I have been a patient of Dr. Manion since she took over from her predecessor, over 22 years ago. It…read moremust be difficult to gage how much time to allot for each patient and I note there are a couple of comments regarding her ability to keep to a certain time slot. Yesterday, I saw her for my annual check up. Her pervious patient was a child being fitted for contact lenses which must have been difficult for the girl. As a result, Dr. Manion was naturally concerned that this young patient was made as comfortable as possible, and thus the start of my consultation was slightly delayed. During Covid19 Dr. Manion had a wild influx of New Yorkers fleeing the city, in need of consultations, and as such she and her team had their work cut out for them in order to see as many patients as possible in a day. Naturally this inconvenienced other 'regular' patients, but with a little kindness and thoughtfulness, Westport Eyecare patients were all accommodated. Dr. Manion's care and attention to detail quite possibly saved my eyesight and restored my vision. I cannot recommend her more highly! In my experience most doctors run late because they care for the patients they are tending, as do car mechanics and plumbers!

I routinely wait at least an hour if not more when I come to see Dr. Manion. I have put up with…read morethis for several years because she came highly recommended but this time she got my prescription wrong and I can't even get back into see her - they want me to wait over a month. Meanwhile I paid several hundred dollars for glasses I can't see out of. She doesn't take most insurance so it's not as if The place has to book people over each other. Since COVID I am now deciding that my time is worth more than that and am not going to sit for such a long period anymore - so I am now seeking another alternative.

I wouldn't go to anyone else to care for my husbands sight but through Dr. Robbins eye center. My…read morehusband has Multiple Myeloma (cancer of the blood & bone) and the attention to detail they incorporated with the surgery of his cataracts absolutely went above and beyond. I felt safe leaving my husband in their hands. I must also include Peter who actually gave me his personal cell phone number and treated us as though we were family. Dr. Robbins is lucky to have him on her team. I think he should consider putting a mattress in his office...lol because any time I called him (day or night) he was helpful, efficient, caring, and considered my husbands very delicate condition. Thank you Peter for all your hard work and dedication! I mean it. The entire team deserves raises because after all you wouldn't have such a great business without them....especially Peter. Thank You All! Angela Ferrara of Fairfield P.S. My husband now teases me because he can see better than me:)

I went to the office for an exam and called ahead to ensure they took the Aetna Vision. After…read morewaiting for the appointment, I went to the office only to find out they wanted to charge Aetna medical and not take Aetna vision. The economic payoff for Robbins is much higher in billing through medical insurance. When I complained, they said they would deduct the $50 co-pay from my bill so I would not see a difference--the first of many lies. Bills after two years, I called them on an $80 balance and paid $60 to end the BS; they "waived" the $20, or so they said. Another three years, and they send a $20 bill every three months. Today I paid the "waived $20 to end their larceny. How desperate is this operation? They spent three years collecting $20, which they had waived. Do not fall for the BS coming out of this place. Stay away. You have been warned. As far as service, I would never buy their high-priced glasses; I would go blind them go to Robbins again

I rarely write a review but the care I experienced at EyeCare/Norwalk was exceptional. Dr. Nizami…read moreprovided excellent professional care and everyone in the office was pleasant and helpful. I had a concern a few weeks post my appointment and Dr. Schulman who was covering called me after hours, spent a lot of time addressing my concern and went above and beyond to help. I highly recommend EyeCare to anyone in need of vision issues/check ups or anything related to eye care.

They have been the best with my kids. Our daughter was not reading, had a lot of assistance in…read moreschool that helped, but ultimately it was Dr. Randy Schulman and Dr. Jason Grygier who helped her with vision therapy; turned out she had a few visual problems, which they fixed, so she stopped immediately struggling with her reading and writing. Dr. Jason Grygier continues to see both out children for myopia problems, and he has been super helpful. Myself (the mother) had the expected short vision problems, but Dr Grygier was able to prescribe me gradual lenses that allow me to see so much better close by, middle distance and long distance (I happen to have some astigmatism and also work as an artist, so "mid distance" good sight is important in my job)

HORRIBLE!!! I called to make an appointment for an eye exam. The person I spoke with was nasty,…read morecondescending, unprofessional and utterly incompetent. She didn't even know the answers to simple questions about eye exams and had to put me on hold for over 10 min so she could check with her supervisor. Then she didn't know the price of the contact lens fitting exam. Then, when I asked if they accept my insurance it was impossible to get a straightforward answer it was clear she had no clue what she was saying. Later, I called their other location to doublecheck and got completely different answers. It was also an ordeal. Again, the person I spoke with was rude and abrupt. They are so vague about insurances they accept, or about the final cost you can expect to pay. Then they e-mail forms to sign requiring you to pay upfront for things that are routinely covered by insurance. Everything there is so chaotic and disorganized. And don't even dare ask another question because you will be snapped at. I can only imagine when one gets a bill from them. Most likely you will be overcharged and nobody in their office will cooperate with you to resolve any billing issues.....or even understand what you are calling about. Not the sharpest knives in the drawer, to say the very least. Stay away from this practice!!!!!!

The immediate response to my original review completely changed my view of this practice. Everyone…read moreI spoke to acted in the most respectful, caring and professional manner

I don't really like this location b/c it can be chaotic. I usually go to the Southport location but…read morethis one is closer to my house. I had an appointment to check my vision & get contact lenses/glasses prescription. I've been going to Dr.Nilka Pabon for 10+ years. She is very professional & is good @ what she does. I will continue to only see her as my Optometrist. Unfortunately, this location is always packed & short-staffed.

The doctors and staff are amazing. I was able to make an appointment easily. I didn't have a wait a…read morelong time to see the doctor for the exam. The doctor took the time to answer all of my questions, and was very thorough. I highly recommend Vision Center Associates.

Poor communication. Ordered new lenses, told to text to pick them up, texted on Tuesday, tried to…read morepick up on Wednesday. On Thursday, they finally got back to me, let me know they were closed on Wednesday. The next time I had a break in my schedule on Friday, texted at 9:30, suggested 12:30 to pick up new lenses, at 11:30 they texted me 12:30 was taken, how about 1:30. Tried calling no answer. I texted back at 11:45 and said OK for 1:30. They responded that they gave that time to someone else. When I finally got an answer they said to just come by and knock on door. When I did knock, the woman signaled to me that I should call-they would not come to the door. When I finally talked to the Father, (it really is "Family" ) he said he was sorry I was upset, but never apologized for poor service. His son gave me the exam, the Mom checked the son's work, and the Father fitted the frames. I was happy until they kept letting the phone go to voice mail, and started with the texting.

The most competent and kindest doctors and staff anybody can ever ask for. If it could be 10 stars…read morethey deserve it.

I've never had a bad experience all the years I've been going, from 1985 or 1986. I would recommend…read moreVision Consultant if anyone need a good Optomotrist. Dr. Castaldi is excellent as one person said. I hope he doesn't retire anytime soon.

The office staff is extremely professional. (I showed up…read morelate for appointment, but was rescheduled and seen within the hour. The way I was taken care of by Shonda, and Alma was incredible. (I've worked in customer service and it's not easy.) Dr.Castaldi very thorough, and took the time to explain everything.

This office is wonderful! The care my husband received was top notch. Dr Noecker is a caring…read moreprofessional with a welcoming manner. My husband's cataract surgery was done seamlessly and his staff are A number 1. It would appear that everyone knows their job and performs to the highest level. Why they even change the TV channel for me when I arrive because I can't tolerate CNN! God bless them all and Dr Noecker especially for improving my husband's quality of life

I showed up at the East Haven, CT office to find no waiting area. I had to stand and wait for my…read moreturn to speak to the receptionist. The office is one big room divided by small partitions. My exam was done basically in the hallway because there was no room. When Dr. Noecker came into the exam room, he said "You know how this goes, right?" Well, no I don't. I'm not an ophthalmologist and it was going to be my first surgery of any kind. He explained the procedure to me, but not the possible problems that may occur during or after the surgery. I read his reviews on other sites & saw a lot of "1 stars" with major complaints so I have decided to cancel my surgery and go with another ophthalmologist.