Ican't even rate this Dr. and Staff. For several months I have had an appointment. As we spend…read moresometime away from Springfield she informed me by not even her staff but an associale at Springfield Clinic that she has cancelled my appointment and won't take me as a patient. She wouldn't fill the scripts I need or see me just one time to get me through till I can find another Dr. All this because I spend time away fro Springfield. How about snowbirds that spend 6 months in Fl. She won't take them on? How cruel is that. Makes me wonder what her bedside manner is like. Not good I am sure. I called their office 2 weeks ago and told them that I had an appointment in Aug and could they fill my scripts for a month till I got in to see the Dr. It took 2 weeks to get back to me and let me know!!!! I called daily to see what was going on. They were always to busy to talk and apparently to call back until today. Then they had a secretary call. I hope her practice flops. or she gets taken down with Obamacare!!!!! She needs failure. looks like a couple more feel the same. what does that say!!!!?

She was my doctor since 2001. She rarely sees me and didn't have the time to see me every time I…read moremade an appointment to see her about my health issues. The telephone operator was very rude, curt and didn't want to take time listening me. So I quit calling that clinic and switched to a wonderful caring doctor and the staff are great!!! I'm so grateful for my new doctor taking her time taking care of me each time I called. She and her staff needs to get out of Springfield, Illlinois practice.

I have not had a good experience with Springfield Clinic in Macomb. Despite having Medicaid,…read moreMedicare, and United Healthcare, I have continued to receive bills from them. DHS has even sent multiple letters confirming that I do not owe the amounts they claim, yet the billing continues. I don't know what the issue is, but there is clearly a problem with their billing practices. While the facility itself may be clean, my trust has been shaken by these repeated errors. I'm not talking just errors in billing. I had to have blood drawn last spring. I went in waited for quite a while which seems to be the norm for getting a blood draw there. A young girl came out to get me for the draw, she didn't ask anything and did the draw. I thought something was off since I had around 14 blood tests for them to do. I leave and was home 20 minutes when they called saying that I walked out before they could do the blood draw. I explained that I was there and had it done. She called back 4 hours later stating they made a mistake and I needed to come back. I dislike this town, this county and the majority of medical facilities here. Something is lacking

big thank you dr shepard and staff seeing me on short notice…read morethis one special dr im so glad i was able get her as a dr again dr shepard staff big thank you