We've worked with OH on a couple of projects. The fact that I mentioned a couple of projects should…read moresay to you, repeat customer. We received tremendous value, quality and professionalism the first time so we chose to use them again. Honest, fair pricing with high quality installers. On time, on budget time lines and installations. Can't say enough good things about them.

Ozburne Hessey is my first choice when I have a flooring project. I am an Interior Designer and I…read morehave worked with them for a number of years. They have done both carpeting and vinyl plank floors for me as well as a metal look lay in ceiling. They are very knowledgeable, they have a lot of choices of materials and great installation. They also have a warehouse of stocked inventory for immediate installation and budget projects. I highly recommend their service.

I don't even know where to begin the people there are really nice yes that is correct but ordering…read morea tile and waiting for it to be received takes so long. I would not recommend ordering from this place at all. I have a job that was supposed to be done last month and my tile is still not here, but this is ridiculous.

The short version: David is courteous, responsive, helpful, well-priced, and his team did a great…read morejob! We will be using David and his team for all of our future flooring projects in the Nashville area. I wouldn't go with anyone else. The long version: we reached out to David as one of our options when redoing our flooring in our home. He was helpful and came by to give us a quote and offer some flooring options. We ended up not going with him because our project manager wanted to use one of his guys. Even after deciding to go with someone else, David was responsive, kind, and helpful. Well, ultimately, we should have gone with David from the beginning because we had a very bad experience with the initial team our project manager chose (they didn't come on time, would skip days, were unresponsive, damaged parts of our home, and generally did poor work -- you name it, it went wrong with them). So: we went back out to bid the rest of the project (the stairs, the most complicated part of the project) with a number of contractors, including David and FCI of Eastern Nash --- his quotes were competitive with all the other bids we received. He was happy to work with us and use materials that we ordered separately through Floor & Decor. We switched to David halfway through the project to finish off our stairs. The difference between David's team and the other contractor was night and day. David was responsive and helpful in the planning stage, he spent a significant amount of time at our home making sure we were ordering the right materials with the right measurements, and he was flexible in moving the project date when our delivery of the flooring materials was delayed. His team showed up on time, worked hard all day, and even finished half a day early (which never happens in my experience with contractors!). David was there almost the whole time to monitor his workers, checked in regularly, and was the last one to leave in the evening. He even left our garage cleaner than it was when he got there! We had a couple items we wanted them to come back and refinish, and he and his team did it happily without push back. He even came back and did some of the final finishes himself when his team wasn't available, and that was after he had received full payment. He offered to come back and fix anything that went wrong with his going forward as well. Truly, top-tier customer service and a pleasure to work with. And the stairs with the new flooring look really great. Courteous, diligent, high-quality work at a competitive price -- he and his team made what was a daunting project feel easy. We will be using them again for all flooring projects in the area.

I would definitely recommend Carpet Den. Our floors look fantastic and the customer service was…read moreawesome! The price was right as well.

I have been a customer of Carpet Den for 10 years. They have a wide selection of products,…read moreknowledgeable staff and excellent installers. I've always been impressed with the end result!

My wife and I have a long history with Country Flooring Direct. Over the past decade, they have…read moredone about 10 flooring projects for us in 3 houses, including laminate, LVP, tile, and hardwood refinishing. They do very good job at competitive prices. Steve, the father, is extraordinarily nice and loves the aesthetics of flooring. His kids Kevin and Jason are now taking over the business. They are a bit gruffer, but they get the job done and try their best to make things work for the customer. Once, when we provided the materials for an install, we forgot the quarter rounds and transitions but they took care of that without adding a charge. As experienced landlords in Nashville, CFD is our go-to flooring company!

The worst experience ever. Floors turned out horrible. I had installers demanding payment. One…read moreworker asked me to take him home because he said the other installers had threatened him with a gun. just horrible.

So professional & communicative! No ghosting. Pricing was fair. No pressure sales. Love my new LVT…read morekitchen floor! Adam and BJ were lovely!

Adam is a pleasure to work with. He helped with selections and was kind and patient as we decided…read more The installers did an amazing job, very neat and professional. The entire experience was so pleasant! So nice to do business with a team that actually does what they commit to ! Highly recommend!

The experience of changing our carpet to hardwood started out positive and took a turn to…read moredisappointment. We chose to have another company come in and repair/redo the color and address any poor workmanship.

We found ourselves in a bit of a conundrum recently. We had two short, non-load-bearing walls…read moreremoved in a room that had engineered wood flooring glued onto a concrete slab. Issue # 1: Remove old floor and replace with new strips in a pattern that smoothly fills in the spaces where the old floor was removed Issue # 2: Match the size, color, and grain of the old flooring with new replacement strips A representative (Clayton) came to our home to measure and give us an estimate. He invited us to visit the store to look at samples. The number of samples we found in the store were a bit daunting at first. But a helpful sales representative there guided us through a selection process (limited by the few samples that might fit and match in color.) She gave us several samples to bring home. Finally deciding on a match, we returned to the store to place our order. Unfortunately, we had to order an entire box, even though we'd be using less than a quarter of that amount. When the installers came, they tore out the old floor, then discovered that the wood that was sent did not match our color! Arrrgggh. (But thank goodness they suggested we return to the store to straighten it out. Which we did.) The floor was installed in about half a day and we were extremely pleased with the efficiency and courtesy of the installation crew. Eric, Project Manager came to do a final inspection, repaired one or two minor glue gaps...and we were done. Overall, we were very pleased with the service (save for the initial mistaken wood color). And, as you can see by the photos I've posted, they did a great job interlacing (weaving) in the new with the old.

I used these idiots 5 years ago and just had stairs completely redone. It was rebuilt by Tiffany's…read morehusband and was structurally unsound and was close to collapsing. The job had several issues which is to be expected during flooring and painting entire house. However, a week after I was able to get them out of here, two ladies and a little girl (who acted as a translator) knocked on my door and said that Tiffany had not paid them. I will be reaching out to TN contractors board to warn others. Use these fools at your peril. Btw after my experience with stairs, this should be a zero which is not an option on here.

Had a good experience the first time that I used them for flooring installation. The second time,…read morewe were missing part of the materials. The installers did not notify us of this until the last day of the install and advised us we had to order the parts and they would come back within 1 day to install when the parts arrived. It has been over a month and they have no-showed three times and left me in a difficult position of having to hire a new installer for a very small job. Extremely unprofessional. In addition, they increased the installation price on me based on the flooring being laminate vs. vinyl wood. They said laminate was more work but they did not tell me the price was changing until the job was completed. Very disappointing service experience for a company that I had referred to numerous people.

My first encounter was with Cheyanna, who explained the different types of flooring and which ones…read morewere suited to the kitchen. My next interaction was with Miranda, who came out to measure the floor and become the point person. We initially misunderstood the time of installation, but when the installers came, they worked swiftly and professionally, and the Lead Installer approached me with a smile and apologized for the time change. I recommend the company because of their meticulous work and products. They offer a personal touch, which is something I treasure.

This place is great. Good options on flooring and when they went to deliver there was a problem…read morewith the delivery man, I called them up and they sent one of their workers to unload and bring flooring up the stairs. Blake was the worker that helped and he was amazing. Hard worker!!!