Well our flooring adventure began on Friday November 8, 2024.
Adventure#1: Our Refloor representative was Kelly Dury. If decide to get flooring from Refloor, I hope that you get the pleasure to have Kelly as your representative. She is professional, patient, knowledgeable, and, above all not pushy! Really she doesn't have to be pushy because the product speaks for itself. And yes, they receive military discount. That was just one of the many discounts we got this company is awesome. (Keep reading.) We had three other flooring companies come out, and Refloor was our top decision. ( not to mention the places we also visited). We were really amazed by the several payment plans that they have as options to pay for the product. The lifetime warranty that they have on the flooring blew me away because I haven't seen anything like that as of yet. Also, the quality of the flooring is not like the flooring that their competitors showed us.
Adventure #2 YAY Installment day Wednesday November 29.2024. Well I thought we were going to get a call before the installers came out. I was really surprised they were knocking at my door at 9 AM but the company apologized and I was happy just to get the flooring started. There were three guys that were installers each one knew what they were supposed to do specifically and they work very very fast!
When all of the project was completed in our home, we were very happy. Maybe took Beautiful love it!
And to my surprise, two of the managers came to our home at different times to see how the insulation process was going. The Refloor Project Manager, Trevor Roberts.
He came around 11:30 AM and checked to make sure everything was being handled correctly. Trevor is very professional, friendly and he displayed concern of how the installation was going with the installers. He walked through the rooms that were completed and the rooms that were not installed yet.
The second manager made a visit to our home, approximately 1:30 - 2:00 PM. I think his name was Bryan Tillery. He was also very professional, personable, kind, and friendly. He also checked on the performance of the installers work that was being completed. He asked if we had any questions and he was impressed by the fact that I was refurbishing our stairs in our home from carpet to hardwood. Well, the installers wrapped up the job about 330 and that included their half an hour lunch. They put every piece of furniture back where it was on the floor and did not break anything. We didn't have to move anything. The installers moved every piece of furniture.
Adventure #3 well the next day I noticed a small dent on my refrigerator door. I'm pretty sure the dent wasn't there before. I took a picture of the dent and island that we have in our kitchen and texted it to Trevor.
I explained to him that the dent wasn't there before. I think that when the installers moved the island, they pushed the island into the refrigerator door which made a small dent. (The corner of the island was scratched as well and it is the height of where the dent is) Normally I wouldn't bother with anything much like that but our fridge was just a year old and brand new and considering it's a $4000 fridge that means a lot to me.
ADVENTURE #5 Well Trevor Roberts @ REFLOOR called GE and ordered a replacement door for our Fridge and, he called another company to have the door installed. Trevor was present to make sure the fridge door was installed correctly.
I know that this is exceptionally long review for a company, but Refloor not only stands by their product, but they standby their Customer and that is what gives Refloor a good name and good reputation.
It's a good company!!!! Hands down.
We HIGHLY RECOMMEND Refloor for whatever kind of flooring project you want to do
Thanks, Kelly, Jonathan, Trevor and, Bryan.
You guys ROCK!
(Jonathan = Boss in Nashville who I talked to and forgot to mention) read more