NPW is a top-notch Battle Creek senior community continuum of independent living, assisted living…read moreand memory care in the same building complex. It is clean with a professional yet genuinely friendly and caring atmosphere. The Marketing Director is personable and professional and very helpful and patient as I was seeking a place for my mom.

The food at NorthPointe Woods is incredible my mother is always happy with her meals.read more

I went in to inquire about an apartment, and even though it wasn't a good match the office lady…read morethat kindly helped me found me an apartment that would meet my needs! Very friendly and professional!

So far no complaints. Quiet area , very peaceful. Put in repair request and items fixed…read moreimmediately. 2 more items on the list . I work from home and am from a crowded city , I am grateful for the peace . Office ladies really friendly .

My mother recently moved into StoryPoint's independent living apartments. She has a lovely 2…read morebedroom with a balcony. I was very impressed with the size of the apartment. She brought enough furniture to make it cozy but not overly crowded. She also has a carport and even brought her cat, Garfield. She has bi-weekly housekeeping but does her own laundry as her apartment came with a washer & dryer. The maintenance team has been responsive - hanging TV and pictures. She just loves it there and has made many new friends. She participates in the activities that she is interested in - bingo, music, outings, and the happy hours. Every day when I speak to her, she tells me what all they had for dinner and that everything is so good. Normally it is normally a choice of soup or salad, choice of 2 or 3 entrees that come with 2 sides, and a choice of dessert. I had dinner in the StoryPoint's dining room a few nights ago and I do have to say it was pretty good. My pork tenderloin was moist, the mashed potatoes were prepared just like I like them, and the dessert was delicious. She made the decision to move, and it has been a blessing to both her and to her family to know she is in a safe environment, surrounded by new friends, and that she is happy.

Our family moved our father to Storypoint in April, 2021, and we moved him out at the end of June…read more It was was a very traumatizing experience for my father and for all family members. The memory care unit is very short staffed, often with just one care giver for 20 residents. It is hard to keep all residence safe when the ratio is 20 to 1. My father, who is wheel chair/ bed bound, suffered falls, etc. Many of the caregivers there pulled me aside and apologized for the short staffing and the inability to take care of the residents. My father is on hospice and each time there was an incident regarding my father his case manager documented it, as required by law. Unfortunately, Story Point did NOT.....no record to be found. When hospice staff inquired, the response was, "there was no incident". We learned a big lesson.....the way things "look" and the way things "are" are two very different things. I believe the independent living side is fine and perhaps assisted living, but memory care is not. Please do not send your loved one to memory care at Story point. Our Father is now at North Woods Village and it is night and day!! They are staffed, competent, kind, and extremely caring. We feel very, very blessed that we are able to get dad into this wonderful facility.

Had big boiler trouble in February . 2 1/2 year old boiler…read morestopped working. Mike and his team worked extra hard to get things up and running again. They were great.

It was January, on the actual coldest day of the year. The boiler goes out and I'm panicking,. When…read moreI'm calling the people I'm used to using they can't make it out for at least 5 or 6 days. I generally don't go out of my comfort zone of companies I call. I found Actions name and thought I would give them a call thinking it would probably be another place that wouldn't be able to help, when I talked to the owner Mike I was so glad I called. Mike was able to come out immediately and get a new boiler on its way. He had his technicians out the next morning to replace our old boiler and put in a new one. They did an awesome job and were very professional. Our new boiler is great and we couldn't be happier. I will definitely use them in the future and recommend them to others