We just finished building a house and used Buy Floors Direct extensively…read more I was super-impressed with the customer service we received from the staff. Mike the Manager was very helpful in helping us process returning some tile we over-bought. Mark and Darrell are both very knowledgable about their products and were a great resource to help in our decisions. Whitney was very helpful in processing the order and helping with the return paperwork. Don't use another company who may charge a restocking fee for any excess material (learned the hard way). Use Buy Floors Direct!!!

Billy was knowledgeable very helpful and was able to find what I needed to finish my project.read more

I don't know how I can excuse myself for not writing this review sooner! Fred's Flooring did an…read moreoutstanding job for our family. Let me sum it all up this way: Excellent communication, quality, and craftsmanship! Job well done! We had temporary flooring in our house after some kitchen water damage. We had asked local online FB groups for recommendations and seen Fred's come up more than once as doing great work. I called and spoke with Michael and got some information from him. We made plans for a estimate of the job and he came out to our house. He was on time, or early and called prior to showing up. Here is where it gets good... Their prices were fair. Maybe not the cheapest, but that's ok. Cheap does not equate to great. Very fair quote. We decided to accept and paid 50 percent up front for flooring they had to order in from their nearby warehouse. Although a day late in confirming it had arrived, they Michael contacted us to let us know our materials had come in to their local shop in Murfreesboro and we made an appointment to start the work. Our family moved all the furniture out of the kitchen for them and when their crew showed up to begin work...guess who also showed up at the same time? MICHAEL! The sales person also came with the crew to inspect once again, check in with us and scope out the project once more. He inspected areas (under the dishwasher and refrigerator) he couldn't see before. He got on his knees and checked it all out. He discussed the project with the crew, said he'd be back to check in later and said goodbye. The crew got to work, tearing out sub-floor, tile backer and going to town on the demo. My ONLY constructive critique was that we were unprepared for the amount of dust...but I should have known better, Lol... Half the crew left to go pick up new sub-floor for the kitchen and the others kept working. Efficiency is their game! The project took two days, as planned and discussed. They worked late the first day to get it all done. Day two was hard work too. Now, we have new sub-floor, no more water damaged issues and they even got rid of a few squeaking floor areas that drove us nuts! Finally, when everything was done, Michael called to check in the next day. With two SMALL concerns, he came by the next day to check it out. All that was needed was a bit of silicone sealant in two areas and done. He had his guys come back out asap. HE personally was there each step of the way. Give the man a raise.... ;-) If you want dependability, honestly and a solid work ethic, give them a call... They cut ZERO corners and our floors look great!

Fred's flooring replaced damaged engineered wood flooring with a perfectly matched replacement,…read morenegating the need to re-floor the entire lower floor of the house. The flooring work is second to none. The timeline to get to the work and get it done was only days from the go ahead.

Kathy was a delight to work with when we were considering having carpet installed in our new home…read more While we didn't end up going with her company (only because we were able to get true hardwood installed that worked with our budget, which eliminated our need for carpeting), she was a consummate professional to work with. Always showed up when she said she would, had a quote when we needed it, and was absolutely priced competitively, especially given the personal touch and on-site consultation. Would absolutely work with again in the future for any carpeting needs we'd have.

It seems they don't take phone calls, let several VMs, and received message that they are too busy…read moreto schedule an appointment? Sad customer service!!!

Excellent selection and very affordable prices. The staff is extremely friendly and helpful. One of…read morethem even offered to help me load the tile into my truck, and it turned out he was the owner of the store. It's rare to receive such personalized service from the owner, especially in a larger store. I've been a customer since 2016 and will definitely continue shopping here.

I cannot recommend Buy Floors Direct enough! I am getting ready to sell my house and I needed new…read moreflooring to replace my carpet. Right as I walked in, I was instantly greeted by the kind employees. This store is organized and has so many great products. The manager was very knowledgeable about each product and took the time to listen to exactly what I was looking for while explaining pros and cons of each product! I could tell he genuinely cares about customer satisfaction. Great prices, huge selection, and amazing customer service. I'll definitely be coming back!

So far so good! I'll keep you posted after install. Patrik, Brian and Cheyenne are fabulous. Look…read moreforward to working more with Patrik and the install.

My first encounter was with Cheyanna, who explained the different types of flooring and which ones…read morewere suited to the kitchen. My next interaction was with Miranda, who came out to measure the floor and become the point person. We initially misunderstood the time of installation, but when the installers came, they worked swiftly and professionally, and the Lead Installer approached me with a smile and apologized for the time change. I recommend the company because of their meticulous work and products. They offer a personal touch, which is something I treasure.

Shop all you want. Your not going to find better quality wood floors at a better price. I…read moreactually started my search at HB based on the solid reviews. But because our house needed some leveling before we could install we had plenty of time to shop, and we did. Originally we thought we might be able to save some money doing different flooring in parts of our house, but we really wanted wood throughout. At HB we were able to find a beautiful wood floor that we could afford to do the whole house. Just finished instillation, it's beautiful, we could not be happier with our selection. As everyone has noted Gabriel was super helpful & knowledgeable through out the whole process. We actually over estimated our wood by a lot! They were very fair in allowing us to return the unopened boxes. Our installers told us it was very good quality product and were surprised by what we paid. If your planning a hardwood flooring project you need a Hardwood Bargin, that's what you'll get at HB.

We bought floors from this company and they started deteriorating in less than a year. They…read morerecommended the flooring and I recently learned they were the manufacturers of the flooring they recommended. They do not have good products or service. Stay away from this company!!!

I don't even know where to begin the people there are really nice yes that is correct but ordering…read morea tile and waiting for it to be received takes so long. I would not recommend ordering from this place at all. I have a job that was supposed to be done last month and my tile is still not here, but this is ridiculous.

The short version: David is courteous, responsive, helpful, well-priced, and his team did a great…read morejob! We will be using David and his team for all of our future flooring projects in the Nashville area. I wouldn't go with anyone else. The long version: we reached out to David as one of our options when redoing our flooring in our home. He was helpful and came by to give us a quote and offer some flooring options. We ended up not going with him because our project manager wanted to use one of his guys. Even after deciding to go with someone else, David was responsive, kind, and helpful. Well, ultimately, we should have gone with David from the beginning because we had a very bad experience with the initial team our project manager chose (they didn't come on time, would skip days, were unresponsive, damaged parts of our home, and generally did poor work -- you name it, it went wrong with them). So: we went back out to bid the rest of the project (the stairs, the most complicated part of the project) with a number of contractors, including David and FCI of Eastern Nash --- his quotes were competitive with all the other bids we received. He was happy to work with us and use materials that we ordered separately through Floor & Decor. We switched to David halfway through the project to finish off our stairs. The difference between David's team and the other contractor was night and day. David was responsive and helpful in the planning stage, he spent a significant amount of time at our home making sure we were ordering the right materials with the right measurements, and he was flexible in moving the project date when our delivery of the flooring materials was delayed. His team showed up on time, worked hard all day, and even finished half a day early (which never happens in my experience with contractors!). David was there almost the whole time to monitor his workers, checked in regularly, and was the last one to leave in the evening. He even left our garage cleaner than it was when he got there! We had a couple items we wanted them to come back and refinish, and he and his team did it happily without push back. He even came back and did some of the final finishes himself when his team wasn't available, and that was after he had received full payment. He offered to come back and fix anything that went wrong with his going forward as well. Truly, top-tier customer service and a pleasure to work with. And the stairs with the new flooring look really great. Courteous, diligent, high-quality work at a competitive price -- he and his team made what was a daunting project feel easy. We will be using them again for all flooring projects in the area.

We have had "rock solid" epoxy done twice. The professional…read moreapplication failed miserably, twice... After that unpleasant experience we have called in the professionals. Scheduling with Guardian was easy. Sales person - Brent was also very easy to work with and was very knowledgeable about their product/service. Guardian install crews are booked months in advance so we had to wait looking at our "rock solid" floor that was professionally screwed up for a while... The transformation is out of this world. We love the space now. All was done in a matter of 8 hours and we can start moving stuff in the next day!!! Pictures are worth a 1000 words though. Thank you Mike and Bryan for a stellar install!!!

Beautiful finish to our front porch and back patio slab. Workers were right on time, friendly and…read moreworked efficiently. Super pleased with the outcome!

We had a great experience Flooring Repair Specialist. Kenny…read morewas professional, friendly and fast. We could not be happier with his work.

Kenny was amazing. He responded quickly, worked with my quirky move schedule - I needed to get the…read morecarpet stretched in a small window after we closed on a new house and before the moving truck and movers showed up. He was right on time, got to work asap, and did an amazing job! I'd highly recommend him - great attitude and super work ethic. Thanks, Kenny!