My mother-in-law just moved out of Porter Hills. At one time this was the premier retirement home,…read morenot anymore! After several incidents, UTI's from not changing her diaper, several falls, many cuts and bruises, leaving her unattended on the toilet, and missing items, my wife finally had to move her to a different facility. Two days in and the quality of care is amazing. They check on her a minimum of every 2 hours. When she rings the bell, someone actually shows up in a timely fashion. They wheel her to the dinning room instead of bringing meals into her room at no extra charge. Porter Hills is building a big new expansion and they have a skeleton crew working to help pay for the new build. Be very careful before committing your love ones to this institution.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.

Great staff, caring, compassionate, well trained. This is by far the nicest, cleanest, friendliest…read morecare home I have ever visited or worked in. If I was looking for a place for someone in my family this would be it. As someone who has worked in several similar homes the employees here are second to none. There are some very sad and scary things that happen in some hospice care homes and you will never have to worry about that here. The owner, Shanell truly loves each resident and goes above and beyond to make them comfortable and happy with such patience and compassion its unbelievable. It was my joy to work for her for over a year.

Friendship and…read moreassistance Friendship Village is a senior living facility situated on 75 lovely acres. Lots of flowers, trees, gardens, benches and well maintained lawns makes Friendship Village a lovely and very pleasant place. Friendship Village is actually divided into several parts, an independent living area, a assisted living and memory unit, a short term rehabilitation facility and a skilled long term living area. Individuals can move from one area to another as needs and health changes. The inside is absolutely gorgeous, clean, spacious and decorated with flowers and art. It really does feel like a fine hotel in many way. The independent living facility has individual apartments that are as nice as most "regular" apartment of condos, with the addition of meals and recreational events and programs. This is not a traditional nursing home by any means. All four of the different units are well thought out and every single staff member we've met has been caring, skilled and a joy to be around. Despite all the clichés like "you're not getting older, you're getting better" getting old sucks. But Friendship Village assures that getting old and possibly requiring assistance with certain life skills does not have to be degrading and harsh.

Food was delicious. Lots of activities and pool for fun and. Exercising…read more Very good and friendly leader to take us on tour.

The apartments are lovely and my mother's windows were just replace two weeks after she moved in…read more Her apartment looks over a courtyard with birds, squirrels, and places to sit and grill. There are activities seven days a week, shopping trips, and transportation to and from appointments. The manager Katie is wonderful and largely the reason we choose this place. The only drawback is the food is a work in progress. We are hoping for some positive changes in that soon.

My mom had to move here on short notice and after some months had to be hospitalized and passed…read moreaway and the management still charged her/us for the remaining months left on the lease. While she lived there she liked the fellow residents and the cook, but she had problems with money being stolen from her room and was double charged for things by the aides. Another time the electricity went out during winter and she was left without heat and light. The area is nice and safe and Meijer is across the street.

They take good care of the people there however what they feed them is pure garbage!!read more

The therapists are all fantastic and enjoyable to work with. The facility is maintained at a high…read morelevel for cleanliness and care. I would highly recommend BC for rehab at any adult age.

We moved my parents into Silver Maples assisted living in July. I worked closely with the SM staff…read moreto make this difficult move as easy as possible for Mom & Dad. From the initial sales tour with Suzy through the nurses review and meeting all the aids, I new this was the right place for Mom & Dad. They all went out of their way to welcome M&D and help them transition to their new home. Even Kara in billing helped by providing billing details for our insurance company. When questions or concerns came up, all I had to do was ask and the team responded with solutions that fit our needs. It is very comforting to know that my parents are in a safe and loving environment, and if they need anything at all, it's just the push of a button away. Now they can live out their golden years in comfort and safety. My sincere thanks to all the people that make up the team at Silver Maples of Chelsea!

From the owner: A Life Plan Community offering residential style senior living and licensed Assisted Living,…read moreincluding short term respite stays. Pricing available online. View our virtual tours!