra amount before my things were unloaded, then what would they have done, retain my things until it was paid? They did a decent job of the move itself, but I feel they need to have more transparency about the financial part of their business dealings with customers.