Kathy was a delight to work with when we were considering having carpet installed in our new home…read more While we didn't end up going with her company (only because we were able to get true hardwood installed that worked with our budget, which eliminated our need for carpeting), she was a consummate professional to work with. Always showed up when she said she would, had a quote when we needed it, and was absolutely priced competitively, especially given the personal touch and on-site consultation. Would absolutely work with again in the future for any carpeting needs we'd have.

It seems they don't take phone calls, let several VMs, and received message that they are too busy…read moreto schedule an appointment? Sad customer service!!!

great personal customer service. Owner does all the…read moremeasuring. Family owned Fast service And The jobs they do are great. We are very fussy on seam lines and they literally make seams disappear. The installation crew however needs to improve as far as clean up. The crew left us a big mess we had to deal with. We were not happy with how they left all the rooms they didn't carpet and the garage where they must have cut everything.

Beautiful floors and carpets! These guys were on time, on budget and great to deal with. I highly…read morerecommend them for anyone looking for a beautiful new sparkle on your floors

We hired Chase to remodel our bathroom. He gave me a timeline of a week and a half and a…read morecompetitive quote for the job. After 3 weeks, he still wasn't finished and we fired him. I'd had enough of the babysitting. There were multiple times during the project he had to redo what had been done because of not measuring correctly and not completing the part like we'd asked. They made a mess walking through our house and constantly left the back door open on hot days. Every night we had flies in the kitchen because he was too lazy to close the door behind him. We have damage to our bathtub, our vanity, chips in the unfinished floor, multiple leaks left by his plumber, and the list goes on. We had paid him for 85% of the job, and when I asked him to pay me some of the money back, he told me "Jacob, if you want money back from me, you can take me to court," and sped out of my driveway. Beware of the big talk he puts on up front, because he cannot follow it up with his work.

Zero issues. Trustworthy, reliable, and completed the work. His team was professional and got the…read morejob done as expected in the timeframe set.

If I could, I would give McGrath Floor and Design a solid 10. We had a small job but finding the…read moreproduct was turning out to be a problem. We took a shot and walked into McGrath Floor and Design and within 15 minutes had what turned out to be the solution. Rick let us take home his sample board to compare to our floor. It matched after we had spent 10 months of searching at many flooring businesses unsuccessfully to find a match. Laura ordered the product immediately and within less than a week we had the product. Rick spent the time detailing how we could fix the floor ourselves if we wanted. Instead, we used Rick's installer, Leo, and are glad we did. He was able to fix the floor with expertise and perfection. The follow up from Laura and Rick was amazing. They were all a pleasure to work with and we would recommend them to anyone.

I can't say enough about what a pleasure it was to work with Laura and Rick at McGraft Floor &…read moreDesign. They just installed a wood floor in our primary bedroom. The install involved a drawn out insurance claim with several subtleties twist and turns and back and forth. They hung in there with us and worked splendidly with the agency. They helped walk us through it all with ease, patience and professionalism. We felt listened to (like good family members) and felt we had a true advocate. We are so pleased with the install as it has transformed the bedroom. Also a very special mention to Dennis who was the project lead and a true craftsman. This is our third floor install with McGrath and my wife and I highly recommend them if your looking for that personalized touch, quality craftsmanship and total professionalism.

When I bought our home in 2004, it had a fine, wooden deck attached. Lately my wife noticed that…read morethe deck was a bit decrepit and so contacted the Dan Company to build a sturdy replacement. Even though hampered by the Covid virus and the requirements of our HOA, the doors they replaced and the rebuilt deck were all very high quality. We'll call the Dan Company for any future renovations to our home and have already recommended them to our neighbors.

I wish I didn't have to write this review: we had a great experience with the company a couple…read moreyears ago (so great that I served as a reference for them!), so when we needed help with a substantial primary bathroom renovation, they were our first call. Unfortunately, our experience this time around was terrible -- I cannot in good faith recommend them anymore. Giving two stars (rather than one) because the work quality was very good. Subs did a great job, were friendly and cleaned up after themselves. In the end, we didn't go over budget. But we paid a lot of money and experienced a lot of unnecessary delay and drama. In short, our project was a victim of poor communication and lack of ownership taking responsibility. We went through four project managers: the first went MIA on us, delaying the demo start by 6 weeks; the second hadn't read any of the project briefing and let us to believe none of our materials had been ordered; the third was too busy with other projects to make ours a priority; and the fourth was brand new, didn't really know what he was doing, and wasn't getting the oversight he needed from leadership. To the company's credit, they didn't end up charging us for project management--as we'd been doing a big portion of it ourselves. Ultimately, a project that should've taken 8-10 weeks took 16 weeks (and that's after the 6-week-delayed start). The thing that was most frustrating was that while Dan was fairly responsive to our outreach when things were regularly going wrong, he was also regularly pretty dismissive of our concerns and didn't take responsibility for all of the mistakes and screw-ups that were the result of his team's failings--failing to read the brief; failing to install underfloor heating and electrical that was in the brief, resulting in ripping up tile that had just been laid; failing to inspect goods on arrival so that they could be replaced when broken without delaying the project; failing to tell us about budget implications of design choices, etc. Dan will say I was mad when things went wrong, and that some of those things were out of their control. Yes, I was mad. But mostly I was disappointed that I trusted this company, and they took advantage of that trust.

We had a great experience Flooring Repair Specialist. Kenny…read morewas professional, friendly and fast. We could not be happier with his work.

Kenny was amazing. He responded quickly, worked with my quirky move schedule - I needed to get the…read morecarpet stretched in a small window after we closed on a new house and before the moving truck and movers showed up. He was right on time, got to work asap, and did an amazing job! I'd highly recommend him - great attitude and super work ethic. Thanks, Kenny!

We just finished building a house and used Buy Floors Direct extensively…read more I was super-impressed with the customer service we received from the staff. Mike the Manager was very helpful in helping us process returning some tile we over-bought. Mark and Darrell are both very knowledgable about their products and were a great resource to help in our decisions. Whitney was very helpful in processing the order and helping with the return paperwork. Don't use another company who may charge a restocking fee for any excess material (learned the hard way). Use Buy Floors Direct!!!

Billy was knowledgeable very helpful and was able to find what I needed to finish my project.read more

Fantastic product choice and exceptional personal service. Family owned local business with…read moreextensive knowledge and fantastic, fair pricing!

What a great experience! Every person we interacted with at this company was friendly and…read moreprofessional. We received so much help in picking out our carpets and getting an estimate. When the installers showed up, they were quick, thorough, and SO efficient. They were here when they said they'd be and put time into doing high-quality work while still being quick. We had carpet in our entire house replaced in just a couple of days, and they handled moving all the furniture, even checking to make sure they'd put it in the right place. If you're looking for carpet in the Hendersonville area, this is your place!