One of the few delightful experiences of a frustrating custom home building project was working…read morewith Holly Mitchell, the owner of Window Coverings of Idaho, to select, purchase and have installed Hunter Douglas shades for our home. WCI provides access to a full range of products across all price points to residences and businesses and Holly was super in helping lead us through the options to choose the right shades in color and function for us.
There are many options of vendors for window coverings and who the vendor is, for their knowledge and professionalism, is going to be important to how satisfied you are with the investment. You don't pay anymore to work with Holly and her team and you get far more than you pay for excellent customer care. If we were doing this again, WCI is the only company we'd consider. We knew we weren't WCI's only customer or biggest purchase customer, but during the process at each stop we were treated like an important customer. Ahhh...some!
EXCELLENCE AT EVERY STEP:
Professional in all aspects of the job, on time and prepared for each appointment, in depth expertise in the product line, excellent customer contact and care skills and with a good design eye to make recommendations, we also appreciated that Holly communicated that she wanted our business and then that she appreciated our business when we signed the shade contract with her. Our experience of having this custom home built was to hear repeatedly from subs, who were often late for their work or had to come back to correct errors made the first time, how busy they were and how difficult it was for them to have yet another house to work on. So it was beyond refreshing to have Holly say, when we told her we were also considering another vendor for the shades, that she appreciated the chance to compete and then even better when she followed through so professionally to make every step of working with WCI easy and fun for us.
TOP NOTCH INSTALLER:
The installation of the shades was excellent as well thanks to the installer, Rick, who does this work for WCI. There was one problem with one of the shades on arrival, the windows are large and this shade was a complicated one, that was manufacturer based. Rick was diligent in working with tech support to define the problem and solution on site and his coordination with Holly to get the problem shade replaced and her follow up to make that happen in short order were also applause worthy.
NO STOREFRONT:
The only small rub in this is that WCI doesn't have a storefront. No worries in that given that Holly or the other sales / designers who work for WCI will bring the product samples to you. So if having a store front is a key element for you, that is not something provided by WCI. In fact, we were are first nervous about that but we found Holly knew more about and could make better recommendations for the Hunter Douglas products through her on site visits with her extensive product line samples than could in store folks.
GREAT POST SALE SERVICE FOR HOMEOWNER CREATED PROBLEM:
We also had a chance to experience service excellence after the sale when I messed up one of the motorized shades...something I knew better than do but there you go. An email to Holly resulted in fast follow up and follow through by Rick who was able to repair the problem right on site and he was gracious in not making me feel like an idiot even though I knew the problem was of my creation!
HIGHLY RECOMMENDED:
In fact, all subs and suppliers in the building trades in our area could learn a lot about how to do it right from Holly and the WCI team.
THIS N THAT:
1) DRAPERIES: If you're looking for custom draperies, WCI provides those as well and one of the designers on Holly's staff specializes in them.
2) WCI SERVES CUSTOMERS IN: Boise, Meridian, Eagle, Ketchum and Sun Valley.
