Where to start! Very nice and conscientious staff BUT zero sense or familiarity with customer…read moreservice. I stood for 30 minutes, seriously, 30 minutes, on a very fluid and uncertain line and NEVER made it to the register despite ONLY 2 people being in front of me. Only enter if it is COMPLETELY empty. Walked out without ever getting my light bulb. Be warned. : )

Do not go to this store if you want to be treated with respect. I came here looking to buy some…read moreengine coolant. Nothing too big. I'm not too familiar with the store so I had to search around for quite a bit. I looked lost. No one ever came to see if I needed help with anything. They were just grouped together in the front hanging out, talking on their phones, and shooting the breeze. Eventually I found what I was looking for and went to the register to pay. I walked up and with all the amount of workers there, it took awhile for someone to notice and call me over to a register. His name was Alfredo. I went to pay. Inserted my card, and as everyone knows the card reader days wait for cashier. So I waited, but Alfredo went back to hang out with the other coworkers. All laughing and making jokes. He clearly completely forgot I was there trying to buy something. 5 minutes passed. He finally returns, he is surprised I'm still there. He has brownies and cookies in his hands. I feel completely disrespected and disgusted with his treatment of me and any other customer that goes to this business. I decided not to get the product as a result of Alfredo walking away mid-transaction. I will not be returning here again. I warn others of the amount of disrespect I was shown and urge them not to shop here. If I could give them 0 stars I would. Such a disappointing experience. It's a shame since I live across the street. I do not wish the same fate I experienced, on others.

Most useless auto parts store ever needed a simple lug for a trailer and the lady kept asking for…read moremodel of the car She was so lazy to try and match it Went to a different auto parts store and was no problem for them

Rude employees that are very unhelpful on their cell phones & watching TV instead of attending to…read morecustomers. We asked them several times to shut it off so we didn't have to talk over background noise & the employees refused...this is not a sports bar. Rude, dismissive, disrespectful...worse service ever! Employees are not knowledgeable about cars either...

Good mechanic. In general labor prices are cheaper than other Pelham shops. However try to bring…read moreyour own parts - they charge their actual costs for parts but their actual cost is ~2.5x higher than Amazon and ~2x higher than Advance Auto or AutoZone. No appointments. Shop opens at 8:30am but they usually don't come in until 8:40am, by which time there's already a decent line.

I really like this place. I noticed them when they were at the tip of The Bronx, near Coop City,…read morebut never went because of distance. Now, since I'm out of warranty, I need someone to help me maintain and not try to hit m in the head with unnecessary charges. I went there needing help with what I thought was a small problem and I'm there almost every month since. Jeez..... I need a new car. Lol. They're quite busy but they do try to accommodate everyone in a timely manner. The owner Benny can be a bit intimidating at first sight, but upon first conversation, you realize it's the opposite. His wife, Angie, works the front and is also very knowledgeable, but why wouldn't she be? Her hubby is the head guy. Together they will explain your problem, break it down until you understand, explain the charges in detail and allow you to make a decision, without pressuring you. They're a lovely duo. They've found a permanent customer in me.

When searching for locations of Advance Auto Parts (during my trip), I had read some terrible Yelp…read morereviews about the E. Tremont Ave store in the Bronx (which was actually closer to my destination on this trip); I decided to take a detour off 95 to the New Rochelle store instead. The staff at New Rochelle location was very professional, from the counter service, to testing my battery, to installing a new car battery (and it was freezing cold outside). Happy I made the detour. I have been to other Advance Auto Parts stores in NJ, this one was the best so far to patronize. A few days before the store visit, I had called the customer service #800 because my Die Hard Battery kept dying, with the receipt, & still "within the warranty window", customer serv said, any location will honor the warranty. I was happy to hear that.

Good helpful people. With me being new to the area and coming in in an emergency situation after…read morepulling up at a nearby gas station to only find out my battery was dead. Jumped off my car battery drive to the nearest Advanced Auto Parts store to get a battery. I was welcomed and was assisted while I went to put the battery in myself. Great people

Don't use the locksmith services from this company. Quoted me $125 over the phone only to double it…read moreto $350 when someone arrived. (He sent a picture of the lock to his boss, doubled the price, and unlocked it in 2 seconds.

This location is a pleasure to go to. A good majority of the staff members are extremely…read moreknowledgeable, pleasant, professional and determined to help you get what you truly need in order to get the job done right. And if by any chance they can't, they will definitely point you in the right direction.

The cashier DJ was very helpful and respectful. He helped me find the part I needed for my car asap…read moreafter many places were sold out of it. He couldn't find it at first but, made it his mission to look for it again just to be sure a there it was. This location is always busy but the staff really move quick with helping out customers. Definitely would come here again everytime .

Based on how they answer their phone, with a grunt and zero acknowledgement that this is a…read morebusiness, I wouldn't take my car to do anything with them.

Sharaz was very kind and extremely helpfu! the prices are really good! I will definitely be back…read moreagain! Angelo

**Avoid due to poor customer service** I went out of my way to visit an independent auto parts…read morestore passing Advance Auto and Auto Zone. After walking in I waited to be called to the desk. Some guy walks in behind me, goes right up to the desk as if i were invisible and the guy behind the counter serves him immediately. I walked out and went to Auto Zone. No problems there. The internet is probably a better choice, only that you need some lead time with that.

Great quick HONEST service!! They could've sold me an item that didn't really fit my car but the…read moresalesman actually referred me to an auto shop down the road that had exactly what I needed!! I'll always go back!!

I got a 200 dollar AutoZone gift card and I am inside the Bronx location in Pelham parkway which…read moremeans it's time to use the card getting necessary supplies. Don't agree with some of the sour reviews as my experience was a good one , as store is well stocked and organized, stuff is easy to find and workers are helpful if needed as I was able to get brake pads and air filter for my honda Accord as well as preventative maintenance supplies which were on sale and when I was done , I had 46 bucks left on my gift card which I can use on my next visit at any AutoZone store .4 stars on my yelp meter .

The staff is very helpful--great customer service. I purchased a new battery for my car, and they…read moreinstalled it and disposed of the old one at no extra cost. The young man who helped me was very knowledgeable. I'll definitely recommend this place.

I purchased a starter from the location 1840 E. Tremont Ave Bronx, and it was defective, and I had…read morewarranty. So I called and spoke with Steven, who then proceeded to tell me I had coverage and that someone would contact me for the install. But never at any point did he notify to tell me that he was sending a street mechanic to install & charge me. Street Mechanic Junior called me and when I asked what was fee, I was told there wasn't a fee, little did I know, once the street mechanic came and installed the starter he then told me he was charging me $150.00, which was never agreed on from my initial call with Steven from Advanced Auto which they were the ones that sent the mechanic! This was my first and last time ever doing business with Advanced Auto Parts. They scheme and are scammers. Even the manager Esmeralda was in on it! Then I got the run around and was even yelled at for asking for a receipt for the labor I paid for which I never received!, crazy. BE AWARE PEOPLE!!! Definitely learned a valuable lesson from all of this! NEVER going to Advanced Auto Parts at this location again!