Tik Tac Task caused over $2600 worth of damage to my property and have reneged on their promise to pay. I hired them to perform a few simple tasks. One was to hang a couple of wall sconces. While drilling into the wall, one of the technicians drilled a hole into the breaker box, permanently damaging the breaker box, the breaker outside, and my sofa. He's lucky to be alive. The power went out shortly after, and I ended up packing up all my refrigerated food and staying with relatives for the night. My landlord called an electrician who came out the next day and got the power back on for $160, but with a dire warning. There is a hole in the breaker box with wires sticking out, creating a fire hazard. The entire panel was fried, so it all has to be replaced. It is NOT up to code now.Initially, the company wanted my landlord to get estimates from different electricians and offered to pay for the damage. The first estimate was $2000, which is standard for the work being done. Another electrician gave a similar quote, and also agreed that the breaker and the box outside must be replaced. Finally, Tik Tac Task had an electrician/friend come out, and give a FAKE report stating that because the electricity was back on, the boxes didn't need repairing. After that, Tik Tac Task cut off contact with my landlord.Tic Tac Task offered me a refund, but I have not received it. When I sent them photos of the singe marks on my sofa and an estimate of the damage, they ignored me. The sofa was in perfect condition, only used for 18 months. Because they have refused to pay for the damage to the breaker box, as the tenant, the cost falls to me. The damage exceeds my deposit, so I will paying $2000 out of my own pocket for damage done by a company who knows this was their mistake, initially admitted it was their mistake, and apologized profusely for their mistake. Unethical and unprofessional is how I would describe my experience with this company. This is my opinion at this time. It's a shame because I really liked Avi and Tom. They were super professional and polite. The technician who caused the damage apologized to me several times, and I feel bad for him as well. It's not like he set out to damage property, but it happened nonetheless. It's the company's handling of the damage that's just plain wrong. Now, I get make my debut appearance at the Davidson County courthouse. I will be filing suit within the next couple of weeks to recover the electrician's fees, damage to my sofa, court costs, and a refund. It's a good thing I have two law degrees. At least I won't have to also front legal fees. I will also be filing a complaint with the Better Business Bureau. I sent the company a pre-suit notice and gave them a deadline to respond, but they ignored it. That is not how you do good business. It's too bad I didn't hire the people from a major hardware store chain who charged a lot more. I think this would be wrapped up by now, or that the damage never happened in the first place. Now I have holes in the wall with no sconces, am $2,000 poorer with a damaged sofa, and am facing 250.00 and time drafting a complaint to file my suit. How is this fair? I'm sure they'll come up with a BS rebuttal to this review, rather than admitting fault. That's fine. They can try and sell their excuses to a judge and see how that goes. read more