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    Reef Valley

    2.8 (4 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 2 months ago

    Services - Reef Valley

    Aquarium services

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    Melissa's Pet Services - Happy pups

    Melissa's Pet Services

    (9 reviews)

    Melissas pet Service handled my dogs bites very unprofessionally. All they did was text me never…read moreeven gave me a call to apologize for what happened now. I have to deal with taking him back to the vet and they're not paying for that cost all because they left the dogs unattended. What kind of boarding service treats their clients like this? I never got anything about what happened that day or when my dog got it or what dog I do not recommend #MIN's pet service at all. They might be nice now but if something happens to your dog, just watch how they treat you.

    I've been taking my dog here for years until today!!! Never again!! First I wanna say that last…read moretime before today , I picked up my pug and he was panting really bad and it scared me that he was overheating. Like if he was left out in heat too long! But I gave the benefit of the doubt and please always trust your gut!! Anyhow today I picked my dog up from boarding for one night and I noticed my dogs lipstick was out. We all know it's out sometimes and it's normal but I was visibly swollen ! I waited about an hour and still the same ! I messaged them and apparently he has been like that for two hrs!! And no one thought to mention it to me. I tell her the vet said he more that likely mated w a female dog or he was forcefully separated from a female causing it to swell and no able to go back in! I messaged her and she said it's not a medical emergency! Like what! You're not a vet to be saying that!! And she acted all defensive . Like no customer service or empathy at all. I was just telling her feedback bc us owners need to know any changes in our babies! Like do you even care! I feel like they don't really watch the dogs.

    Bed & Biscuits - On her way home from Palm Valley Animal Shelter when she was found.

    Bed & Biscuits

    (13 reviews)

    Perfection. This pet care hotel gives your dog a better vacation than you are going to have…read more The staff is terrific and my dog came back happy, healthy, clean, and smelling a little too good. (Now I have to bathe). As a small business owner myself who deals with the public regularly, I asked them how often they are asked to bend their office hours (two 2 - hour time slots per day). They said "often" so I asked how they deal with it. They said said they just have to be firm or they'd never get their work done. This is true of my business as well. Please, folks, respect their time! To those who read the negative reviews and wonder whether this is a good place to keep your dog, it's wonderful just so long as you can show the owners the same respect you expect to be given personally. If you leave their thinking "these people are a**holes",..well, let's just say I'm glad you freed up a spot in the kennel for me. I love this place and I give it my highest recommendation.

    We recently used their service when going out of town for a Holiday vacation. We dropped off our…read moredogs in the morning and did notice that Belle, our German Shepherd was hesitant to go in. This is normal behavior for her, so we didn't think anything of it. We took off to our destination and around 4:00 pm I received a phone call from Marisol, the owner. She left a voicemail saying they had a problem with Belle. I called her back and that's when she told me that Belle had escaped through a part of the fence that was not secured. She said her husband took off on foot trying to catch her but she was too far to get her. Our entire plan was ruined within minutes. We called our family to start looking for Belle. No one was able to find her. We left our hotel and made it back to our hometown around 11 at night. We didn't even stop at home and drove directly to the location in an attempt to find her. Belle was no where to be found. We were devastated and heart broken. Our dog of 7 years was gone in a blink of an eye. After a heart wrenching 24 hours, we found Belle. She had been picked up by a Good Samaritan that kept her safe at night then called the Dog pound in the morning. I was so relieved when I saw her. We lost our hotel stay, our tickets to the event we were going too and our entire vacation. All things that can be replaced. Belle is irreplaceable. Belle is back home which is all that matters. However, I wanted to write this review for others to be aware that this might happen if you leave your fur babies in their care. I still don't know how everything happened and I choose not to investigate. But at least you have been informed.

    Reef Valley - aquariums - Updated July 2026

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