Dr. Kaplan performed cataract surgery on both eyes, one month apart…read more we discussed his giving me mono vision, which I had had for 25 years due to laser surgery on one eye. My eyesight after the surgery was 20/20: good for reading without glasses and distance within a week. Excellent job! Great office staff for routine eye checkups.

I had an eye exam in Nov 2025 and was given a stronger prescription for progressive lenses. I…read moreordered new glasses from Pearl Vision and have not been able to adapt to the new script. I went back to PV twice and they suggested returning to Modern Focus as the lenses matched the script. The Dr at MF said my vision changed and gave me less of a correction. I feel her 11/25 script was inaccurate but she said no and charge me $60 for the new one because I didn't buy glasses there. What a rip off! PV is making my new lenses for free. Now that's good customer service. Oh, and I was the doctor's first appt of the day and she arrived 15 minutes late to work. Like my time isn't worth anything? Needless to say, I canceled my next exam. I went to Dr Gould for years and always received excellent care and customer service. MF could use a little training on both areas.

I have been a patient of Dr. Manion since she took over from her predecessor, over 22 years ago. It…read moremust be difficult to gage how much time to allot for each patient and I note there are a couple of comments regarding her ability to keep to a certain time slot. Yesterday, I saw her for my annual check up. Her pervious patient was a child being fitted for contact lenses which must have been difficult for the girl. As a result, Dr. Manion was naturally concerned that this young patient was made as comfortable as possible, and thus the start of my consultation was slightly delayed. During Covid19 Dr. Manion had a wild influx of New Yorkers fleeing the city, in need of consultations, and as such she and her team had their work cut out for them in order to see as many patients as possible in a day. Naturally this inconvenienced other 'regular' patients, but with a little kindness and thoughtfulness, Westport Eyecare patients were all accommodated. Dr. Manion's care and attention to detail quite possibly saved my eyesight and restored my vision. I cannot recommend her more highly! In my experience most doctors run late because they care for the patients they are tending, as do car mechanics and plumbers!

I routinely wait at least an hour if not more when I come to see Dr. Manion. I have put up with…read morethis for several years because she came highly recommended but this time she got my prescription wrong and I can't even get back into see her - they want me to wait over a month. Meanwhile I paid several hundred dollars for glasses I can't see out of. She doesn't take most insurance so it's not as if The place has to book people over each other. Since COVID I am now deciding that my time is worth more than that and am not going to sit for such a long period anymore - so I am now seeking another alternative.

I went to the office for an exam and called ahead to ensure they took the Aetna Vision. After…read morewaiting for the appointment, I went to the office only to find out they wanted to charge Aetna medical and not take Aetna vision. The economic payoff for Robbins is much higher in billing through medical insurance. When I complained, they said they would deduct the $50 co-pay from my bill so I would not see a difference--the first of many lies. Bills after two years, I called them on an $80 balance and paid $60 to end the BS; they "waived" the $20, or so they said. Another three years, and they send a $20 bill every three months. Today I paid the "waived $20 to end their larceny. How desperate is this operation? They spent three years collecting $20, which they had waived. Do not fall for the BS coming out of this place. Stay away. You have been warned. As far as service, I would never buy their high-priced glasses; I would go blind them go to Robbins again

Went to Robbins after being referred by Yale, for my follow up visit i received a voicemail the day…read morebefore the visit saying Dr. Robbins day off is Friday and she wont make the 9:30 appointment to call to reschedule, I took it upon myself to find a new optometrist, Friday comes and I received another voicemail at 9:10am 20 minutes before the cancelled appointment saying if I can be there at 9:15 she can see me. Im looking for a bit more professionalism.

Dr. Lorenzo Cervantes…read more I want to start by thanking you and all the wonderful staff at the Surgery Center of Fairfield. I came to you with high expectations because of all the recommendations I received from former patients. I must admit they were right it was a pleasurable surgery experience from all aspects. From the reception to all the wonderful staff interactions and of course you. I never felt uncomfortable anytime during both of my cataract surgeries and for that fact I thank you and would recommend you to everyone who needs any eye surgery.

I had 3 appointments with Dr. Cervantes over an approx. 2 year period. I was on-time for all 3…read moreappointments. He made me wait between 45-60 minutes on EACH appointment. He, along with his front desk staff were insulted that I complained about the wait each time! I will never use him again!

Dr Kostina is an Ophthalmologist who I was referred to by a friend who is also practicing. She…read morespecializes in neurology opthomology and she is very professional and knows her field of medicine. I trust her explicitly with m care.

My wife and I left the Eye care Group today for ever. We didn't really have a problem with the…read moredoctors. We had a problem with over booking and the help. Young man was very insensitive to our situation. AND RUDE. Two weeks in a row we had 2:15 appointments. At 3:30 we hadn't seen the doctor yet! After the check in the young man was given my wife's file. He presided down the hall and was doing something on a computer. While cit catting with co workers. After that he went in to one of the rooms to talk to another co worker. 25 minutes after her initial appointment he proceeded to call her. I explained that my wife had a 4:00pm appointment else where, and could we be seen in the next hour and a half. His answer was = We don't work by time, we go by patients. And there are 8 in front of you. if each patient took 15 minutes which they take much more than that. That's 2 hours ! That is not expectable. Many of the other patients were complaining also, how many left? They thing they have the only show in town. Many of business that have thought that way are not in business anymore ! Who ever runs that office better wake up and watch what's going on.

Dr. Seth Meskin - Please read. My first experience at Eye Physicians & Surgeons PC - walked in to…read morea very nice office. The lady at the front desk greeted me by saying my insurance is not active. After realizing her mistake she said I needed to pay a $40 co-pay, which I did not have to pay. She said if I did not pay it now they would add a fee to the $40 when they bill me. The office manager was not much better, asking me to sign a form that a service that was covered, I still needed to sign that I would be responsible for it. Did nt make any sense at all - then she said I was good. Wow, I almost walked out due to their rudeness and miss reputation However, Erica made up for the unprofessional treatment the front desk showed me. And Dr Hardik Patel was kind and thorough durning his exam and treatment. I am sure that management has no idea how unprofessional the front desk staff is. Maybe they should send in a "Ghost" patient so they can see for themselves.

Exceptional! My new puppy took a playful swipe at my eye--fortunately Dr.Gewirtz rescued eye, but…read morethe cornea damage was serious. Dr. Meskin saw me at 8:30 on a Saturday, provided advice that ensured sight was saved, that infection had decreased, alleviated fear and enabled me to resume driving soon after. Expertise noteworthy, but appreciated even more his seeing me so promptly and reassurance (see lot of this injury.)

I showed up at the East Haven, CT office to find no waiting area. I had to stand and wait for my…read moreturn to speak to the receptionist. The office is one big room divided by small partitions. My exam was done basically in the hallway because there was no room. When Dr. Noecker came into the exam room, he said "You know how this goes, right?" Well, no I don't. I'm not an ophthalmologist and it was going to be my first surgery of any kind. He explained the procedure to me, but not the possible problems that may occur during or after the surgery. I read his reviews on other sites & saw a lot of "1 stars" with major complaints so I have decided to cancel my surgery and go with another ophthalmologist.

Horrible experience at Fairfield location today. Did not get to see the Dr. Upon check-in I was…read morehanded 5 pages of paperwork. I had a broken shoulder surgically repaired last week, my dominant/writing hand. My arm is immobilized. I asked if there was another way I could provide the information because I was left-handed and would have trouble filling out the paperwork. The person I was speaking to went around the corner to ask someone else and I heard her say 'he can fill it out with his right hand.' I walked around the corner and said, 'you've got to be kidding me, there's no other way I can provide this information to you? What if someone has a disability, how would they do this?' The response was 'Their aid would fill it out.' I just took my insurance card and id and left while saying, 'or perhaps you could have provided the paperwork in advance, provide it electronically, or let me answer the questions verbally like every other office has been able to do.' I've had multiple first-time office visits in the past few weeks due to the broken shoulder. Very hard for me to politely explain how obnoxious and unnecessarily rude this was. Not to mention how out of line the response to the disability question was.

My ophthalmologist of many years fell ill and retired. I had an awful experience with another…read moreophthalmologist who ran an assembly line operation inefficiently. Worse I had no confidence in his prescription because his refractor had smudged lenses. So after checking her reviews I decided to update my contact lenses and have Dr Gross double check the other's work. She fitted me with the latest and greatest daily wear contacts very professionally and without a hitch. That night, with my Parkinson's Disease reducing my fine motor control, I couldn't remove the lenses. The next morning,​ I reached out to Dr Gross and she made arrangements to meet me at a local YMCA convenient to my job and removed the contract lenses. She was gracious, without a word of complaint. Caring and service above the call of duty. ​​​​​​​​

Dr. Gross is intelligent, skilled, professional and very personable. I have been away for six…read moreyears and l'm looking forward to having her as my optometrist again. I'm making an appointment this week!!