Normally I loveeee this reformation and this review isn't a reflection of my typical experience. But I walked in today and was looked up and down and met with such a disdainful attitude that I actually had to ask if the store was open because in my mind only accidentally walking into a closed store would warrant such a nasty look. Then I was asked if I had been in the store before, then if I'd been in that specific store in a tone that I can only describe as disbelieving that I shopped in the store. Admittedly I'm not dressed to the nines but I certainly don't feel like that attitude towards a potential customer was warranted. I normally have such an amazing experience here that this was super jarring and left a very bad taste in my mouth especially as I a) work in the village and b) needed a dress for an event tonight and always find great pieces at Ref. I turned and left immediately. Really disappointing from a customer who loves this location. :/ read more