I made an appointment with the above company on February 19 for a February 28 cleaning. I received…read morea text message at 9pm the night before stating that all appointments have been canceled due to weather. As someone who is a supervisor and leads a team on daily basis, I completely agree on ensuring everyone is safe, especially when weather can be dangerous. In the text message the guidance given is to reach out to the company and reschedule. The very next day on March 1 I reach out to the company to reschedule. I receive a text message back two hours later stating that there is an opening on Thursday, 2 March at 12:30pm. I agree to the appointment. The day of, at 12:30pm I text at 1231 and mention that I am home, please advise when you arriving. No arrives, calls, or even sends a text. The company is a no show. I call at 1246 and no one picks up. I receive a response at 2:07pm I'm guessing from the owner since the person never identified themselves mentioning that they have COVID and have been hospitalized since Tuesday night and that there secretary was supposed to reach out to me an led cancel. I text back to summarize my experience and mention that maybe the secretary needs more training and it would have been nice to have received a phone call so I could schedule with someone else. I receive another text message that I felt was unprofessional and telling me that we are all "human" and that "this is not in my hands" and that "I have a second job, I work in a hospital, maybe I get infected there" as there are continuous apologies. Here are my concerns: 1.) When originally canceling the appointment due to weather, sickness, etc it should NEVER fall on the client to be the one to reschedule. Proper customer service entails the company reaching out to the client and making the effort to reschedule. This shows that the clients business is indeed important. 2.) The need to communicate through text message should be limited. Pick up a phone and actually talk to your client. This can help alleviate any misconstrued information and it shows your clients that they matter. I wish I could have experienced what the other reviewers experienced, however, the ball was dropped big time. I'm also in the process of moving out of my condo in two days, and this experience really didn't help.

This team is amazing! Prompt service and reasonable prices. Their business is growing and I'm glad…read moreto be apart of it. Communication has been fast and polite. The deep clean team went the extra mile for my family and I can't wait to have them back Bi-weekly. My house has never felt so clean! Give them a try you will be very happy with the results.

My experience with Fall River Cleaning has been wonderful! I am a newbie to outside housecleaning…read moreand was a bit nervous. They have made me feel very comfortable. Their work is excellent. I especially enjoy the nice touches beyond a good cleaning, such as the way they fold the towels and add a toilet paper rose to the roll.

From the owner: Our trained staff works hard to provide thorough and attentive New England MA cleaning service…read more Here at Fall River Cleaning, our goal is to ensure that your home or office is clean.

I had Marcia Alcantara take charge of Deep Cleaning of my house just before I returned from being…read moreaway for six months. It was a pleasure to come home to a thoroughly clean home. I confirmed that my refrigerator and cupboards had been emptied, cleaned, and put back in good order. I am now having her clean my house on a regular basis. I highly recommend her house cleaning services.

Marcia and her staff are fantastic. They always show up when they say they will. And do more than a…read morethorough job. Very clean, very neat, very professional. I love coming home after Marcia has done my house!! She's even swept my outdoor deck which I had never imagined! She just goes the extra mile and I highly recommend her.

Ally and her crew are great. From first meeting for quoting to several services after, I can…read moreconfidently say their service is 5/5. On time and responsive. They make your house look like a hotel. I have tried multiple services and decided to go with them on a bi weekly basis. Their prices are negotiable and Ally is a great communicator. Everything was very clear no hidden charges.

From the owner: JC Lima Cleaning Services is a trusted residential cleaning company providing professional house…read morecleaning, deep cleaning, move-in and move-out cleaning, recurring cleaning services, and apartment cleaning. We help busy homeowners, families, seniors, and working professionals maintain clean, healthy, and organized homes. Our team is committed to reliable service, attention to detail, professional communication, and customer satisfaction. From weekly and biweekly cleaning to one-time deep cleaning projects, we deliver customized cleaning solutions that save time and create a more comfortable living environment.

We have used Life Maid Simple for some time now and have always had a great experience. I have many…read moreantiques etc and have NEVER had a problem. The girls are thorough and professional. I am a private person and concerned with security. I trust Cassie and Rebekah in my home without hesitation. Strongly recommend this service. Thanks! -Jason R.

Left dust in every corner and under furniture, didn't mop even though that was explicitly…read morerequested--basically they did nothing. When I complained they offered to send their team back to do it again, which I appreciated, however it was exactly the same the second time. Bizarre. And they still expected to get paid, so I'm out $255 for nothing but a waste of my time and aggravation.

Why would they need when you only send women out to talk and gossip on the telephone of their…read moreearbuds or whatever and they don't put things in the proper places they do things the way you want them to they put things in places you can't even find them because they take the lack of responsibility to do things correctly, but listen

These guys did an awesome job at a short notice. I was in the middle of moving otherwise I would've…read morewrote this earlier, but I have to say Top clean general services is definitely the one to go with. They took care of me.

We were going out of town and needed to rent the house out, and the day that three women were…read moresupposed to come clean at 9 am, one woman showed up 2 hours late. The next day they told me nobody could come at all. Despite the fact that I explained the urgency of this cleaning need, nobody came and nobody cleaned. I hope they are happy, because my house is not clean and now I can't rent.

From the owner: L&L Cleaning Services is a family owned and operated company. We provide high quality cleaning…read moreservices for residential homes and commercial businesses in Massachusetts. L&L Cleaning Services has demonstrated the meaning of affordable, thoroughness, dependability and consistency. House Cleaning - Leave your house with us, we take care your job no matter what your needs are. We carefully clean your entire home watching intently special areas like kitchens, bathrooms and floors. We do the beds, we also clean underneath them. We vacuum all the carpet areas, scrub the tub and sink and polish the faucets and knob, until everything is cleaned and shiny just the way you love it. Office Cleaning - Top to bottom cleaning: Our service meets the expectations of small to medium offices. We understand that your budget is as important as keeping the office clean, and we offer a service that allows you to choose the best that meets your cleaning needs.